Stephanie Aquilina
System Owner at GO plc- Claim this Profile
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English -
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Maltese -
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Italian -
Topline Score
Bio
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceMay, 2022- Nov, 2024
Experience
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GO plc
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Malta
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Telecommunications
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300 - 400 Employee
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System Owner
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Mar 2019 - Present
Overseeing the operation and management of specific systems within the organization. Ensuring the effective and efficient functioning of the system, as well as its alignment with the overall goals and objectives of the organization. Ensuring the system operates in a secure and reliable manner, and protecting sensitive information. Defining and maintaining the system's policies and procedures, as well as ensuring that they are followed. Overseeing the implementation of… Show more Overseeing the operation and management of specific systems within the organization. Ensuring the effective and efficient functioning of the system, as well as its alignment with the overall goals and objectives of the organization. Ensuring the system operates in a secure and reliable manner, and protecting sensitive information. Defining and maintaining the system's policies and procedures, as well as ensuring that they are followed. Overseeing the implementation of updates, upgrades, and changes to the system. Managing the system's budget and ensuring that it is aligned with the organization's financial goals. Collaborating with stakeholders and ensure the system meets their needs and requirements. Evaluating the system's performance and making recommendations for improvements. Ensuring the system complies with any relevant regulations and standards.
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Business Analyst
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Apr 2017 - Mar 2019
Ensured that the product being developed met the needs and expectations of the target audience and stakeholders. Collaborated with other teams with the organisation, such as engineering, marketing, commercial and IT to ensure that the product was being developed according to the defined requirements and priorities. Communicated regularly with stakeholders for feedback and frequently provided updates on the product's development. Ensured that the product is aligned with the… Show more Ensured that the product being developed met the needs and expectations of the target audience and stakeholders. Collaborated with other teams with the organisation, such as engineering, marketing, commercial and IT to ensure that the product was being developed according to the defined requirements and priorities. Communicated regularly with stakeholders for feedback and frequently provided updates on the product's development. Ensured that the product is aligned with the overall business strategy and goals.
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Mobile Product Specialist
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Nov 2014 - Apr 2017
Created training material for new recruits and existing Sales and Customer Care Representatives with the aim of developing ones skills and expertise in the mobile product. Provided necessary support and valuable feedback during the creation and implementation of new products, services or systems. Supported all Retail Sales channels with any changes or updates on offers, services and systems.
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Mobile Residential Segment Coordinator
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Feb 2014 - Nov 2014
Implemented new offers and tariffs for different mobile segments. Produced and managed new campaigns for the outbound telesales team. Created UAT scenarios to make sure that all scenarios were covered so to prevent any negative impact on the customers and users. Was repeatedly part of a team assembled to test the environment of new systems and offers before deployment.
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Retail Team Leader
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Aug 2011 - Feb 2014
Supervised, mentored and coordinated staff. Managed the outlet and ensured that the outlet was adequately stocked and ready for business. Worked to achieve and exceed sales targets whilst giving exceptional customer experience.
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Customer Care and Sales Agent
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Jan 2008 - Aug 2011
Handled customer's complaints and queries by resolving according to the company's service level. Promoted and sold a range of leading products and services to customers. Worked hard to reach monthly sales targets.
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Telepage
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Telecommunications
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1 - 100 Employee
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Call Centre Customer Care Agent
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Sep 2007 - Jan 2008
Provided an excellent standard of service through telephone and ensured that customers' expectations were met and exceeded. Handled calls in a timely and effective manner. Dealt with customer's queries and complaints. Provided an excellent standard of service through telephone and ensured that customers' expectations were met and exceeded. Handled calls in a timely and effective manner. Dealt with customer's queries and complaints.
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Education
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2016 -
ICE Malta
Front End Web Development, MQF Level 5 -
2005 - 2007
Junior College, Malta
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2000 - 2005
Immaculate Conception High School, Tarxien
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