Stephanie C.

Career Coach at UX Content Collective
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Skills

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Steve Warren

Steff really took the time to understand our business and user needs before carrying out a thorough UX and content review as a central part of our website redesign. She gave us lots of excellent, practical ideas for improvements and we’ll be using her again in the projects we've planned for the future.

Angela Jackson

Having worked with Steff in the same product team as a Product Designer and Content Designer pairing, I can say that Steff is great to partner with, particularly in terms of sharing ideas and being able to ideate together. Steff is always incredibly customer focused and very methodical in her approach to discovering and defining a solution to improve the experience for them. Working with her helped me be a better designer in terms of thinking about different options and seeing things more from a content first point of view. I would have no hesitation in recommending Steff to anyone in future!

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Credentials

  • UX Research Methods: Card Sorting
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • UX Foundations: Content Strategy
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Content Design
    FutureLearn
    Sep, 2020
    - Nov, 2024
  • Web Accessibility
    edX
    Aug, 2020
    - Nov, 2024

Experience

  • UX Content Collective
    • United States
    • E-Learning Providers
    • 1 - 100 Employee
    • Career Coach
      • Apr 2022 - Present

      Supporting UX professionals with career planning, leadership advice and portfolio reviews. Supporting UX professionals with career planning, leadership advice and portfolio reviews.

  • Cazoo
    • United Kingdom
    • Retail Motor Vehicles
    • 500 - 600 Employee
    • Staff Content Designer
      • Jun 2022 - Jul 2023

      • Led work across multiple product teams, including retail (selling cars), purchase (buying cars) and finance. • Led the creation of design principles and Cazoo's first Content Design System. • Created a career framework with Product Designers, Content Designers, and Researchers. • Communicated the value of UX across the business, up to board level. • Mentored Content Designers and Product Designers. • Led hiring and onboarding for the UX team. •… Show more • Led work across multiple product teams, including retail (selling cars), purchase (buying cars) and finance. • Led the creation of design principles and Cazoo's first Content Design System. • Created a career framework with Product Designers, Content Designers, and Researchers. • Communicated the value of UX across the business, up to board level. • Mentored Content Designers and Product Designers. • Led hiring and onboarding for the UX team. • Initiated the creation of Cazoo’s first end to end Product, Design and Engineering team. Show less • Led work across multiple product teams, including retail (selling cars), purchase (buying cars) and finance. • Led the creation of design principles and Cazoo's first Content Design System. • Created a career framework with Product Designers, Content Designers, and Researchers. • Communicated the value of UX across the business, up to board level. • Mentored Content Designers and Product Designers. • Led hiring and onboarding for the UX team. •… Show more • Led work across multiple product teams, including retail (selling cars), purchase (buying cars) and finance. • Led the creation of design principles and Cazoo's first Content Design System. • Created a career framework with Product Designers, Content Designers, and Researchers. • Communicated the value of UX across the business, up to board level. • Mentored Content Designers and Product Designers. • Led hiring and onboarding for the UX team. • Initiated the creation of Cazoo’s first end to end Product, Design and Engineering team. Show less

  • Thames Water
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Head of Design
      • Jan 2021 - May 2022

      Led Product Design, Content Design and Research for the UK's largest water company. • Building, leading and mentoring a team of 16. Including Product Designers, User Researchers, Content Designers and Design Ops Managers. • Advocating for user-centred design up to the board and CEO level. • Building strategies and roadmaps to meet customer objectives, company objectives and KPIs/OKRs. • Working closely with Brand and Marketing Content and Design, PR and comms to… Show more Led Product Design, Content Design and Research for the UK's largest water company. • Building, leading and mentoring a team of 16. Including Product Designers, User Researchers, Content Designers and Design Ops Managers. • Advocating for user-centred design up to the board and CEO level. • Building strategies and roadmaps to meet customer objectives, company objectives and KPIs/OKRs. • Working closely with Brand and Marketing Content and Design, PR and comms to align on design strategy. • Building a Design System, simple governance and processes, to enable an efficient and scalable design model. • Accountable for multiple CMSs, digital data, insights, and tooling. E.g. Decibel, Google Analytics, Khoros, OneTrust, Sitecore, SiteImprove, and Khoros. Side gig: I'm passionate about everyone having fun and being happy at work, so when I joined Thames, I set up the Employee Engagement Team. We deliver lunch and learns, team socials, promote D&I, and improve processes. We also act as a sounding board for our colleagues and provide a feedback loop into the Leadership Team.

