Stephan Lackhan
Analyst at Reprise Digital- Claim this Profile
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Topline Score
Bio
Credentials
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COOP Certificate of Completion
COOPJul, 2021- Nov, 2024 -
Tableau Desktop Specialist
Tableau SoftwareJul, 2021- Nov, 2024 -
Advanced Google Analytics
GoogleJun, 2021- Nov, 2024 -
Google Analytics for Beginners
GoogleMay, 2021- Nov, 2024 -
Campaign manager 360 Certification Exam
SkillshopDec, 2022- Nov, 2024 -
Mobile Experience Certification Exam
SkillshopNov, 2022- Nov, 2024 -
Mobile Experience Certification Exam
GoogleNov, 2022- Nov, 2024 -
Google Analytics Individual Qualification
GoogleJul, 2022- Nov, 2024
Experience
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Reprise Digital
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United States
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Advertising Services
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700 & Above Employee
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Analyst
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Aug 2021 - Present
• Provide insights to clients through data analysis to better optimize their paid channel campaigns. • Create dashboards utilizing data within Google Analytics using Google Data Studio. • Communicate trends and measurement strategies to account teams to align on optimization plans • Working in tangent with multiple teams to align on objectives to improve campaign strategies and better optimize conversions. • Generate monthly reports for PPC pages and SharePoint repositories by assessing user engagement and providing insights to better optimize page layout and maximize conversions. • Perform ad-hoc duties to assist media teams by pulling specific metrics based on media channel needs • Create template reports which led to faster deliverable execution in each monthly reporting cycle. Show less
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COOP
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United States
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Non-profit Organizations
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400 - 500 Employee
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Data Analytics Apprentice
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Feb 2021 - Jul 2021
• Developed hard skills through data visualization and examination using data analytics software including Python, SQL, Tableau, Google Analytics, Salesforce, PowerBI, and Excel (Pivot Tables and Vlookup). • Strengthened soft skills through assignments geared towards refining interview, cover letter, resume, and email etiquette skills. • Analyzing data sets, presenting data visualizations, and making conclusions on projects throughout the semester through the use of Powerpoint, Tableau, and Excel. Show less
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H&R Block
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United States
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Retail
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700 & Above Employee
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Customer Service Professional
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Jan 2020 - Apr 2020
• Scheduled over 15 clients a day to ensure timely tax preparation by tax professionals increasing referrals by 5%. • Greeted customers to provide exceptional service during the wait times to drive positive feedback. • Provided clients with IRS support which drove client retention and revenue up by 5%. • Scheduled over 15 clients a day to ensure timely tax preparation by tax professionals increasing referrals by 5%. • Greeted customers to provide exceptional service during the wait times to drive positive feedback. • Provided clients with IRS support which drove client retention and revenue up by 5%.
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Hallmark Aviation
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United States
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Airlines and Aviation
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300 - 400 Employee
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Customer Service Agent
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Sep 2019 - Mar 2020
• Assisted passengers with check-ins, solved travel related issues to make client journeys trouble free. • Verified customer identification and documents to efficiently board passengers for on time departures. • Worked in front counters to ensure smaller wait times for the passengers resulting in highest customer satisfaction ratings • Assisted passengers with check-ins, solved travel related issues to make client journeys trouble free. • Verified customer identification and documents to efficiently board passengers for on time departures. • Worked in front counters to ensure smaller wait times for the passengers resulting in highest customer satisfaction ratings
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StreetWise Partners
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United States
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Non-profit Organizations
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1 - 100 Employee
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Mentee
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Mar 2019 - Jun 2019
• Streetwise Partners Development Program: Participated as a mentee in a 13-week program to develop professional skills including: resume building, enhancing cover letters, developing networking skills, and improving public speaking ability. • Streetwise Partners Development Program: Participated as a mentee in a 13-week program to develop professional skills including: resume building, enhancing cover letters, developing networking skills, and improving public speaking ability.
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Boost Mobile
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Telecommunications
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700 & Above Employee
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Sales Representative
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Mar 2017 - Mar 2019
- Exceeded sales target by 10-15% on a monthly basis by utilizing sales techniques including using social media to bring product awareness and promoting limited time sales resulting in a $2k+ revenue increase - Administered customer care by listening to customer concerns and making recommendations leading to customer satisfaction and increased client referral which in-turn lead to aforementioned revenue increase and sales productivity - Attended conferences on a monthly basis to maintain up-to-date knowledge on products which would be included within the stores existing inventory Show less
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All Stars Project, Inc.
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United States
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Non-profit Organizations
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100 - 200 Employee
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Data Management Assistant
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Oct 2016 - Feb 2017
- Managed and created records of 100+ students in company specific database which kept track of student attendance within company events, activities, and programs - Partnered with program organizers to arrange six different extracurricular events, and activities as part of the program curriculum through tracking student participation within company database and by aiding in the events hosting - Managed and created records of 100+ students in company specific database which kept track of student attendance within company events, activities, and programs - Partnered with program organizers to arrange six different extracurricular events, and activities as part of the program curriculum through tracking student participation within company database and by aiding in the events hosting
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Westside Cultural Center
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United States
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Higher Education
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Management Funding Assistant
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Jan 2012 - Feb 2012
- Managed company information on sponsors’ domain to ensure requirements were met for necessary funding needed for company events - Corresponded with sponsors through email to follow-up with sponsoring organization to confirm funding eligibility - Aided in the coordination of events by setting up materials necessary for its hosting once funding of $5k was obtained and managed for event setup - Managed company information on sponsors’ domain to ensure requirements were met for necessary funding needed for company events - Corresponded with sponsors through email to follow-up with sponsoring organization to confirm funding eligibility - Aided in the coordination of events by setting up materials necessary for its hosting once funding of $5k was obtained and managed for event setup
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Education
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2013 - 2016
Baruch College
Bachelor of Business Administration (B.B.A.), Finance & Investments -
2011 - 2013
LaGuardia Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies -
2021 -
COOP Apprentice
Data Analytics
Community
