Revenue Operations Associate

• Aug 2021 - Present

Revenue Operations: - Set up and administered CRM (Zendesk Sell) for a client with a geographically dispersed, four-market sales team; migrated all active lead, pipeline, and customer data (67K records) from diverse sources into the CRM - Developed a unified revenue flow, sales process, and tech stack to replace multiple disparate analog sales processes - Developed a lead generation and enrichment process for generate qualified leads for the sales team; generated 25K new leads and enriched 30K leads with email addresses and other actionable data - Trained staff on how to use CRM; provided ongoing support - Developed and launched multi-touch marketing campaigns and email campaigns in our client’s CRM - Set up workflows and automations for day-to-day business processes in the CRM; connected the client’s web forms to the CRM route inbound leads to the sales reps Business Operations: - Led the migration of a geographically dispersed, four-market operations team onto a single Field Service Management Platform and corresponding business processes - Created requirements for new operating system based on processes and practices synthesized for all markets; communicated them with the development team to ensure solutions developed met the needs of the operations team - Trained initial group of super-users on the new operating system Data Analytics: - Collected, queried, and analyzed sales, marketing, and customer data to inform C-suite decision makers and recommend courses of action for marketing, sales, and customer success efforts - Performed cohort and segmentation analysis to identify differentiators that predict customer performance, build an ideal customer profile, and identify trends in MRR, revenue retention, logo retention, churn, and product-market fit - Calculated SaaS metrics including LTV/CAC and CAC Payback Period - Created dashboards and reports in Salesforce, HubSpot, and other client CRMs to measure client performance against key leading and lagging KPIs Show less

Member

• Jun 2023 - Present

RevGenius is a trusted space where curious revenue professionals are collaborating on the future of B2B GTM RevGenius is a trusted space where curious revenue professionals are collaborating on the future of B2B GTM

Member

• Nov 2022 - Present

Member - Analyst Program

• Aug 2021 - Present

- Completed the Sales School, a four month in-depth training course designed to teach the fundamental elements of running an effective sales cycle from prospecting to close - Completed the Sales School, a four month in-depth training course designed to teach the fundamental elements of running an effective sales cycle from prospecting to close

Fellow

• Mar 2021 - Mar 2023

Training Camp (July 2021) - Worked with a team of six fellows to create a website, logo, and social media plan for a small business partner - Completed a product design challenge; worked with a team of six to design a tool to promote casual connections and office small talk among remote workers - Completed a business pitch challenge; worked with a team of fellows to create a business idea, product, go-to-market plan, financial projections, and pitch deck which I along with another fellow presented to a panel of judges composed of experienced entrepreneurs - Attended over 200 hours of sessions of virtual coursework on topics including startup operations, raising funding, product design cycle, sales, entrepreneurship, marketing/SEO, and more Show less

Data Engineering Intern

• Jan 2020 - Aug 2020

• Developed a VBA tool to automatically pull all comments and tracked changes made at each iteration of clearance to a CMS congressional report along with relevant identifiers to save 100+ labor hours required to perform the task manually • Programmed, edited, troubleshot, and tested a Qualtrics survey distributed to all 1700+ LMI staff to pilot a client offering that analyzed staff satisfaction along six dimensions: Commitment, Culture, Capacity, Capability, Co-Creation, and Communication • Drafted a Standard Operating Procedure (SOP) currently used by Center of Medicare/Medicaid Services (CMS) and its contractors for responding to public and internal comments to proposed and finalized rules relevant to Accountable Care Organizations (ACO’s) in the Medicare Shared Savings Program (MSSP) • Developed a web-based tool with HTML and JavaScript to help defense contractors calculate the cost of implementing a Parts Management Process (PMP) for weapons systems and defense contracts • Compiled, visualized, and analyzed visitor data on several client SharePoint sites to analyze trends in interest • Built, troubleshot, and populated web pages fo a client’s website in SharePoint; ensured that all related documents and links in the SharePoint sites are accessible, relevant, and up to date; re-organized and updated site pages for the client when necessary • Researched and compiled a detailed timeline of the COVID-19 outbreak and previous pandemics for a client report to the Department of State that forecasted COVID-19’s impact on passport demand, to inform passport production for the year Show less

PPIA Heinz College Public Service Weekend 2020

• Jul 2020 - Jul 2020

Intern

• Sep 2019 - Dec 2019

- Helped elect the first Haitian American city councilwoman in Everett Massachusetts as the top vote getter citywide through targeted outreach to low-propensity voters - Set up text and call campaigns for a US Senate campaign, several local electoral campaigns, and several state legislative campaigns - Provided assistance at campaign events - Helped elect the first Haitian American city councilwoman in Everett Massachusetts as the top vote getter citywide through targeted outreach to low-propensity voters - Set up text and call campaigns for a US Senate campaign, several local electoral campaigns, and several state legislative campaigns - Provided assistance at campaign events

Political Consulting Co-Op

• Jan 2019 - Jun 2019

• Performed data analytics, operational support, and content creation to successfully elect ten municipal candidates and pass two pieces of legislation by engaging and organizing potential supporters through calling, canvassing, and social media • Researched and analyzed prior electoral data to forecast voter turnout and the number of voters candidates needed to contact to win their elections, tracked and updated candidates on their progress towards voter contact goals • Identified potential supporters for candidates and created databases for voter outreach through phone calling and door knocking • Performed background research on major donors to targeted legislators and politicians to identify potential influencers on behalf of client legislative efforts; created and updated databases that tracked elected officials in target regions/districts • Drafted social media content, voter contacts scripts, blast emails, memes, letters, and a petition for campaign outreach to voters • Designed graphics for campaign logos, name tags, posters, and social media posts in Canva, a graphic design software • Prepared packets with informational materials for delegates at each of the 363 ward and town caucuses to build support for the client (an incumbent Senator) before the State Convention • Processed and reviewed over 90 resumes to help hire a client's campaign manager Show less

Civil Engineering Coop

• Jan 2018 - Jun 2018

• Designed a separated sewer system for stormwater drainage for neighborhood of East Boston neighborhood in StormCAD • Performed quantity estimates to determine the material requirements for the capital improvement projects • Reviewed plans submitted by utility companies to ensure their construction plans did not impact water and sewer infrastructure • Designed a separated sewer system for stormwater drainage for neighborhood of East Boston neighborhood in StormCAD • Performed quantity estimates to determine the material requirements for the capital improvement projects • Reviewed plans submitted by utility companies to ensure their construction plans did not impact water and sewer infrastructure

Orientation Leader

• May 2017 - Sep 2017

-Welcome newly admitted students and their families to the university -Led groups of students through orientation sessions -Led activities, facilitate ice-breakers to help students foster new friendships, Educated parents and incoming students and parents on how to navigate the college experience at Northeastern. -Welcome newly admitted students and their families to the university -Led groups of students through orientation sessions -Led activities, facilitate ice-breakers to help students foster new friendships, Educated parents and incoming students and parents on how to navigate the college experience at Northeastern.

Overpeck Kayak Center Employee

• Apr 2016 - Aug 2016

-Debriefed paddlers on safe practices on the water -Provided basic instructions on how to safely utilize their rented kayaks and canoes. -Carried, launched, and docked kayaks and canoes for boaters of all ages, backgrounds, and experience levels. -Handled monetary transactions -Translated for Spanish speaking customers. -Educated paddlers about the environmental initiatives of the Hackensack Riverkeepers, including their conservation efforts and their efforts to restore and preserve the Hackensack river watershed. Show less