    • Senior Design Manager
      • Oct 2019 - Jan 2021

      Accountable for all customer-facing Content Design and Product Design. Building and leading an awesome team to: • Build and deliver the Content and Design Strategy and associated roadmaps inc. SEO, analytics, tech integration, accessibility, innovation, and user testing. • Build and maintain relationships with internal and external stakeholders, agencies and third parties to deliver new content, design and UX across all customer-facing digital platforms. • Deliver a… Show more Accountable for all customer-facing Content Design and Product Design. Building and leading an awesome team to: • Build and deliver the Content and Design Strategy and associated roadmaps inc. SEO, analytics, tech integration, accessibility, innovation, and user testing. • Build and maintain relationships with internal and external stakeholders, agencies and third parties to deliver new content, design and UX across all customer-facing digital platforms. • Deliver a mass content migration/consolidation project, re-design and re-platform (Sitecore) of thameswater.co.uk and associated subdomains. • Deliver continuous improvements to digital content and user experience, using Agile methodologies, analytics (GA), insights (Decibel), and user feedback to guide the decision making.

    • Senior Content Design Manager
      • Mar 2018 - Oct 2019

      Accountable for all customer-facing content design. Building and leading an awesome Content Team to: • Manage all BAU, product and project content changes. • Deliver a mass content migration project and re-platform (Sitecore) of thameswater.co.uk. • Create and deliver a content and SEO strategy. • Deliver brilliant content that’s on-brand and AA accessible, as a minimum. • Use insights (GA) and analytics (Decibel) to improve customer experiences.

  • EE
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Content Manager
      • Feb 2015 - Mar 2018

      Accountable for B2C and B2B digital content and journeys, including promotional, trading, and support content. Key responsibilities: • Designing brilliant content. Using insights and analytics to achieve optimal user/customer experiences, while monitoring search trends to ensure content is fully SEO-optimised, and relevant. • Supporting the Senior Content Manager to ensure that the editorial process is being adhered to, and sign off content for all roadmap… Show more Accountable for B2C and B2B digital content and journeys, including promotional, trading, and support content. Key responsibilities: • Designing brilliant content. Using insights and analytics to achieve optimal user/customer experiences, while monitoring search trends to ensure content is fully SEO-optimised, and relevant. • Supporting the Senior Content Manager to ensure that the editorial process is being adhered to, and sign off content for all roadmap launches. • Working with cross-functional, internal and external stakeholders to develop and refine propositions, campaigns, and promotions; ensuring they are aligned with strategic objectives, that a ‘digital first’ approach is adopted and that delivery is on time, within budget and in-line with brand and legal guidelines. • Utilising analytics data (Adobe Omniture) and working with cross-functional teams to identify opportunities for digital optimisation and drive improvements to the customer experience. • Applying commercial awareness and a strong understanding of the digital trading function to increase the conversion of all products and services within the category. Key product launches include: • iPhone (6/6S/7) • Apple Music • BT Sport • Apple Watch • 4G in more places Side gig: • SEO Champion for the Digital Team • Network Champion • Communications Lead for the EE Women's Network • People Engagement Rep

