Experience

Hyannis Honda
• United States
• Automotive
• 1 - 100 Employee
• Service Manager

  • Jan 2021 - Present


Balise Motor Sales

• United States
• Automotive
• 200 - 300 Employee

• Service Manager

  • Jul 2018 - Jan 2021

  Process orientated Fixed Operations Manager who enjoys growing with her team. Process orientated Fixed Operations Manager who enjoys growing with her team.

• Customer Relations Manager

  • Dec 2017 - Jul 2018

  Mentor and help others in daily operations to create a better customer experience. Mentor and help others in daily operations to create a better customer experience.

• Assistant Service director

  • May 2012 - Dec 2017

  I have proactively led a service department to success in both sales and customer satisfaction through building a cohesive team and helping to develop process and ensure complete control over the customer lifecycle both in and out of the dealership. I lead the department to achieve traction after previously moving into a new state of the art facility and to meet and achieve sales goals to ensure long term financial success of the department. I have been ranked as one of the top closers for Nissan in the country, and have learned to help develop others to attain a higher level using my in-depth knowledge for service, and sales operations. I have been able to lead and develop other dealership personnel to understand the value of process driven presentation, and customer handling to maximize results.



Nissan of Bourne

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Advisor

  • Jul 2004 - May 2009

  It was here that I developed key skills in the automotive industry in all aspects of the dealership. I had multiple key roles such as receptionist, service advisor, and f&i manager. It was here that I developed key skills in the automotive industry in all aspects of the dealership. I had multiple key roles such as receptionist, service advisor, and f&i manager.