Experience

Sanger Heart & Vascular Institute

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clerical Team Lead

  • Jan 2020 - Present

  • Leads the day-to-day responsibilities related to scheduling appointments, referral management, registration and check in, check out and medical records.• Follows relevant job description requirements for clerical teammates responsible for leading and as applicable to the department (i.e.: Patient Services Specialist, Imaging Specialist, Office Clerk Receptionist, Care Coordination/ Authorization/ Scheduling Specialist)• Develops and distributes all required reports and metrics applicable to the department.• Exhibits exceptional customer service skills and leads and trains others to enhance customer service to the team.• Identifies variances in performance of the department and collaborates with team members to meet expectations.• Trains and assists current and new team members in the onboarding process for the department. • Develops Job Aids for all process to help with onboarding and training current teammates• Reports issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns.

• Care Coordinator

  • Sep 2017 - Jan 2020

  ● Manages and oversees all coordination and scheduling of Pre-Operative Appointments of the Structural Heart patients, including Radiology and Cardiology Imagining, Heart Catheterizations, Anesthesia and Office Visits.● Obtains Prior Authorization from insurance companies and predetermination and eligibility of insurance.● Maintains provider schedules to the most up-to-date version.● Maintains and coordinates yearly follow-up appointments for patients. ● Single handedly streamlined scheduling processes for the Structural Heart Team by working with the Structural Heart Program Director, Radiology and Imaging Manager to ensure appropriate scheduling and allocated time slots for our patients. ● Trains and assist team members of scheduling processes and keeps them up to date on current needs and changes.



Atrium Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Emergency Room Technician

  • Feb 2020 - Present

  • Assist in providing patient care under the direct supervision of the RN. • Take vital signs and height and weight measurements• Observes and reports changes in patients’ conditions• Performs duties as outlined in the scope of Nursing Aide I and II guidelines and task list. • Assist in providing patient care under the direct supervision of the RN. • Take vital signs and height and weight measurements• Observes and reports changes in patients’ conditions• Performs duties as outlined in the scope of Nursing Aide I and II guidelines and task list.



Gentiva Home Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Branch Office Manager

  • Oct 2016 - Sep 2017

  ● Manages and oversees branch administrative functions in records, accounting, payroll, billing, accounts payable and receivable, inventory and supply management and data processing operations. ● Responsible for management, oversight and completion of Medicare billing release process.● Manages the verification of amounts billed and resolution of discrepancies with branch staff and/or FSU. ● Administers the processing of caregiver payroll and oversees the verification of submitted hours worked against branch records. ● Responsible for supply/inventory management function. ● Manages the administration and control of all account’s receivables.

• Patient Care Coordinator

  • Mar 2014 - Oct 2016

  ● Receives, reviews and schedules new patient referrals and ongoing visits, identifies the most appropriate caregiver to ensure patients’ needs are met, matches caregiver qualifications to patient’s needs, determines caregiver availability and schedule staff appropriately. ● Monitors caregiver overtime and weekly assignments to avoid scheduling and related conflicts. ● Processes scheduling documentation, records/tracks current patient information, including authorizations, physician's orders, supervisory visits and case conferences at the direction of the clinical manager. ● Maintain complete/accurate patient schedules including the amount/frequency/duration of service, and records schedule updates, changes and deletions according to physician's orders. ● Processes staffing changes as requested by patients/families or the clinical manager.

• Front Desk Receptionist

  • Jun 2012 - Mar 2014

  ● Meets/greets visitors and directs them to the appropriate person/department, responds to telephone inquiries, takes messages and/or directs the caller to another party as appropriate. ● Provides clerical support to department staff. Types of correspondence, files/retrieves/copies/distributes information, schedules appointments/meetings.● Sorts, prioritizes and distributes incoming mail and/or faxes and ensures that outgoing mail is properly addressed/packaged. ● Enters admission/billing data for patients and payroll information for employees into the computer system and forwards documentation to the appropriate processing center.



CaroMont Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Emergency Care Technican

  • Feb 2010 - Jun 2012

  Assist Registered Nurses and Physicians in caring for clients with emergencies, including EKGs within 5 minutes of arrival on all cardiac clients, vital signs, urine specimens, inserting and removing foley catheters, IV removal, splinting, CPR. Assist provider with pelvic exams, laceration repairs, I&D’s and any other request that the RN or Physician may have. Assist Registered Nurses and Physicians in caring for clients with emergencies, including EKGs within 5 minutes of arrival on all cardiac clients, vital signs, urine specimens, inserting and removing foley catheters, IV removal, splinting, CPR. Assist provider with pelvic exams, laceration repairs, I&D’s and any other request that the RN or Physician may have.



Bowen Machine Company Inc

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Office Manager

  • Jul 1998 - Jan 2011

  ● Responsible for all data entry, reports and processes for the company. Answering multi-line telephones, faxes, emails and client contact. ● Order processing for current and new clients. ● Interview potential employees. Complete new employee orientation and ensure that all employee files are completed. ● Make daily bank transactions and decisions about accounts receivable and accounts payable. ● Process all end of year and quarterly taxes and bookkeeping. ● Manage all employee time sheets and schedules. Responsible for all payroll and payroll tax payments. ● Manage and maintain all insurance policies, workers compensation policy, and benefits programs. ● Successfully lead Bowen Machine Company employees to achieving ISO 9000-2001 Quality certification.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Personnel

  • Sep 1994 - Sep 1999

  ● Supervised and performed personnel activities and functions, including personnel action requests; source documents; unit, field and master personnel record, and Commander’s Support Staff tasks. ● Interviewed and classified airmen and officers. ● Advised on career progression. Managed the Air Force retention programs, assist military personnel in making career decisions, and advised on benefit programs. ● Supervised and performed personnel activities and functions, including personnel action requests; source documents; unit, field and master personnel record, and Commander’s Support Staff tasks. ● Interviewed and classified airmen and officers. ● Advised on career progression. Managed the Air Force retention programs, assist military personnel in making career decisions, and advised on benefit programs.