Experience

Numiad

• France
• IT System Design Services
• 1 - 100 Employee

• Intership : Digital project manager officer

  • Feb 2023 - Present

  https://numiad.fr/ Create wireframes Brief technical teams (in collaboration with the CEO) Manage client Relationship and budgets Contribute to customer retention and acquisition Monitor the market, competitors, benchmarking practices and digital presence Manage and monitoring maintenance and development of client websites/Apps Participate in calls for bids with recommendations Write functional specifications. https://numiad.fr/ Create wireframes Brief technical teams (in collaboration with the CEO) Manage client Relationship and budgets Contribute to customer retention and acquisition Monitor the market, competitors, benchmarking practices and digital presence Manage and monitoring maintenance and development of client websites/Apps Participate in calls for bids with recommendations Write functional specifications.



Digital Campus

• France
• Higher Education
• 1 - 100 Employee

• Student projects

  • Oct 2022 - Present

  https://www.digital-campus.fr/ Project Management - Case Study Topic: Creation and development of a scalable website to promote an entity called Cargo Wings: Sailing freight transport Provided a strategic recommendation. Analyzed of the existing ecosystem or context. Defined the target audience and risk analysis. Recommended technical solution, editorial and communication strategy. List of key functionalities (functional scope), website tree structure. Budget summary and detailed quote. Deployed a Digital Strategy - Case Study Topic: https://www.expertam.net/ Benchmark Study and Assessment. SEO Audit with tools : Screaming Frog, keywords, Google Search Console, Google Analytics. Keyword Strategy / Content Strategy Setting up Google Ads campaign and Landing Page Email Marketing Strategy Dashboard with Data Studio Show less



The Chess Hotel 4* - Paris - Compagnie Hôtelière de Bagatelle

• Paris Area, France

• Front Desk Receptionist

  • Jul 2019 - Oct 2022

  • Work with Hotel software TOPSYS / MEWS (Property Management System). • Applying and complying with Check-in/Check-out procedures, in providing quality service with warm welcome, kindness and availability. • Providing information and assistance to all guests and visitors. • Processing and communicating about priorities and important information to appropriate departments such as housekeeping and others. • Processing new reservations, modifications and cancellations in accordance with the rules of the Hotel. • Checking arrivals and assigning rooms. • Processing all payments in accordance with the rate-quoting rules of the Hotel. • Responding to all emails and messages. • Managing of conflicts in a friendly, efficient and courteous manner. Show less



The Big Bus Company, Sightseeing tour

• London, Royaume-Uni

• Customer Service Representative

  • Jan 2017 - Apr 2019

  Duties: • Welcomed and informed visitors • Sold Sightseeing tour and attractions tickets • Customer Satisfaction • Ensured the safety of customers during hop on & off • Achieved and exceeded daily sales targets in accordance to business Achievements : Expanded additional sales by 20% through innovative selling techniques Duties: • Welcomed and informed visitors • Sold Sightseeing tour and attractions tickets • Customer Satisfaction • Ensured the safety of customers during hop on & off • Achieved and exceeded daily sales targets in accordance to business Achievements : Expanded additional sales by 20% through innovative selling techniques



Momentum Services Ltd. - EUROSTAR – London, UK

• London

• Stewart – Crew on board

  • Apr 2016 - Nov 2016

  • Delivered an unforgettable travel experience to Eurostar first-class guests. • Prepared all trays and trolleys required by the first class service. • Respected all procedures related to the safety and service on board trains. • Offered a first-class dining experience. • Improved the knowledge and recognition of VIP customers and Frequent Travelers. • Managed of conflicts and customer complaints (Implementation of corrective and preventive actions). • Provided feedback on products and services. Show less



The Big Bus Company, Sightseeing tour - London, UK

• Customer Service Representative

  • Nov 2011 - Apr 2016

  • Welcomed and informed visitors.• Sold sightseeing tours and attraction tickets.• Customer satisfaction.• Ensured the safety of customers during hop on & off.• Achieved and exceeded daily sales targets in accordance to business.Achievements : Expanded additional sales by 20% through innovative selling techniques.

• Customer Service Representative

  • Nov 2011 - Sep 2014

  • Greeted and welcomed visitors.• Sold sightseeing tours and attraction tickets.• Customer satisfaction.• Ensured the safety of customers during hop on & off.• Achieved and exceeded daily targets in accordance to business.Achievements : Expanded additional sales by 20% through innovative selling techniques.



For different Companies, Paris France

• Paris Area, France

• Salesman Business to Business over the phone

  • Sep 2003 - Sep 2011

  • Made outgoing calls to prospective clients and followed up on existing accounts. • Informed prospective clients about new products or services. • Concluded sale contracts. • Researched sources to develop new business connections (ex: Sponsorships). Products/Services and Customer base • Website second hand cars for car dealers • Diet meals package for Slimming centres, Beauty salons • Dental products for Dentists Achievements: Maintained productive working relationship with customers (100 calls per day to generate turnover). Show less