Swim Instructor & Lifeguard

• Sep 2014 - Present

Lifeguard Training Supervisor

• Jun 2012 - Jun 2014

Certified J. Ellis & Associates ILTP Instructor and Swim Program Coordinator; train and facilitate staff in-services Daily water park operations including attraction inspection and staffing to creating EAPs and basic first aid Managerial duties include interviews, coaching and evaluating staff up to 120 Creating and implementing new ideas to improve guest relations, business opportunities and staff morale Certified J. Ellis & Associates ILTP Instructor and Swim Program Coordinator; train and facilitate staff in-services Daily water park operations including attraction inspection and staffing to creating EAPs and basic first aid Managerial duties include interviews, coaching and evaluating staff up to 120 Creating and implementing new ideas to improve guest relations, business opportunities and staff morale

Reservations Associate

• Jun 2010 - Feb 2012

Answering calls and all guest questions regarding the Casino and Resort Staying informed on all players club promotions, casino events and hotel policies Confirm and bill hotel reservations and packages over the phone quickly and accurately Maintain a positive and upbeat attitude, being highly “in tune” to guest questions and needs while ensuring special requests by guests are properly handled Administrative tasks including data entry, faxing, filing, mailing letters Answering calls and all guest questions regarding the Casino and Resort Staying informed on all players club promotions, casino events and hotel policies Confirm and bill hotel reservations and packages over the phone quickly and accurately Maintain a positive and upbeat attitude, being highly “in tune” to guest questions and needs while ensuring special requests by guests are properly handled Administrative tasks including data entry, faxing, filing, mailing letters

Driver

• May 2009 - May 2010

Expediting, driving Ford E 350 Cargo Van, transporting up to 2400 lbs. following safety guidelines Maintain Chauffeur license, excellent accident-free driving record Ensure customer service with effective communication skills and punctuality Expediting, driving Ford E 350 Cargo Van, transporting up to 2400 lbs. following safety guidelines Maintain Chauffeur license, excellent accident-free driving record Ensure customer service with effective communication skills and punctuality

Aquatics Coordinator

• May 2008 - Dec 2008

Maintain American Red Cross certifications and facilitate staff in-services Organize, schedule and teach community lessons using American Red Cross Learn to Swim program Schedule all pool events and staff accordingly Maintain American Red Cross certifications and facilitate staff in-services Organize, schedule and teach community lessons using American Red Cross Learn to Swim program Schedule all pool events and staff accordingly

Tele-Service Representative

• Nov 2007 - May 2008

Cold calling previous sponsors and obtaining pledges to support funding Listening to sponsors and providing comfort, offering support through programs Cold calling previous sponsors and obtaining pledges to support funding Listening to sponsors and providing comfort, offering support through programs

Tele-Service Sales Representative

• Nov 2007 - May 2008

Answering infomercial calls, following script and following sales protocol Asking probing questions, listening to callers and pushing the sale Answering infomercial calls, following script and following sales protocol Asking probing questions, listening to callers and pushing the sale

Assistand Director of Aquatics

• Nov 2004 - Mar 2006

Organize and teach community lessons using American Red Cross Learn to Swim programSchedule daily pool events and schedule staff accordinglyMaintain certifications and participate in staff in-servicesVolunteer Gaylord High School Men’s’ Varsity Swim Coach

Assistant Director of Aquatics

• Nov 2004 - Mar 2006

Maintain American Red Cross Lifeguard and Water Safety Instructor certificationsOrganize and teach community lessons using American Red Cross Learn to Swim programSchedule daily pool events and schedule staff accordinglyLifeguard and complete daily operation tasks