Business Specialist

• Apr 2022 - Present

Guest Advocate

• May 2020 - Present

➤ Attracting and retaining customers by answering product or service questions, addressing issues, and delivering solutions. ➤ Handling more than 120 customer interactions per day and providing exceptional customer service by fulfilling needs. ➤ Ensuring a world-class customer experience by maintaining a positive attitude while working as part of a team. ➤ Handling customer exchanges and refunds, processing payments using cash registers, and stocking/down stocking areas. ➤ Attracting and retaining customers by answering product or service questions, addressing issues, and delivering solutions. ➤ Handling more than 120 customer interactions per day and providing exceptional customer service by fulfilling needs. ➤ Ensuring a world-class customer experience by maintaining a positive attitude while working as part of a team. ➤ Handling customer exchanges and refunds, processing payments using cash registers, and stocking/down stocking areas.

Project Coordinator

• Apr 2011 - Sep 2022

➤ Providing fiscal oversight of funding sources including grants, sponsorships, registration fees, and residual funds. ➤ Monitoring expenditures within budget constraints while ensuring compliance with associated business processes. ➤ Continuously managing the recruitment, screening, and onboarding of student, staff, and co-adjunct appointments. ➤ Preparing and posting job announcements, ensuring on-boarding compliance, overseeing payroll, and providing training. ➤ Coordinating and processing all travel and business expenses for 70 faculty/staff/students and visiting scholars. ➤ Independently planning over 150 conferences, lectures, and project-related focus groups and in-person/virtual trainings. ➤ Managing registrations, overseeing venue/facility set-up, and coordinating/directing vendors and staff on-site. ➤ Leading and creating a service culture that prioritizes the guest experience while training to deliver service standards. ➤ Demonstrating a commitment to diversity, equity, and inclusion through modeling behaviors and managing bias. ➤ Leveraging customer insights and feedback to drive the business and recognizing exemplary customer-service behaviors. ➤ Leading an open-door culture where team members feel heard, problems are addressed, and issues are quickly resolved. ➤ Handling communications functions at event planning meetings and in external/internal written correspondence. ➤ Initiating and overseeing event promotion and marketing including traditional, website, and other electronic media. ➤ Serving as point person for all pre- and post-event feedback surveys and communicating team work expectations. ➤ Maintaining and supporting vendor relations, preparing invoicing and payments, and ensuring timely collections. ➤ Reviewing strengths/weaknesses of event preparation and delivery for the purpose of developing best practices. ➤ Managing day-to-day scheduling and field activities for 50+ student surveyors and providing ongoing field support. Show less

Previous Work History

• 1994 - 2011

➤ Secretarial Assistant, Seasonal Position – Mathematics Department, Piscataway, NJ – 08/2010 to 04/2011 ➤ Office Assistant – Maureen E. Vella Esq., Metuchen, NJ – 09/2008 to 08/2010 ➤ Owner – Camillo's Restaurant, Sayreville, NJ – 09/1994 to 2008 ➤ Secretarial Assistant, Seasonal Position – Mathematics Department, Piscataway, NJ – 08/2010 to 04/2011 ➤ Office Assistant – Maureen E. Vella Esq., Metuchen, NJ – 09/2008 to 08/2010 ➤ Owner – Camillo's Restaurant, Sayreville, NJ – 09/1994 to 2008