Stephanie Clendenin
Director, Graduate Student Services & Online Learning at Boston University Wheelock College of Education & Human Development- Claim this Profile
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Bio
Experience
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Boston University Wheelock College of Education & Human Development
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United States
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Higher Education
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1 - 100 Employee
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Director, Graduate Student Services & Online Learning
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Sep 2021 - Present
✅ CASE MANAGEMENT, PLANNING, & ASSESSMENTI coach students with personal and academic concerns including course mapping, rehabilitation from probation, graduation, career planning, and license acquisitions. ➤ Sped up case resolution➤ Refined experience of students and personnel on enrollment, support, and scheduling➤ Ensured regulatory compliance of case processes✅ CRISIS MANAGEMENT & PREVENTIONI manage cases of students-in-crisis (SIC) and emergencies – processing reports to organize response, training community on dealing with SICs, and implementing prevention measures.➤ Improved accessibility of resources needed by SICs➤ Increased fluency of SIC resources to increase student self-efficacy and peer advocacy➤ Helped coach faculty and staff on SIC support ✅ MANAGEMENT & LEADERSHIPI direct a 3-member team, providing close guidance to ensure quality services. I have held the following elected roles for the college Staff Assembly: Equity, Diversity, & Inclusion Co-Chair, Secretary, Chair➤ Advocated professional development programs for college staff on the Dean’s Council meetings➤ Founded the College Staff Assembly food pantry program, later adopted university-wide✅ COLLEGE, UNIVERSITY, & COMMUNITY PARTNERSHIPSI consolidate efforts of internal offices and formed partnerships with external academic partners.➤ Influenced leaders on key policies that improved scheduling system, reduced dropped classes, and increased student satisfaction➤ Partnered with Office of Distance Education in onboarding students classes three times per year ➤ Developed onboarding materials for new online instructors and facilitators✅ PRESENTATIONS & COMMITTEE WORKI deliver orientation presentations to students, faculty, and staff. I also serve within committees, programs, and projects.➤ Drove 700% increase in attendance on the online and campus orientation✅ TITLE IX EXPERIENCE➤ Fluent in duties and responsibilities of a mandatory reporter
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Associate Director, Student Services
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Oct 2019 - Sep 2021
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Grade EDGE Seminar Instructor
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Sep 2019 - Dec 2019
I secured seed funding to pilot an online seminar focused on supporting first-semester Black and Latinx graduate students. I led the creation of curricula, syllabus, and lessons; and engaged with community partners to enrich program experience and inform future iterations.✅ NOTABLE ACCOMPLISHMENT➤ Participant retention increased by 350%
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Online & Special Cohorts Student Services
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Jun 2017 - Oct 2019
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Boston University
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United States
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Higher Education
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700 & Above Employee
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First-Year Experience Seminar (FY101) Instructor
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Sep 2018 - May 2022
I advise and supervise peer-mentoring undergraduates in conducting FY101 seminars to first-year undergraduate students, customize program curricula to meet specific needs based on participants’ fields of study, and evaluate learning and engagement to guide improvements to lessons and strategies. I advise and supervise peer-mentoring undergraduates in conducting FY101 seminars to first-year undergraduate students, customize program curricula to meet specific needs based on participants’ fields of study, and evaluate learning and engagement to guide improvements to lessons and strategies.
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Boston University School of Social Work
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United States
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Higher Education
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1 - 100 Employee
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Student Services Coordinator
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Mar 2015 - Jun 2017
I processed internal affairs, analyzed staff-student dynamics, and carried out key programs for improving internal conditions. I evaluated faculty and student needs and explored solutions upon gaps discovery, coordinated student and faculty support networks, and oversaw projects calendaring and communications to ensure timely completion and conducted follow-ups to compel action and acquire vital data.✅ NOTABLE ACCOMPLISHMENTS✓ I was handpicked to join an interdepartmental committee for overhauling Boston University’s website.✓ I sparked efforts to transition to a single database for maintaining and organizing student records.
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Education
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Boston University
Master of Education - MEd, Educational Leadership and Administration, General -
Princeton University
Bachelor of Arts - BA, Art History, Criticism and Conservation