Real Estate Operations Manager

• May 2023 - Present

Operations Manager

• Sep 2022 - Mar 2023

Dubizzle, Lebanon is the #1 marketplace for selling and buying online in Lebanon ● Part of product task force at Dubizzle Lebanon, collaborating with cross-functional teams to identify product improvements and opportunities for growth● Participated in OLX Arabia application migration to OLX Lebanon, ensuring smooth transition and minimal disruption to business operations● Developed a comprehensive list of specifications and served as the Project Manager for JARVIS, an in-house CRM system designed to monitor sales operations and manage client accounts● Formulated a collection of specifications and served as the Project Manager for CARFORCE, an internal auction CRM system, to manage vehicle transaction data and facilitate real-time auctions● Drove and managed big operational changes and built operational playbook for 3 streams: Classified, Cars transactions and Property transactions ● Supervised strategic activities and contributed to commercial offering● Implement a progressive disciplinary process that includes a performance improvement plan to address and correct substandard job performance● Led team to achieve high standards, created pleasant working environment, and won "Team of the Year" award in 2022 Show less

Sales Operations Team lead

• Mar 2021 - Sep 2022

● Coordinate daily activities of the operations team● Acting Operations manager: Provide leadership and direction to team members, ensuring that all activities are carried out in accordance with company policies and procedures● Monitor and evaluate team members' work to identify areas for improvement and provide feedback and coaching as needed● Implement a progressive disciplinary process that includes a performance improvement plan to address and correct substandard job performance● Develop and implement strategies for tracking and monitoring KPIs for the team● Conduct quarterly performance assessment to identify areas of improvement for the team ● Identify and implement process improvements to increase efficiency, including CRM implementation to reduce costs● Manage team performance, including setting goals and providing feedback● Collaborate with other departments to ensure successful project delivery through effective communication and relationship-building Show less

Sales Operations Specialist

• Mar 2018 - Mar 2021

● Provide internal sales support to achieve assigned sales quotas and goals● Provide instruction to external call center personnel on the proper techniques for answering calls, resolving complaints, and conducting quality control measures● Lead a team, recruit and educate fresh staff, furnish on-the-job guidance and evaluate their performance● Manage existing client accounts and identify areas for improvement● Monitor client health and quality metrics to ensure efficient use of service● Collaborate with different departments and coordinate events, while keeping up to date with market insights● Handling B2C client’s special requests Show less

Operations Manager

• Apr 2017 - Mar 2018

Blink My Car, a tech startup, is innovating in the car care market by conveniently connecting car owners with reliable service providers ● Dispatch and monitor bookings, handle payments and maintain quality control ● Build and maintain relationships with specialists and partner companies ● Recruit, train and retain staff, grow BMC's network of suppliers ● Handle customer support, draw a service scheme and handle admin tasks and accounting tasks Blink My Car, a tech startup, is innovating in the car care market by conveniently connecting car owners with reliable service providers ● Dispatch and monitor bookings, handle payments and maintain quality control ● Build and maintain relationships with specialists and partner companies ● Recruit, train and retain staff, grow BMC's network of suppliers ● Handle customer support, draw a service scheme and handle admin tasks and accounting tasks

Operations Officer

• Nov 2015 - Apr 2017

Rentokil Boecker® presents specialized germ control solutions to eliminate harmful germs, viruses and bacteria, while safeguarding your health and property. ● Scheduled appointments and arranged dispatch for teams ● Communicated with clients and handled call backs, performed courtesy calls, and advised on pest control treatments ● Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule ● Generate and submit the assigned reports to concerned management Show less

Customer Service Representative

• Jul 2012 - Jun 2014

Alfa is the brand name owned by Mobile Interim Company 1 SAL which is managing the first Lebanese mobile network. ● Resolving customer issues promptly and effectively ● Building and maintaining strong customer relationships by handling complaints with empathy, patience, and professionalism, and following up with customers after resolving their issues ● Addressing billing inquiries and helping customers resolve any billing discrepancies Alfa is the brand name owned by Mobile Interim Company 1 SAL which is managing the first Lebanese mobile network. ● Resolving customer issues promptly and effectively ● Building and maintaining strong customer relationships by handling complaints with empathy, patience, and professionalism, and following up with customers after resolving their issues ● Addressing billing inquiries and helping customers resolve any billing discrepancies