Experience

Best Western Premier the Central Hotel & Conference Center

• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Nov 2022 - Present



Holiday Inn Harrisburg/Hershey

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • Jul 2021 - Oct 2022

• Front Office Manager

  • Jul 2020 - Jul 2021



Holiday Inn Harrisburg/Hershey

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • May 2019 - Mar 2020



Holiday Inn Express and Suites

• White Haven/Lake Harmony

• General Manager

  • Feb 2013 - May 2019

  -Responsible for all operations of the hotel -Work with revenue manager and ownership on bi-weekly RMH calls to drive top line revenue -Hold regular meetings with department supervisors -Ensure full compliance to hotel operating service standards, resulting in passing Quality inspections -Handling guest complaints and oversee the service recovery policies -Assisting in sales and develop strong sales prospects -Oversee Department interviews -Ensure all decisions are made in the best interest of the hotel and management -Responsible for payroll and scheduling -Handle all responses to guest surveys -Motivating my team to deliver outstanding customer service, by creating employee incentives -Creating a friendly and happy work environment for all members of my team in an effort to increase employee morale Show less



Split Rock Resort

• Lake Harmony, Pennsylvania

• Manager

  • Aug 2004 - Sep 2011

  -SMERF, Association, Corporate, Government, Bus Tours, and Weddings -Coordinate on average 30 groups per month with sizes ranges from 10 to 2500 guests -Coordinating reservations for a 652 room property -Ability to execute multiple functions running concurrently at different resort locations -Coordinate client events from start to finish -Interact with guests during all functions to ensure their needs are met throughout the duration of event -Coordinate recreational events for social and corporate clients -Facilitated weekly yield meetings with GM, DOS, and FOM discussing group blocks, deposits, and inventory -Review room blocks and assign in system -Initiated contact to prospects from the RFP database -Gave hotel orientation and introduction for bus tour groups Show less