Senior Manager, Care Operations

• Aug 2023 - Present

Senior Manager, Care Operations at Kaia Health; connect with me to learn how we can help your employees get relief from chronic MSK conditions. At Kaia, we digitize multimodal therapies for chronic diseases (chronic back pain and other MSK conditions) that show strong evidence in the clinical setting and bring them into patient’s homes on the smartphone. Senior Manager, Care Operations at Kaia Health; connect with me to learn how we can help your employees get relief from chronic MSK conditions. At Kaia, we digitize multimodal therapies for chronic diseases (chronic back pain and other MSK conditions) that show strong evidence in the clinical setting and bring them into patient’s homes on the smartphone.

Consultant

• Jan 2018 - Present

Build relationships and managed key accounts for several health and wellness startups Author data-driven articles to increase awareness of mental health challenges in the workplace Identify and implement operational and content enhancements for key programs Partner with business owners to outline milestones, deliver programs and increase revenue Build relationships and managed key accounts for several health and wellness startups Author data-driven articles to increase awareness of mental health challenges in the workplace Identify and implement operational and content enhancements for key programs Partner with business owners to outline milestones, deliver programs and increase revenue

Founder

• Jun 2022 - Present

Yoga Instructor, Faculty Member, Speaker

• Jan 2017 - Present

Technical Operations & Program Manager

• Jan 2020 - Jun 2022

Coach/Manager

• Sep 2018 - Jan 2020

Product Manager

• Jan 2017 - Nov 2017

Served as Product Owner for emerging alpha functionalityManaged product/development/UX scrum team leveraging Agile processesManaged development timeline and backlog for alpha functionalityIdentified and managed relationships with key alpha clients Socialized strategic testing/implementation plan internally and externallyDefined internal collaboration process across product and business organizationsInfluenced development of system capabilities/features to improve client experience Show less

Program Manager

• Jan 2016 - Dec 2016

Managed program timelines, goals, expectations and relationships with key stakeholders Interviewed users to identify system integration pain pointsDeveloped metrics to measure impact of program

Project Manager

• Apr 2014 - Dec 2015

Managed timelines and client expectations for client-requested interface buildsCollaborated with cross-departmental teams to develop new client-facing websiteManaged transition of standardized integrations to resources in India

IT Operations/Support Analyst

• Jul 2012 - Apr 2014

Enterprise Security Products Record Officer (June 2013–April 2014) Implement and manage Record Management program for HP Software’s ESP organization Assist business units to declare and classify HP records Ensure ESP compliance with HP’s Global Record Management policy Prepare ESP for the annual audit Operations Analyst/Process Lead (July 2012–April 2014) Provide support and guidance for external organizations and teams Volunteer as Communications and Facilitation Lead for Voice of the Workforce program Serve as Communications Lead for Women Leaders in Motion, an Austin Employee Resource Group Served as team lead for daily Business Operations processes Implemented new processes using technical knowledge of existing databases Served as System Upgrade Testing Lead Reviewed and reconciled entitlement data with sales, delivery, contract, and customer data Show less

IT Operations/Support Analyst (Hewlett-Packard)

• Aug 2011 - Jul 2012

Served as subject matter expert for Care Pack and product registration Managed and resolved team support mailbox cases Provided weekly metrics for functional areas Managed and trained peers on Entitlement Team core processes Reconciled contract data inaccuracies in Salesforce Served as subject matter expert for Care Pack and product registration Managed and resolved team support mailbox cases Provided weekly metrics for functional areas Managed and trained peers on Entitlement Team core processes Reconciled contract data inaccuracies in Salesforce

Teacher's Assistant

• 2010 - 2011

Grade Calculus II homework assignments for 32 students

Calculus Tutor

• 2009 - 2011

Clarify peers’ questions in Calculus I, II, and Multivariable CalculusSimplify complex procedures for tutees

Summer Intern

• Jun 2009 - Aug 2009

Guided campers (foster care and adopted children) through activities using equine-assisted psychotherapy to initiate communication Facilitated discussions relating activities to the campers’ lives Guided campers (foster care and adopted children) through activities using equine-assisted psychotherapy to initiate communication Facilitated discussions relating activities to the campers’ lives