Stephanie Baars Collins

Administrative Director at Remix Medical, PLLC
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Contact Information
us****@****om
(386) 825-5501
Location
Bogota, D.C., Capital District, Colombia, CO
Languages
  • Inglés Full professional proficiency
  • Español Native or bilingual proficiency

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George Sigworth

To Whom It May Concern: Dear Sir/Madam, It is with pleasure that I recommend Stephanie Baars Collins to your employ. I have known Stephanie since beginning my work in Latin America as Senior Manager for Quality Assurance for Hilton Hotels Corporation and she would be an asset to any organization to which she were to apply. Thank you very much and should you have any questions you may contact me at george.sigworth@hilton.com With kind regards, George Sigworth Senior Manager, Quality Assurance Latin America Hilton Worldwide

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Credentials

  • EFSET English Certificate 82/100 (C2 Proficient)
    EF Standard English Test (EF SET)

Experience

  • Remix Medical, PLLC
    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Administrative Director
      • Mar 2021 - Present

      Responsible of the opening of the Remix Medical -an American company that provides medical services- office in Bogota and getting together a team of medical assistants with a strong focus on customer service in charge of resolving different requests for patients located in Houston remotely. Responsible of the opening of the Remix Medical -an American company that provides medical services- office in Bogota and getting together a team of medical assistants with a strong focus on customer service in charge of resolving different requests for patients located in Houston remotely.

  • DoubleTree by Hilton Bogotá Calle 100
    • Rooms Division Manager
      • Apr 2019 - Aug 2020

      Main responsabilities and achievements:- Ensure the proper operation of the Front Desk and Housekeeping departments (88 rooms hotel).- Train and develop technical and soft skills within teams of 15+ employees.- Design strategies to improve KPI, NPS, guests' satisfaction indicators and online reputation.- Ensure the proper invoicing of the hotel's revenue and implement strategies to maximize income, as well as controlling expenses and ensuring that the GOP was met.- Maintain the hotel's infrastructure in optimal condition. - Design, write, implement and train the team in the new biosafety protocols.Achievements: Jointly with my team we obtained the best score in history of the hotel in the Quality Assurance audit conducted annually. I increased the departamental GOP 14% on average compared to last year.

  • Courtary by Marriott Bogotá Airport
    • Front Desk and Reservations Manager
      • Jun 2018 - Apr 2019

      Main responsabilities:- Plan and ensure the proper operation of the Front Desk, Reservations and Transportations Departments at a 144 rooms airport hotel.- Lead and train a team of 14+ employess.- Manage administrative tasks such as schedule planning, payroll reporting, control of guests' confidential information, invoicing, among others.- Anticipate guests' needs and respond to requests effectively, resolve complaints and follow up. - Budgeting and controlling expenses for maximum efficiency. Developed skills: multitasking under pressure, managing a heavy workload in a calm and efficient manner.

  • Universidad Externado de Colombia
    • Colombia
    • Higher Education
    • 700 & Above Employee
    • College Teacher
      • Jul 2017 - Jul 2018

      - I was in charge of designing and implementing the curriculum for the Service Management class at the Hospitality Business Administration faculty.- Skills developed: communicating effectively with young people from the Z generation that will be joining the working market in the next few years. - I was in charge of designing and implementing the curriculum for the Service Management class at the Hospitality Business Administration faculty.- Skills developed: communicating effectively with young people from the Z generation that will be joining the working market in the next few years.

  • DoubleTree by Hilton Parque 93
    • Colombia
    • Hospitality
    • 1 - 100 Employee
    • Rooms Division and Customer Service Manager
      • Jul 2014 - Dec 2016

      - In charge of ensuring the optimal operation of the Front Desk and Housekeeping departments at a 132 rooms hotel.- Actively participated in the hotel's conversion from its prior brand (Cosmos Insignia) to the DoubleTree brand.- Was Chosen to participate in Hilton's "Train the trainers" program.- Succesfully trained the Rooms Division staff as well as the department heads (Maintenance, Security, F&B, Sales) in Hilton's philosophy and procedures.- Trained 5+ staff members that were promoted during the first two years of employment. Two of the were promoted from Front Desk Agents to Front Desk Managers.

  • Hotel Bogotá Royal (now NH Collection Bogotá WTC)
    • Front Desk Manager
      • Aug 2011 - Apr 2014

      - In charge of planning and ensuring the correct operation of the Front Desk department at a 144 rooms hotel.- Supervised a staff of 14.- Obtained perfect scores in the company's internal quality audits three years in a row. - Trained 5+ staff members that were promoted during the first two years of employment.- Skills developed: I was trained as Quality Assurance Auditor in ISO 9001.

    • Reservations Agent
      • May 2010 - Jul 2011

      - Responsible of confirming bookings at a 144 romms hotel, managing overbooking and group contracts, coordinating transportation services and following up on other requests.- Was promoted from Reservation Agent to Front Desk Manager.- Along with the Sales and Corporate Reservation teams implemented the first Revenue Management program of the hotel and the chain.- Named Employee of the quarter in 2012.

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Translator
      • Nov 2009 - May 2010

      - Translation of IT related documents (English - Spanish / Spanish - English).- Parallel interpreting in meetings with the Viceminister of Finance and Treasury.- Gave basic Spanish lessons for Indian expats living in Colombia. - Translation of IT related documents (English - Spanish / Spanish - English).- Parallel interpreting in meetings with the Viceminister of Finance and Treasury.- Gave basic Spanish lessons for Indian expats living in Colombia.

  • Hotel Bogotá Royal (ahora NH Collection Bogotá WTC)
    • Front Desk Agent
      • Feb 2008 - Nov 2009

      - Responsible for the check-in and check-out of guests at a 144 rooms hotel, confirming reservations, currency exchange, billing and invoicing, acting as concierge to attend different requests from customers.- Earned reputation for going the extra mile to improve customer service experience.- Named employee of the quarter in 2009. - Responsible for the check-in and check-out of guests at a 144 rooms hotel, confirming reservations, currency exchange, billing and invoicing, acting as concierge to attend different requests from customers.- Earned reputation for going the extra mile to improve customer service experience.- Named employee of the quarter in 2009.

Education

  • Universidad Externado de Colombia
    Graduate Degree in Strategic Management for Hotels, Hotel Management
    2010 - 2011
  • Cornell University
    Online certificate in Revenue Management and Hospitality Management, Hotel Management
    2011 - 2011
  • Universidad de los Andes - Colombia
    Bachelor of Arts, Literature
    2004 - 2009

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