Experience

MGroup Serviced Accommodation LTD

• Hospitality
• 1 - 100 Employee

• HR and Resources Manager

  • Jan 2022 - Present



MAINTY Group Consulting LTD

• Construction
• 1 - 100 Employee

• HR and Resources Manager

  • Jan 2022 - Present



StayBC Serviced Accommodation

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Guest Experience Manager

  • Aug 2020 - Jan 2022



Mercure Hotels

• France
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Nov 2018 - Aug 2020



Premier Inn

• Hospitality
• 700 & Above Employee

• Operations Manager

  • Apr 2018 - Nov 2018

  Operations Manager of a 75 bed Co-Lo site Full accountability for the site including:Health, Safety and Security Finance Polices Profit and LossMaintenance Recruitment Team Engagement Ordering PayrollGuest Satisfaction Forecasting Auditing Room cleanliness Team rotaing and Holiday Management Team performance Policy management Fire Safety

• Operations Manager

  • Jun 2006 - Apr 2018

  Operations Manager of a 62 bed Co-Lo site awaiting a breakfast room conversation.Full accountability for the site including:Health, Safety and Security Finance Polices Profit and LossMaintenance Recruitment Team Engagement Ordering PayrollGuest Satisfaction Forecasting Auditing Room cleanliness Team rotaing and Holiday Management Team performance Policy management Fire Safety

• Operations Manager

  • Aug 2013 - Feb 2015

  Operations Manager of a 50 bed Co-Lo site with BreakfastFull accountability for the site including:Health, Safety and Security Finance Polices Profit and LossMaintenance Recruitment Team Engagement Ordering PayrollGuest Satisfaction Forecasting Auditing Room cleanliness Team rotaing and Holiday Management Team performance Policy management Fire SafetyFood Safety Food StockFood Quality

• Operations Manager

  • Jul 2012 - Aug 2013

  Operations Manager of a Brand New 80 bed Hotel, working alongside the Brewers Fayre Restaurant.Full accountability for the site including:Health, Safety and Security Finance Polices Profit and LossMaintenance Recruitment Team Engagement Ordering PayrollGuest Satisfaction Forecasting Auditing Room cleanliness Team rotaing and Holiday Management Team performance Policy management Fire Safety

• Operations Manager

  • Apr 2010 - Jul 2012

  Operations Manager of a 75 bed Co-Lo site situated next to a David Lloyd Health ClubFull accountability for the site including:Health, Safety and Security Finance Polices Profit and LossMaintenance Recruitment Team Engagement Ordering PayrollGuest Satisfaction Forecasting Auditing Room cleanliness Team rotaing and Holiday Management Team performance Policy management Fire Safety

• Lead Receptionist

  • Jun 2006 - Apr 2010

  Lead Receptionist of a 80 bed HotelFull accountability for the site including:Health, Safety and Security Finance Polices Profit and LossMaintenance Recruitment Team Engagement Ordering PayrollGuest Satisfaction Forecasting Auditing Room cleanliness Team rotaing and Holiday Management Team performance Policy management Fire Safety



Ezeeeplay

• Play worker

  • Jun 2005 - Jun 2006

  Play worker in a soft play centre in Newport Play worker in a soft play centre in Newport



118-118 Call Centre

• Call Center Representative

  • Jan 2005 - Jul 2005

  Handling over 100 calls an hour Handling over 100 calls an hour



Comet

• United Kingdom
• Retail
• 500 - 600 Employee

• Customer Service

  • Sep 2002 - Feb 2005

  Taking payments, customer service advice, merchandising and sales Taking payments, customer service advice, merchandising and sales



Wolverhampton & Dudley Breweries

• Manufacturing
• 1 - 100 Employee

• Waitress/Bar Person/Assistant-General Manager

  • Jun 1999 - Jul 2002

  Started as a waitress, moved onto the bar and then became an assistant manager in a 200 cover restaurant in Gloucester from there I was given my own pub in Weston Super Mare. Started as a waitress, moved onto the bar and then became an assistant manager in a 200 cover restaurant in Gloucester from there I was given my own pub in Weston Super Mare.