Stephanie Boggs
Revenue Operations Manager at Modern Hire- Claim this Profile
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English Native or bilingual proficiency
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Bio
Kurt Heikkinen
Stephanie has extensive experience and knowledge of Salesforce and sales operations overall. She supported me directly and our entire organization for over three years during our most significant growth. Her ability to understand the complexities of our business and configure Salesforce to meet our unique needs was instrumental in helping us scale while ensuring we had strong visibility and command of all aspects of our business. During this time, she supported dozens of users across several functional areas. Stephanie is smart, detailed, service oriented and fun to work with.
James Delk
Stephanie is very detail oriented and does a great job in managing multiple, sometimes contradictory requests from different groups. In my time working with her, she has never failed to deliver a high quality result for anything she was asked to do, and has been a great team player. If something needs a deep focus on detail and ensuring the task is done well, I can think of no better person to ask for.
Kurt Heikkinen
Stephanie has extensive experience and knowledge of Salesforce and sales operations overall. She supported me directly and our entire organization for over three years during our most significant growth. Her ability to understand the complexities of our business and configure Salesforce to meet our unique needs was instrumental in helping us scale while ensuring we had strong visibility and command of all aspects of our business. During this time, she supported dozens of users across several functional areas. Stephanie is smart, detailed, service oriented and fun to work with.
James Delk
Stephanie is very detail oriented and does a great job in managing multiple, sometimes contradictory requests from different groups. In my time working with her, she has never failed to deliver a high quality result for anything she was asked to do, and has been a great team player. If something needs a deep focus on detail and ensuring the task is done well, I can think of no better person to ask for.
Kurt Heikkinen
Stephanie has extensive experience and knowledge of Salesforce and sales operations overall. She supported me directly and our entire organization for over three years during our most significant growth. Her ability to understand the complexities of our business and configure Salesforce to meet our unique needs was instrumental in helping us scale while ensuring we had strong visibility and command of all aspects of our business. During this time, she supported dozens of users across several functional areas. Stephanie is smart, detailed, service oriented and fun to work with.
James Delk
Stephanie is very detail oriented and does a great job in managing multiple, sometimes contradictory requests from different groups. In my time working with her, she has never failed to deliver a high quality result for anything she was asked to do, and has been a great team player. If something needs a deep focus on detail and ensuring the task is done well, I can think of no better person to ask for.
Kurt Heikkinen
Stephanie has extensive experience and knowledge of Salesforce and sales operations overall. She supported me directly and our entire organization for over three years during our most significant growth. Her ability to understand the complexities of our business and configure Salesforce to meet our unique needs was instrumental in helping us scale while ensuring we had strong visibility and command of all aspects of our business. During this time, she supported dozens of users across several functional areas. Stephanie is smart, detailed, service oriented and fun to work with.
James Delk
Stephanie is very detail oriented and does a great job in managing multiple, sometimes contradictory requests from different groups. In my time working with her, she has never failed to deliver a high quality result for anything she was asked to do, and has been a great team player. If something needs a deep focus on detail and ensuring the task is done well, I can think of no better person to ask for.
Credentials
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Diversity, Equity and Inclusion in the Workplace Certificate
USF Corporate Training and Professional EducationMay, 2021- Nov, 2024 -
Salesforce Advanced Administrator
SalesforceMay, 2016- Nov, 2024 -
Professional Scrum Master I
Scrum.orgAug, 2015- Nov, 2024 -
Salesforce Administrator
SalesforceMar, 2015- Nov, 2024 -
Salesforce Trailhead
SalesforceMar, 2015- Nov, 2024 -
Salesforce.com: Administrator
New Horizons Computer Learning CentersMay, 2014- Nov, 2024 -
SAFe Product Manager/Product Owner
Scaled Agile, Inc.Aug, 2016- Nov, 2024 -
SAFe Practitioner
Scaled Agile, Inc.Apr, 2016- Nov, 2024 -
ServSafe Food Protection Manager Certification
National Restaurant AssociationSep, 2009- Nov, 2024 -
ServSafe Alcohol
National Restaurant AssociationJun, 2010- Nov, 2024 -
SafeStaff
Florida Restaurant & Lodging AssociationJan, 2006- Nov, 2024
Experience
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Modern Hire - a HireVue Company
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United States
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Software Development
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1 - 100 Employee
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Revenue Operations Manager
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Jan 2021 - Present
• Collaborate with leadership on our Commercial, Marketing, Finance, and Customer Experience teams.• Architect new workflows and enhance existing processes to reduce overhead.• Implement and manage CPQ (Configure Price Quote) and CLM (Contract Lifecycle Management).• Manage the Junior Salesforce Administrator as a direct report.• Partner with department leaders to integrate Salesforce with their respective toolsets. • Develop reports and dashboards for historical insights, real-time analytics, and forecasting.• Dedicated to storing accurate, usable data within Salesforce and holding end-users accountable for following the processes in place.• Create and upkeep all Salesforce-related end-user documentation for current processes.
