Regional Recruiter

• Apr 2023 - Present

Recruiter & Engagement Leader

• Sep 2022 - Apr 2023

Senior Associate - Talent Acquisition Consultant for Tend

• Jul 2021 - Sep 2022

IQTalent Partners, Inc. provides full service, on-demand talent acquisition solutions, without commissions or long-term contracts. From sourcing to executive search, our innovative approach quickly enables us to fill the most challenging hiring needs. With 150 full-time consultants, we have the bandwidth to scale up to the largest hiring challenges by either augmenting an in-house team or by becoming our client's full-service recruiting department. We adapt to our partners'​ internal processes by creating customized teams to fit each client's unique situation. Unlike traditional search firms, we provide complete transparency and share all candidate information; our data belongs to our clients. The bottom line: our model is effective, resulting in faster solutions and a significantly reduced cost-per-hire versus traditional recruiting methods.Responsibilities: *Identifying, engaging, and advocating for candidates that meet the specific needs of our clients.*Conduct research on our, their industry, and specific technologies to become subject matter experts*Collaborate with team members to strategize research and outreach campaigns*Interact with clients to calibrate expectations and ensure we are meeting their needs*Leverage various tools to identify and engage great talent (LinkedIn, Entelo, ZoomInfo, GitHub, social media, etc.)*Conduct preliminary screens over the phone to ensure candidate fit and engagement and lead candidate through recruiting process Previous Clients Include: LiveRamp, Callisto Media, RidgelineAdditional:*Member of the IQTP Social Committee*Member of IQTP Inclusion*Member of the IQTP Book Club*Member of IQTParents*IQTP Buddy Show less

General Manager

• Mar 2020 - Jun 2021

Hoffmann Brothers Heating, Air Conditioning, Plumbing, Electrical & Appliance Repair is a full service company in St Louis, MO, and more recently, Nashville, TN. For more than 40 years, we’ve taken pride in providing comfort for both residential and commercial properties.• Coach on service system techniques and key performance indicators. Encourage employee engagement and a positive company culture. • Review regular financial statements to ensure company is generating revenue and remaining profitable. • Ensure customer satisfaction and maintain company reputation. • Establish and maintain relationships with local vendors and suppliers. • Provide leadership and support to service technicians and managers. Identify learning opportunities and fill those needs. • Recruiting, hiring, and onboarding core team members. Key Accomplishments:*Led team for first geographical expansion to Nashville*Helped Nashville location establish over $1M in sales revenue within first 6 months of operation*Helped Nashville location more than double in size in first six months*Implemented location specific protocols and policies Show less

Assistant Dispatch Manager

• Feb 2019 - Mar 2020

• Train, hire, and manage dispatch department. Ensure that dispatchers and customer liaisons follow company dispatching policies and procedure. • Receive and resolve customer concerns regarding scheduling and availability. • Schedule and hold monthly department meetings regarding team/company updates, policy changes, and continued learning opportunities• Provide feedback and coaching on dispatch department KPIs. • Provide support and service to customers through telephone, text, email, and face to face communication. • Help develop and implement call center scripts, policies, and call taking protocols.Key Accomplishments:*Spearheaded creation of dispatch department by implementing customer first initiatives *Assisted in creation of CXR training and resource book Show less

Assistant HVAC Service Manager

• Jun 2018 - Feb 2019

• Assist HVAC manager with developing KPI information and coaching HVAC service technicians on best customer service practices • Receive and resolve customer concerns regarding customer service issues• Schedule and co-lead bi-weekly team meetings to discuss policy/procedure updates, continued trainings, and team recognition • Provide feedback and coaching on department KPIs. • Implemented and lead onboarding coordination for HVAC Service Technician new hires• Help develop and implement call center scripts, policies, and call taking protocols that assisted in acquiring appropriate information for technicians on service calls Show less

Lead Coordinator

• Nov 2015 - Jun 2018

*Handle customer requests and follow ups. *Manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services.* Help implement office procedures & practices while coordinating operations between field staff & customers. *Data entry, invoicing, and provide support to Field Management*Assist with interview for incoming customer experience representatives and handle training

Lead Copywriter

• Aug 2015 - Nov 2015

Web Design and Company is a St Louis SEO company, which specializes in St Louis Web Design and Search Engine Optimization Services. Responsible for writing a number of pages on a monthly basis for ongoing clients and involved in other aspects of content services including writing and publishing blog posts and press releases, proofreading content provided by clients or another member of the team, writing effective short-form content for things like menu descriptions and social media posts, some data-entry placement of content, and other assignments as needed. Create and edit content for websites produced and managed by Web Design and Company. Manage social media for clients (Facebook, Twitter, Pinterest, Instagram, Google +, etc). • Create fresh content for new and existing client websites. Write about complex topics in a way that is easy to understand and enjoyable to read. • Communicate clearly and effectively with clients regarding their webpages and social media sites via phone, email, and face to face contact. • Create and edit blogs, press releases, and social media postings for clients' accounts. • Manage SEO data and analyze Google Webmaster Data reports and fix appropriate search errors. Follow requirements based on internal SEO rules, style guidelines per client, and any other provided guidance. • Work with web designers and coders to meet deadlines and create appropriate content. • Research and suggest keywords and campaign focus for client sites. Show less

Senior Certified Pharmacy Technician

• Apr 2008 - Aug 2015

Walgreens is a global leader in retail pharmacy. As America’s most loved pharmacy, health and beauty company, Walgreens purpose is to champion the health and wellbeing of every community in America. • Work with insurance and other third-party providers to initiate prior authorizations and process insurance claims. • Handle vendor incoming and return orders, maintain pharmacy inventory by checking stock, anticipating need, removing outdates, and placing orders. • Assists pharmacists by typing and filling prescriptions in a timely manner and perform refunds and exchanges. • Train and supervise other technicians, create staff schedules, delegate work tasks, and make sure co workers are up to date on protocol and compliance. • Act as a liaison between management and non-management staff members to ensure the highest level of customer service in all departments. • Cash handling and responsible for counting all register drawers at start and end of shift. • Communicate with all teams members in a clear and efficient manner to meet deadlines, set daily and weekly goals, and increase department sales. • Responsible for managing on-hand counts throughout store and ordering warehouse and seasonal items. Previous roles in organization: *Team Lead/Shift Manager *Head of Cosmetics *Store Associate Show less