    • Digital Content Editor
      • Jun 2014 - Feb 2015

      Responsible for delivering digital content and campaigns on ee.co.uk. Ensuring consistency and alignment with cross-functional marketing and channel initiatives to drive sales growth to build a best in category web sales channel. Key responsibilities: • Using Adobe AEM/CQ5 and SAP Hybris to deliver content for all web shop developments across all EE shop sites, in support of specific product and proposition launches and ongoing web execution of sales and marketing… Show more Responsible for delivering digital content and campaigns on ee.co.uk. Ensuring consistency and alignment with cross-functional marketing and channel initiatives to drive sales growth to build a best in category web sales channel. Key responsibilities: • Using Adobe AEM/CQ5 and SAP Hybris to deliver content for all web shop developments across all EE shop sites, in support of specific product and proposition launches and ongoing web execution of sales and marketing initiatives. • Identifying ongoing catalogue optimisation and troubleshooting issues and ensuring user acceptance testing is completed prior to publishing. • Applying an in-depth understanding of analytics data, using Adobe Omniture, in conjunction with information architecture and usability principles to deliver high level of customer satisfaction and sales performance.

  • Thermo Fisher Scientific
    • United States
    • Biotechnology Research
    • 700 & Above Employee
    • Digital Content Lead
      • Jul 2013 - Jun 2014

      Accountable for global product, promotional and technical content for thermoscientific.com, including integration with email marketing and social media. • Managing a team of two US-based Content Editors and working with global product management teams to develop customer-centric taxonomy and content for microbiology product lines, driving content upload via SAP Hybris and Adobe AEM/CQ5 to create engaging and informative product pages on thermoscientific.com. • Working with… Show more Accountable for global product, promotional and technical content for thermoscientific.com, including integration with email marketing and social media. • Managing a team of two US-based Content Editors and working with global product management teams to develop customer-centric taxonomy and content for microbiology product lines, driving content upload via SAP Hybris and Adobe AEM/CQ5 to create engaging and informative product pages on thermoscientific.com. • Working with cross-functional teams to ensure full visibility of high profile microbiology campaigns and product launches on thermoscientific.com, including the creation of campaign pages, promotion pages and events pages with full integration of social media and Eloqua automation. • Using Adobe Omniture to monitor and measure the performance (views, visits, average time on page, bounce rate etc.) of all microbiology content, maintaining high performing pages and identifying and improving pages with suboptimal performance. • Managing all digital assets including photos, videos and literature using the Adobe Digital Asset Management tool. • Developing digital strategy and communicating digital progress to all levels of the organisation.

    • Project Manager - New Product Development
      • Aug 2012 - Jul 2013

      Responsible for business development projects in the Microbiology space. This included designing and deploying a research strategy to investigate product concepts in the market. A task involving cross-functional collaboration with global sales and marketing colleagues, market research agencies and external customers and partners. Analysed market research data to generate comprehensive market research reports, with strategic product development recommendations presented to senior… Show more Responsible for business development projects in the Microbiology space. This included designing and deploying a research strategy to investigate product concepts in the market. A task involving cross-functional collaboration with global sales and marketing colleagues, market research agencies and external customers and partners. Analysed market research data to generate comprehensive market research reports, with strategic product development recommendations presented to senior management. One of which was taken forward to development and has subsequently been launched.

    • Strategic Marketing Intern (6 month secondment)
      • Feb 2012 - Jul 2012

      Responsible for designing and delivering market research to investigate and assess areas of strategic importance.

    • Development Scientist - Clinical Culture Media Development
      • Aug 2007 - Feb 2012

      Wow, you made it this far! Who said people don't scroll? A research and development position, responsible for developing novel diagnostic culture media for the detection of clinically significant, multi drug-resistant organisms. Key achievement: leading the development of a $10M revenue product; for the detection of MRSA.

Education

  • The Open University
    Professional Certificate in Management, Distinction
    2012 - 2013
  • The Open University
    Bachelor of Science (BSc) Hons, 2:1
    2008 - 2013
  • Queen Mary's College, Basingstoke
    A Levels: Biology, Chemistry, Maths
    2005 - 2007

Community

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