Experience

Exponent

• United States
• Business Consulting and Services
• 700 & Above Employee

• Human Resources Coordinator

  • Oct 2023 - Present



Security Industry Specialists

• United States
• Security and Investigations
• 700 & Above Employee

• Training Coordinator Supervisor; Stationed at Apple

  • Dec 2022 - Mar 2023

  •Coordinated bi-weekly meetings to strategize safety and security measures with management;•Developed and implemented an efficient system to create, organize, and maintain 50+ employee records;•Analyzed and revised current policies, incorporating necessary updates to align with the requirements; •Acted as a liaison between Security Industry Specialists, Inc, and client management; Course Outline Of Instruction Project•Created 2-week training facilitation outline for new hire orientations;•Collaborated with leadership by managing internal communications, reviewing modifications to create final approval course outlines. Show less

• Administrative Assistant; Stationed at Meta

  • Jun 2021 - Dec 2022

  •Facilitated training for 40+ new hires, proactively ensuring their credentials were updated before their arrival onsite, and effectively contributing to a seamless onboarding process;•Documented and reported on findings of audits of Global Security Operations Center personnel and recommended actions to improve the quality of the program by 50%;•Conducted monthly audits of 40+ personnel to ensure CPR certificates were in compliance with the client and company policies;•Analyzed data metrics to identify training deficiencies and modernize content to improve customer service ratings by 10% utilizing Kahoot!;Leadership: New Hire Onboarding•Led and collaborated with leadership to keep updates of procedures aligned with Operational processes;•Acted as a first point of contact for new employees during their onboarding process, addressing any inquiries and providing relevant information;•Partnered with cross-functional teams to develop and implement onboarding training modules and improve onboarding and integrate efficiency from 4 to 2 weeks;Annual Training Plan Project •Project managed annual training plan, coordinate team and tasks, consistently completing ahead of schedule;•Developed an annual training calendar to disseminate weekly instructor-led refresher training modules. Show less



Allied Universal

• United States
• Professional Services
• 700 & Above Employee

• Global Security Operations Analyst; Stationed at Meta

  • Feb 2021 - Jun 2021

  •Compiled documentation of day-to-day operations while creating an end of day report through Outlook;•Responded to 100+ active alarms, coordinating investigative personnel for all instances;•Managed high-volume 50+ inbound calls daily, providing superior customer service;•Logged data entry of visitors and contractors that would visit the facility to maintain an organized track board for every individual entering and exiting.

• Receptionist

  • Jan 2020 - Feb 2021

  •Answered 50+ phone calls and greeted over 100 guests weekly while accurately documented interaction details into visitor database;•Greeted guests while properly signing them in, notifying their main point of contact of their arrival and provided an escort if requested;•Provided proper badge access to new employees, existing personnel, contractors, and visitors who required building access.