Experience

Destination Residences Hawaii, Destination Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Director of Revenue Management and Reservations at Destination Resorts Hawaii by Hyatt

  • Nov 2013 - Present

  Wailea, Hawaii

• Director of Revenue Management and Reservations

  • Nov 2013 - Present

  Wailea Supervises Reservation Department to maximize sales efforts and production for 249 condominiums in the biggest touristy destination of Maui island combines with the effort of Revenue Maximizing the company. Which includes: Working with all OTA accounts and improving the relationship to help with facilitating promotions and improve placement Set up new accounts in our GDS to diversify production. Create, present and archive budget figures as well as monthly forecast revisions. Manage… Show more Supervises Reservation Department to maximize sales efforts and production for 249 condominiums in the biggest touristy destination of Maui island combines with the effort of Revenue Maximizing the company. Which includes: Working with all OTA accounts and improving the relationship to help with facilitating promotions and improve placement Set up new accounts in our GDS to diversify production. Create, present and archive budget figures as well as monthly forecast revisions. Manage inventory for these 7 properties including Length of Stay restrictions, rate and age restrictions. Formed part of the Executive Committee to develop the long term strategy of the brand and of the company financially and operationally.



Hyatt Regency Maui Resort and Spa

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director of Revenue Management

  • Dec 2010 - Nov 2013

  Kaanapali, Maui Responsible for maximizing overall hotel revenue through the implementation of effective pricing and distribution strategies. Out-perform direct competitors by winning market share with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory to maximize topline revenue and yield high net profits. Produce accurate revenue forecasts that help set hotel goals and outgrow the competition.



Hyatt Regency Boston

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Aug 2008 - Dec 2010

  Greater Boston Area Responsible for all duties of the front desk operation which includes: hiring, staff training, inter-department communications, and staff scheduling. In addition to assisting in the operation of the Front Office operation and Guest Services personnel, was responding to guest requests and/or complaints and ensured that appropriate action is taken to guarantee guest satisfaction and guest satisfaction scores



Red Roof Inn

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Aug 2006 - Aug 2008

  Princeton, New Jersey Direct and manage all departments for a 149 room hotel Duties include: Scheduling, hiring , training, coaching and developing employees. Insuring overall quality and exceptional service for guests while continually driving revenue through STAR report analysis, P&L /GL reconciliation and sales and assisting Vice President of Operations in budget and forecasting.