Administrative Secretary

• Sep 2021 - Present

Senior Clerk for the Agency of Healthcare Administration

• Apr 2021 - Sep 2021

Sales Coordinator & Group Rooms Coordinator

• Mar 2019 - Mar 2020

Captured all sales inquiries via multiple channels for sales managers which increased definite bookings and sales revenue. Processed actualized room revenue for booking agent commissions immediately after the event for increased agent satisfaction. Sent meeting planner post-event surveys and issued event planner Hilton Honor Points, increasing planner satisfaction. Reorganized contract binders for corporate audit, insuring all components were accounted for resulting in an outstanding overall score. Provided assistance in the Accounting Department by keeping gift certificate log, A/R check log, and processed A/P invoice entries for payment and audit compliance. Show less

Traffic Specialist

• May 2014 - Oct 2018

Managed four different project management applications to track projects, instructed department teams and assisted with technical issues to gain input and usage which resulted in better data for reporting purposes. Conducted weekly meetings with project managers and creative teams ensuring projects remained on target for internal and external clients.Generated data for reporting overall health of current projects, creative team workload, and completed projects which boosted the team goal.Configured clients’ access and instructed them in the clients’ self-serve marketing portal. Addressed questions, technical and order issues to maintain a positive relationship and uphold the company’s promise for service delivery.Produced a branded presentation for the clients’ self-serve marketing portal with information and step-by-step instructions. This guide has been used in training for account executives and service managers to better assist their clients and supported the service delivery promise. Show less

Events and Marketing Administrative Assistant

• Jun 2012 - May 2014

Coordinated daily and weekly schedules, meeting agendas, presentations, and travel for CMO, supporting the continuity of daily commitments.Maintained expense reports for department leaders.Planned quarterly department meetings and outings, onboarded new employees, ordered office supplies, submitted purchase orders for equipment, submitted PTO hours for the department, and work hours for non-exempt employees Assisted department teams and other administrative assistance when needed.Processed and submitted contracts and vendor payments for the meeting and events team.Maintained client and sponsor registrations, payments, hotel requests, and revisions for the annual meeting of 700 plus attendees. Ran weekly reports of attendee breakdown with comparisons to the previous years for distribution to all stakeholders. Show less

Catering Sales Administrative Assistant

• Aug 2010 - Aug 2012

Supported group and social sales, fielded incoming sales inquiries to route to proper sales manager, wrote social event agreements and banquet event orders, set up A/R accounts to receive scheduled deposits, built guest room blocks for events in Marriott’s reservation system, MARSHA and Passkey, paid hotel’s operating invoices with purchasing card, processed outgoing and sorted incoming mail, assisted other administrative assistants as needed. Supported group and social sales, fielded incoming sales inquiries to route to proper sales manager, wrote social event agreements and banquet event orders, set up A/R accounts to receive scheduled deposits, built guest room blocks for events in Marriott’s reservation system, MARSHA and Passkey, paid hotel’s operating invoices with purchasing card, processed outgoing and sorted incoming mail, assisted other administrative assistants as needed.