Experience

Computer Information Systems (CIS)

• Lebanon
• Information Technology & Services
• 100 - 200 Employee

• Marketing Specialist

  • Nov 2019 - Present

  1. Manage all Digital marketing activities: Social Media, Email Marketing, SEO, Google Ads, Linkedin Messages, Ad Manager for facebook Ads, Pardot for Landing pages and forms, Webinars, Workshops…2. Develop annual marketing strategy through conducting market scanning, identifying target clients and markets, and defining distinctive value proposition to grow business3. Design promotional tactics spanning from exhibitions and events to digital marketing and social media4. Organize seminars and events end to end, from planning to execution5. Work with design agencies to develop marketing content6. Oversee relationship with HPI, HPE, Oracle, Avaya, Microsoft, Cisco, Microfocus, Dell EMC and many others providing marketing and budget related support7. Lead customer service office, soliciting customer feedback and addressing inquiries and complaints8. Support CIS group entities in marketing activities in Europe, Africa and the Near East and prepare content for Group’s newsletter Show less

• Response center coordinator

  • Oct 2017 - Nov 2019

  1. Responsible for overall response management: coordinating all operations to support the incident action plans, collecting and evaluating all informations 2. Respond to customer queries in a timely and accurate way, via phone, email or chat, and maintain solid customer relationships by handling questions and concerns with speed and professionalism3. Monitor customer complaints, managing database records, drafting status reports on customer service issues4. Order new parts, handling DHL clearance and supplier invoices and follow up with customers to ensure their technical issues are resolved Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Call Center Supervisor

  • Feb 2014 - Apr 2019

  1. Responsible for overall call center management 2. Manage large amounts of inbound and outbound calls in a timely manner, follow communication scripts and keep records of all conversations in our call center database in a comprehensible way 3. Identify customers’ needs, clarify information, research every issue, provide solutions and/or alternatives 4. Seize opportunities to upsell products when they arise and monitor sales targets 5. Frequently attend educational seminars to improve knowledge and performance level 6. Meet personal/team qualitative and quantitative targets Show less