Experience

BA Cityflyer

• United Kingdom
• Airlines and Aviation
• 200 - 300 Employee

• Training Executive

  • Jul 2016 - Present

  *Deliver face to face training sessions in a classroom, on-board and via Teams environments, to new and existing cabin and flight crew, including aviation medicine/first aid, firefighting techniques, safety emergency procedures, health and safety, customer service and aviation security*Use various training techniques, equipment and digital resources to deliver training sessions to ensure delegates active participation and understanding *Prepare, review and organise training sessions to achieve desired learning outcomes in accordance with BA CityFlyer, CAA and EASA requirements*Perform written and verbal assessments and submitting reports to senior management*Support the Training Manager on training sessions and designing course materials, training aids and handouts as required*Undertake performance management of delegates and hold regular feedback sessions with trainees and update the Training Manager on trainee and course progress*Support Cabin Services in on-going monitoring of on-board service delivery including company SEP's and SOP's*Ensure Health and Safety standards are adhere to, from a classroom perspective*Support Cabin Services as required in relation to ad-hoc administration and project work including recruitment *Frequently attend meetings with the on-board product committee, aimed at determining which is the best product we can offer to our guests and continuously look for possible alternatives*Offering an outstanding experience to our customers by keeping up to date with all products and developing future plans, allowing the company to maintain the brand successful in today's competitive market*Carrying out high volume recruitment for approximately 50 interviewees twice a week e.g. role plays, competency questions etc.*Responsible for the safety of passenger & crew in normal emergency conditions*To conduct the pre-flight safety briefing, ensure main crew are conversant with all emergency proceduresEmbraer 170/190

• Customer Service Manager

  • Dec 2013 - Jul 2016

  Leading the on board Cabin Crew Team

• Cabin Crew

  • Apr 2011 - Dec 2013

  *Responsible for passengers safety and security.*Aviation security including safety & emergency procedures*Embraer 170/190 Initial aircraft type conversion*Experienced in business and Economy class service*Human factors & Crew Resources Management*Manual handling / Health & Safety awareness*Occupational & Aviation related First Aid *Assertion & Customer service skills*In-flight product*Interpersonal skills development



Aer Lingus

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • May 2007 - Apr 2011

  *Responsible for passengers safety and security. *Aviation security including safety & emergency procedures *Airbus 320/321/330 Initial aircraft type conversion *Experienced in business and Economy class service *Human factors & Crew Resources Management *Manual handling / Health & Safety awareness *Occupational & Aviation related First Aid *Assertion & Customer service skills *In-flight product & sales techniques *Interpersonal skills development *Responsible for passengers safety and security. *Aviation security including safety & emergency procedures *Airbus 320/321/330 Initial aircraft type conversion *Experienced in business and Economy class service *Human factors & Crew Resources Management *Manual handling / Health & Safety awareness *Occupational & Aviation related First Aid *Assertion & Customer service skills *In-flight product & sales techniques *Interpersonal skills development



BMED (British Airways franchise airline)

• London Heathrow Airport - Terminal 4

• Cabin Crew

  • Dec 2004 - May 2007

  *Responsible for passengers safety and security. *Aviation security including safety & emergency procedures *Airbus 320/321 Initial aircraft type conversion *Experienced in business and Economy class service *Human factors & Crew Resources Management *Manual handling / Health & Safety awareness *Occupational & Aviation related First Aid *Assertion & Customer service skills *Interpersonal skills development *Operating on flights to Africa, the Middle East and Central Asia.



Ryanair - Europe's Favourite Airline

• Ireland
• Airlines and Aviation
• 700 & Above Employee

• Senior Cabin Crew Member - Purser

  • May 2003 - Dec 2004

  *In charge of the on-board team

• Cabin Crew

  • Apr 2002 - May 2003

  *Responsible for passengers safety and security*Aviation security including safety & emergency procedures*Boeing 737-200/800 Initial aircraft type conversion*Human factors & Crew Resources Management*Manual handling / Health & Safety awareness*Occupational & Aviation related First Aid *Assertion & Customer service skills*In-flight product & sales techniques *Interpersonal skills development