Cyber Security Analyst 1

• Oct 2022 - Present

IT Support Specialist

• Nov 2021 - Oct 2022

Customer Support Agent II

• Apr 2021 - Nov 2021

Technician III

• Oct 2018 - Apr 2021

Management of workflows and new processesSupervised student employees, assisted with hiring and training new employeesOrganize and manage large projects involving outside vendors, contractors and other areas of ITCreate and update Documentation of current proceduresCoordination of almost all equipment moves

Technician II

• Sep 2017 - Oct 2018

- Gained access to Active Directory for node creation and used often to update group membership- Gained access to DNS for static IP address creation- Gained proficiency with printers; including print server administration, creation of relevant group policies, deploying printers with various forms of User Authorization Codes- Coordinated small moves of less than 5 individual setups with outside teams to ensure minimal downtime- Responsible for software project oversight of deployments less than 20 machines- Main IT point of contact for Student Health Center; icl. COW setups, troubleshooting various EHR issues, recommending hardware solutions Show less

Technician I

• Jun 2014 - Sep 2017

First level Desktop Support: - installing and configuring Enterprise Windows 7 and Windows 10 images on faculty, staff and student workstations- first level troubleshooting of computers, peripherals and software- Contacted vendors for hardware and software support, including replacing and repairing hardware - Updated audit records for computers touched during each instance of troubleshooting

Front Desk Coordinator

• Oct 2013 - Apr 2014

Intern

• Jun 2011 - 2011