Experience

Xtelligent Healthcare Media

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Client Relationship Manager

  • Nov 2018 - Present

• Client Relationship Manager

  • Nov 2018 - Present



Sofregen Medical Inc.

• Client Services

  • Nov 2016 - Oct 2018

  • Handles all aspects of client relationship management including account set up and maintenance, promotional marketing outreach and follow-up, and ongoing customer support. • Manages third party logistics provider for the company’s inventory and shipping obligations. • Responsible for the order management process through prompt and accurate processing of customer orders and invoices, as well as processing product returns and customer refunds. • Timely reporting of consumer activity and sales metrics on a daily, weekly, and monthly basis to the company’s President and executive team. • In charge of accounts receivable collection process through QuickBooks, PayPal and company’s lock box to ensure account balances are accurately reflected in the customer database. • Provides support to the National Sales Director and Territorial Sales Representatives by acting as the central point of contact for customers, resolving order issues, and addressing and reporting concerns to management. • Maintains company’s Consignment Program through creation of contracts, on-shelf inventory management and frequent follow up with customers to ensure timely sales reporting. • Worked with management to develop and execute marketing strategies to increase sales for inactive accounts. • Assists finance team with expense reporting and other tasks as assigned. Show less



USABride

• United States
• Retail

• Client Services and Business Manager

  • Aug 2010 - Nov 2016

  • Collaborated directly with company's CEO regarding E-Commerce decisions and strategies, product selection, product design and marketing initiatives. • Led customer service team, successfully designing and implementing training programs for current and future customer service associates and seasonal interns. • Effectively managed and negotiated relationships with key wholesalers on national and international levels. • Restructured pricing strategies and implemented promotions that increased sales in all categories. • Designed and coordinated new shipping policies which decreased company shipping costs by 25%. • Responsible for all order processing functions including fraud detection, processing payments and refunds, and handling all customer inquiries and order issues for the company's five selling channels. • Maintained a professional office environment by effectively managing staff workflow and addressing employee concerns. • Began as an intern and advanced through several promotions to Business Manager. Show less



Atlantis Sports Clubs

• Wellness and Fitness Services
• 1 - 100 Employee

• Front Desk - Membership Specialist

  • Feb 2009 - May 2012

  • Responsible for managing front desk duties, including opening new membership accounts and resolving client issues. • Customer Service Management. • Maintained a positive working environment and provided first-rate customer service management. • Worked directly with business owners to establish and implement new marketing techniques and membership promotions. • Responsible for managing front desk duties, including opening new membership accounts and resolving client issues. • Customer Service Management. • Maintained a positive working environment and provided first-rate customer service management. • Worked directly with business owners to establish and implement new marketing techniques and membership promotions.