Stephanie Dolder

Customer Success Specialist at RPost
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Contact Information
us****@****om
(386) 825-5501
Location
AR
Languages
  • Español Native or bilingual proficiency
  • Inglés Native or bilingual proficiency

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Experience

    • United States
    • Information Technology & Services
    • 100 - 200 Employee
    • Customer Success Specialist
      • Sep 2020 - Present

      Responsible for maximizing customer satisfaction and user adoption byproactively interacting with assigned customers.• Manage on-going customer satisfaction, which includes handling customer requests, conducting periodic account review, recommending additional services and features, and changing service settings to accommodate customer needs.• Conduct new customer on-boarding, which includes service settings review, software installation process, and user activation and training.• Increase customer retention and renewal rates.• Interact with other areas to improve the customer experience, including support, sales, accounting and marketing.• Work with your assigned sales manager to identify opportunities for cross-selling RPost's solutions to your customer base.

    • Business Development
      • May 2021 - Present

    • Retail Apparel and Fashion
    • Creative Director
      • Aug 2018 - Present

      Branding and brand identity. Creative Direction. Social Media Management, content creation and Marketing. Design and development of swimwear collection for the Latam market. Sales (Retail and Wholesale). Branding and brand identity. Creative Direction. Social Media Management, content creation and Marketing. Design and development of swimwear collection for the Latam market. Sales (Retail and Wholesale).

    • United States
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Product Development Manager
      • Jul 2020 - May 2021

    • Fashion Social Media Assistant
      • Jul 2020 - Oct 2020

    • Freelance Designer
      • Feb 2010 - Jul 2020

      Branding and Brand Identity Development. Creative Direction. Digital Marketing. Social Media Management. Content Creation. Swimwear Design and Development. Branding and Brand Identity Development. Creative Direction. Digital Marketing. Social Media Management. Content Creation. Swimwear Design and Development.

  • Peter Plans
    • Mendoza, Argentina
    • Account Manager
      • Nov 2019 - Mar 2020

      Management and creation of custom luxury experiences for international tourists, Centered around the wine tourism sector. Management and creation of custom luxury experiences for international tourists, Centered around the wine tourism sector.

    • United States
    • E-learning
    • 1 - 100 Employee
    • STRATEGIC PARTNERSHIP CONSULTANT
      • May 2019 - Oct 2019

      Management of their first certificate program in English, in partnership with the Columbia University, NY. Reviewing and creating English content. Managing Strategic Partnerships: researching, recruiting & developing relationships with international experts, professionals and institutions. Management of their first certificate program in English, in partnership with the Columbia University, NY. Reviewing and creating English content. Managing Strategic Partnerships: researching, recruiting & developing relationships with international experts, professionals and institutions.

    • Retail Apparel and Fashion
    • BRAND & PRODUCT DEVELOPMENT MANAGER
      • Apr 2016 - Sep 2018

      Design & Product Development of Luxury Swimwear Collection. Research for overseas factory selection & Manufacturing processes. Communication between Colombian & NY factories & personnel in the textile & manufacturing industries. Design & Product Development of Luxury Swimwear Collection. Research for overseas factory selection & Manufacturing processes. Communication between Colombian & NY factories & personnel in the textile & manufacturing industries.

  • Lulo
    • Mendoza Province, Argentina
    • Co-creator
      • Sep 2014 - Jan 2016

      Lulo Beach Blankets was a project I started when I was in College. The products were handmade with sustainable materials. The printing was done by techniques like "Block-printing" with Linoleum blocks. The products started to commercialize in Argentina, Ecuador and soon we were selling in New York. They were a commercial hit in the New York market in the summer of 2015. That's when I saw the potential this type of product had in the luxury market. This project then became what is a Luxury Swimwear brand, based in New York, manufacturing in Colombia, which is on the last steps of launching. The tasks that I completed were: Branding and brand identity. Creative Direction. Social Media Management and Marketing. Design and Product Development for the Latam market. Product Development for the NYC Luxury market. Photography. Sales (Retail & Wholesale).

  • Circus Cotillón
    • Mendoza Province, Argentina
    • Sales Representative
      • Jun 2014 - May 2015

      Customer Service. Sales Representative. In charge of retail on-site and Wholesale. VIP client management. Retail & Wholesale. Supplier Relationship Management (SRM). Customer Relationship Management (CRM). Stock Control. Coordination and launching of new premises. Customer Service. Sales Representative. In charge of retail on-site and Wholesale. VIP client management. Retail & Wholesale. Supplier Relationship Management (SRM). Customer Relationship Management (CRM). Stock Control. Coordination and launching of new premises.

  • Mojito Cuban cuisine
    • Nueva York y alrededores, Estados Unidos
    • Graphic Designer
      • Feb 2010 - Mar 2015

      Graphic Design. Brand Image Consulting. Web Consulting. Graphic Design. Brand Image Consulting. Web Consulting.

  • Harold Jay Melvin
    • Greater New York City Area
    • Assistant Stylist
      • Jun 2009 - Aug 2014

      I was lucky to work with Jay on different projects. I started doing internships over the summer, every year when I went back home to NYC, which eventually became a seasonal job. whenever I went to NY over spring/winter break from College in Argentina, I would help him on photo shoots for magazines like Elle, Inked and Vibe. I was also able to work with him on New York Fashion Week AW 2014. I was lucky to work with Jay on different projects. I started doing internships over the summer, every year when I went back home to NYC, which eventually became a seasonal job. whenever I went to NY over spring/winter break from College in Argentina, I would help him on photo shoots for magazines like Elle, Inked and Vibe. I was also able to work with him on New York Fashion Week AW 2014.

    • Sales Associate
      • Oct 2012 - Jan 2014

      Sales Associate. Customer Portfolio Management. Administrative duties: Payroll, Monthly Sales Statistics. Content Promotion Strategy. Sales Associate. Customer Portfolio Management. Administrative duties: Payroll, Monthly Sales Statistics. Content Promotion Strategy.

    • Community Manager
      • Jun 2011 - Feb 2012

      Community Manager. Seamless Communication across different platforms. Content Promotion Strategy. Event and Deals Promotion.

    • Customer Service Representative
      • Dec 2010 - Feb 2012

      Online Customer Service. Communication and Coordination between the Customer Service and IT teams.

Education

  • Universidad Nacional de Cuyo
    Industrial Designer
    2009 - 2015
  • Parsons School of Design - The New School
    Certificate, Fashion Business
    2015 - 2016
  • Fashion Institute of Technology
    Certificate, Sustainable Design Entrepreneurs
    2015 - 2016

Community

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