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Senior Salesforce Administrator
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Feb 2020 - Jan 2021
• Implement new and enhance existing processes to simplify end-users daily workflows.• Partner with all department leaders to integrate Salesforce with their processes.• Ensure any system changes being made won't negatively affect downstream processes already in place.• Implement automation as often as possible to take the workload off of end-users.• Configure and manage Dashboards for all departments for insights and analytics for the past and present to assist with forecasting the future.• Dedicated to having accurate, usable data within Salesforce and holding end-users accountable for following the processes in place.• Create and upkeep all Salesforce-related end-user documentation for current processes.• Own and administrate any applications and third-party vendor tools that integrate with Salesforce.• Proclaimed "Salesforce Guru".
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Sales Operations Analyst (Salesforce Administrator)
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Sep 2016 - Feb 2020
As part of Modern Hire’s Business Operations team, my responsibilities include:• Implement new and enhance existing processes to simplify end-users daily workflows.• Own and administrate any applications and third-party vendor tools that integrate with Salesforce.• Partner and assist Marketing in implementing campaigns that involve Sales.Montage is the interviewing platform chosen by global organizations who recognize and value the expectations of modern candidates. We partner with 100 of the Fortune 500 to encourage candidate engagement, elevate our clients’ brands and accelerate smarter decision-making in hiring.
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Johnson Controls
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Ireland
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Industrial Machinery Manufacturing
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700 & Above Employee
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IT Business Analyst II (Salesforce Administrator)
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Dec 2015 - Sep 2016
IT Business Analyst• Ability to speak both technical and laymen “languages” to translate communications to both IT and the business• Build user stories and acceptance criteria in both Scrum and Kanban Agile formats• Work with the IT Development team to clarify business needs• Create end user documentation for new functionality and processes• Use the Apex Data Loader to mass insert, update, and delete data for the business • Perform data audits on a regular basis to ensure clean data• Communicate IT process changes, request updates, and business testing needs to the business Salesforce Administrator• Solution, develop, and unit test change requests in a sandbox environment• Utilize Change Sets to move the change through multiple environments after QA testing and business approval• Follow a Kanban Agile structure• 5+ business units with strict security and detailed sharing rules• Maintain the integrity of the system architecture
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SumTotal Systems, LLC
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United States
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Software Development
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500 - 600 Employee
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Support Operations Project Coordinator
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Feb 2014 - Dec 2015
• Create, test, and deploy Salesforce workflows, validation rules, etc., and their components.• Assist with managing Salesforce Knowledge Base and its approval processes.• Create and analyze Salesforce reports and dashboards.• Support 200 Salesforce end users directly and another 700 indirectly.• Support over 4000 Salesforce Customer Portal end users, including creation and deactivation of those user and contact records.• Issue and process troubleshooting for all end users – includes an understanding of Salesforce profiles, roles, and security settings.• Identify and implement process improvement within Salesforce and otherwise.• Globally rolled-out, closely monitored adoption, and a continuous moderator for Salesforce Chatter.• Draft SOPs and clearly document detailed processes.• Monitor multiple department mailboxes with incoming requests from both customer and internal user bases.• A member of the migration team to integrate two Salesforce instances after an acquisition.• Train team members and provide ongoing guidance.• Manage multiple projects at once.
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Technical Support Coordinator
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Jul 2012 - Feb 2014
• Acted as both an administrator for internal employees and a support agent for customers.• Create and analyze Salesforce reports.• Use Salesforce and Excel (Salesforce Connect for Office) to create, run, and distribute daily reports.• Work directly with Fortune 500 customers on critical issues.• Contracted for Managed Services (Administrative) for a Fortune 500 financial institution: created training courses, and ran audits within the SumTotal Enterprise Learning Management SaaS system.• Monitor multiple department mailboxes with incoming requests from both customer and internal user bases.• Coordinate departmental meetings and functions.• Draft SOPs and clearly document detailed processes.• Act as a direct assistant to Support Managers, Directors, and VP.• Assisted the Technical Writing team: built relationship schemas in Visio, built and edited product guides for IBM Cognos based products, and finalized documents for publication.
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Chief Financial Officer
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Jan 2014 - Jan 2015
• Manage expenses and taxes• Financial planning and reporting• Create, execute, and upkeep a digital filing system• Execute payroll • Manage expenses and taxes• Financial planning and reporting• Create, execute, and upkeep a digital filing system• Execute payroll
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Education
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2009 - 2011
Le Cordon Bleu College of Culinary Arts-Orlando
Associate of Science (AS), Baking and Pastry Arts/Baker/Pastry Chef -
2007 - 2008
Hillsborough Community College
General Studies -
2003 - 2007
Wharton High School
General Studies
Community
