Experience

Town of Windsor, CT

• United States
• Government Administration
• 1 - 100 Employee

• Senior Services Activities Coordinator

  • Mar 2021 - Present



Event Resources, Inc.

• Entertainment Providers
• 1 - 100 Employee

• Production & Marketing Manager

  • Aug 2012 - Dec 2020

  Worked independently, and with a team to efficiently coordinate and execute small to large scale events for businesses and organizations in the Greater Hartford community. While meeting all needs for a varied client base, I maintained the company website, managed all social media accounts, and designed and distributed the monthly newsletter. Worked independently, and with a team to efficiently coordinate and execute small to large scale events for businesses and organizations in the Greater Hartford community. While meeting all needs for a varied client base, I maintained the company website, managed all social media accounts, and designed and distributed the monthly newsletter.



The Epitec Group

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Account Services Coordinator

  • Jan 2012 - Jun 2012

  In preparation of the annual technology summit, responsibilities were to secure all resources to ensure success of the event. Assisted in reserving professional speakers to perform as well as made their travel arrangements. Maintained close contact with 100+ clients and prospects attending the summit by registering them, securing their hotel rooms, transportation and additional needs. Researched and secured venues, photographers, menus, technical requirements, obtained materials, props, swag, and seating. Additional responsibilities were to invoice clients on a monthly basis and perform software testing.



Staffmark

• Staffing and Recruiting
• 1 - 100 Employee

• Virtual Assistant

  • Sep 2011 - Jan 2012

  Via e-mail, instant messenger, and telephone, assisted the CEO of a web-solutions company from home. Performed tasks relating to client satisfaction, data entry, did research, created press releases and other requests as necessary. Via e-mail, instant messenger, and telephone, assisted the CEO of a web-solutions company from home. Performed tasks relating to client satisfaction, data entry, did research, created press releases and other requests as necessary.



Adecco Group

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Communications Supervisor

  • Jan 2008 - Jul 2009

  During a database conversion, responsibilities were to convey various technical updates to the clients of the Information Technology (IT) department regarding the conversion. Daily activities included meeting with all impacted teams to gather their feedback and changes to different processes. Subsequent reports and presentations would then be created, edited and shared. During a database conversion, responsibilities were to convey various technical updates to the clients of the Information Technology (IT) department regarding the conversion. Daily activities included meeting with all impacted teams to gather their feedback and changes to different processes. Subsequent reports and presentations would then be created, edited and shared.



Valassis

• Canada
• Accounting

• Assistant to BRM

  • Mar 2007 - Nov 2008

  Subsequent to a merger between Valassis and ADVO, Inc., responsibilities shifted to supporting the newly created BRM Department. Accountable for the administrative support to the Vice President and five Directors in a department which acts as a liaison between IT and all areas of business within the organization. In addition to maintaining the calendars of the VP and Directors and doing metric reporting for all of the IT Leadership team, the focus remains on understanding the customers and helping to prioritize their technology needs while ensuring technology strategies are in alignment with the Company’s overall business strategy.

• Assistant to PMO

  • Mar 2006 - Mar 2007

  Responsible for the overall administration of the Information Technology (IT) Department with a focus on the Vice President of IT. Maintain her calendar and e-mail, organize meetings/events ranging in size from 2- 100 attendees, while planning/preparing all presentation materials, break out sessions and catering. Keep inventory of all resources throughout department, i.e. people, office supplies, meeting space, etc. Used HTML knowledge and assisted in the implementation/design of a web based dashboard of IT’s current status on projects. Update and share the website weekly with the Steering Committee. Contributed large part in the implementation of a web based time tracking system and maintain the Access back end. Act as the liaison between IT and other departments to collect time worked on all IT projects and ensure it is logged in the time tracking database. Often plan department recreation events such as team outings and holiday events.



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Client Services Supervisor

  • Apr 2005 - Mar 2006

  Ensure top-talent is identified and marketed to clients for mid to entry-level positions ranging in variety by industry. Strategically interviewed potential employees, did thorough reference checks, maintained ongoing contact with employees throughout assignments and was responsible for termination of contracts. Developed rapport with clients and networked Spherion’s name and services in order to obtain or retain business. Participated in the implementation of a new paper-less software installation to generate consistent workflow and cost-effectiveness.



Hartford Life

• United States
• Insurance
• 700 & Above Employee

• Quality Analyst, Medical Underwriting

  • Sep 2004 - Apr 2005

  Responsible for monitoring and maintaining utmost quality within the department. Involved in giving written and verbal feedback to Underwriter Assistants and Customer Service Associates and further developing departmental workflows and procedures. Assisted in implementing programs to enhance employee moral and to encourage accurate performance among staff. Participated in the training of employees to ensure proper communication of new issues and changes among existing trends.

• Examiner, Portability and Conversion

  • Dec 2002 - Sep 2004

  Processed Life Portability, LTD and Life Conversion requests according to contract language within required ten-day turnaround time. Determined claims eligibility and researched timely enrollment on applicants and properly issued policies. Offered continuous, prompt support to GBD customer service, sales, and management to ensure consistency and integrity of the product. Established solutions for improvement of departmental workflows and issues. Ensured compliance with policies, procedures and State and Federal Law.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Oct 2001 - Oct 2002

  Demonstrated superior customer service skills in a fast paced environment, offering telephone support to customer service representatives. Skilled in inventory control, personnel management, scheduling subordinates, accounts receivable and accounts payable. Constantly recognized for dynamic qualities and given title “Team Member of the Month” on several occasions.

• Sales Manager

  • Dec 1999 - Oct 2001

  Organized on-site meetings for corporate clients, telemarketed anticipated customers, coordinated company functions and charity events, traveled cou