Stephan Crum

Service Desk Team Lead at Falls of Neuse Management LLC
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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5.0

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Chris Touchberry 🚀😎🖥️

I met Stephan in high school, and recently built him a custom gaming computer he asked me about. Stephan was one of my first clients, which I am very appreciative of. Since then, he has remained a great advisor and friend, providing me with insightful feedback when requested. I am very thankful to have Stephan as a client and friend.

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Credentials

  • CompTIA A+ ce Certification
    CompTIA
    Mar, 2021
    - Nov, 2024
  • DCI Certified Terminal Operator
    NC State Bureau of Investigation
    Oct, 2020
    - Nov, 2024

Experience

  • Falls of Neuse Management LLC
    • United States
    • Wholesale
    • 1 - 100 Employee
    • Service Desk Team Lead
      • Feb 2023 - Present

    • IT Help Desk Technician
      • Nov 2021 - Feb 2023

  • North Carolina State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Emergency Communications Officer
      • Aug 2016 - Oct 2021

  • RITE AID
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Feb 2015 - Aug 2016

      Direct day to day operations to ensure compliance and profitability of a store. Lead and train associates to maintain and support company values. Execute excellent customer service and provide a safe and friendly atmosphere to shop in.

    • Asset Protection Agent
      • Apr 2013 - Aug 2016

      I detect, deter and displace external theft, as well as, identify and help investigate internal theft.

    • Assistant Manager
      • Jul 2012 - Apr 2013

      I worked with a Store Manager to oversee and direct day to day operations. I was responsible for team direction, driving of sales, cash management, store maintenance, customer service and complaint resolution.

    • Shift Supervisor
      • Oct 2011 - Jul 2012

      I worked with a Store Manager to oversee day to day operations ensuring a smoothly running shift. I was responsible for shift direction, cash management, driving of sales, store maintenance, customer service and complaint resolution.

Education

  • Wake Technical Community College
    Associate of Arts - AA
    2016 - 2018

Community

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