Steph Metcalfe
Senior Manager, Special Projects at Kotn- Claim this Profile
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Bio
Kaejon Misuraca
I had the pleasure of working with Steph for two years at Looka. During the two years, anything I ever needed Steph was right there to help. She goes above and beyond to ensure employee happiness and is always trying to improve it. Steph is a very hard-working, detail-oriented and organized person, which made her exceptional to work with on projects. Steph was the heart of the company while she was there, and because of her, Looka had a crazy high retention rate. The amount of care she put into the company made everyone feel genuinely valued. She consistently anticipated employee needs and created a space for employees to feel safe and cared for. During her time at Looka, Steph coordinated and managed our office move, which included managing contractors, curating furniture, designing the office and ensuring every employee need was thought through while juggling her full-time and other projects. After watching Steph crush this project, I realized Steph was a superhero employee. I am grateful I got to work with such an incredibly passionate and caring person. Any team would be lucky to have someone who truly cares like Steph.
Rares Crisan
Before working with Steph I didn't appreciate the the value that dedicated people management could have on a business. It's often difficult to quantify the capital return on a single individuals contributions to employee retention and happiness. However, it is not difficult when that individuals impact is so immensely obvious that you're pretty confident that even when times are hard, people won't leave because of that individual. That's how large Steph's impact is to an organization. Capital loss from employee turnover is a huge efficiency problem... for companies that don't have Steph.
Kaejon Misuraca
I had the pleasure of working with Steph for two years at Looka. During the two years, anything I ever needed Steph was right there to help. She goes above and beyond to ensure employee happiness and is always trying to improve it. Steph is a very hard-working, detail-oriented and organized person, which made her exceptional to work with on projects. Steph was the heart of the company while she was there, and because of her, Looka had a crazy high retention rate. The amount of care she put into the company made everyone feel genuinely valued. She consistently anticipated employee needs and created a space for employees to feel safe and cared for. During her time at Looka, Steph coordinated and managed our office move, which included managing contractors, curating furniture, designing the office and ensuring every employee need was thought through while juggling her full-time and other projects. After watching Steph crush this project, I realized Steph was a superhero employee. I am grateful I got to work with such an incredibly passionate and caring person. Any team would be lucky to have someone who truly cares like Steph.
Rares Crisan
Before working with Steph I didn't appreciate the the value that dedicated people management could have on a business. It's often difficult to quantify the capital return on a single individuals contributions to employee retention and happiness. However, it is not difficult when that individuals impact is so immensely obvious that you're pretty confident that even when times are hard, people won't leave because of that individual. That's how large Steph's impact is to an organization. Capital loss from employee turnover is a huge efficiency problem... for companies that don't have Steph.
Kaejon Misuraca
I had the pleasure of working with Steph for two years at Looka. During the two years, anything I ever needed Steph was right there to help. She goes above and beyond to ensure employee happiness and is always trying to improve it. Steph is a very hard-working, detail-oriented and organized person, which made her exceptional to work with on projects. Steph was the heart of the company while she was there, and because of her, Looka had a crazy high retention rate. The amount of care she put into the company made everyone feel genuinely valued. She consistently anticipated employee needs and created a space for employees to feel safe and cared for. During her time at Looka, Steph coordinated and managed our office move, which included managing contractors, curating furniture, designing the office and ensuring every employee need was thought through while juggling her full-time and other projects. After watching Steph crush this project, I realized Steph was a superhero employee. I am grateful I got to work with such an incredibly passionate and caring person. Any team would be lucky to have someone who truly cares like Steph.
Rares Crisan
Before working with Steph I didn't appreciate the the value that dedicated people management could have on a business. It's often difficult to quantify the capital return on a single individuals contributions to employee retention and happiness. However, it is not difficult when that individuals impact is so immensely obvious that you're pretty confident that even when times are hard, people won't leave because of that individual. That's how large Steph's impact is to an organization. Capital loss from employee turnover is a huge efficiency problem... for companies that don't have Steph.
Kaejon Misuraca
I had the pleasure of working with Steph for two years at Looka. During the two years, anything I ever needed Steph was right there to help. She goes above and beyond to ensure employee happiness and is always trying to improve it. Steph is a very hard-working, detail-oriented and organized person, which made her exceptional to work with on projects. Steph was the heart of the company while she was there, and because of her, Looka had a crazy high retention rate. The amount of care she put into the company made everyone feel genuinely valued. She consistently anticipated employee needs and created a space for employees to feel safe and cared for. During her time at Looka, Steph coordinated and managed our office move, which included managing contractors, curating furniture, designing the office and ensuring every employee need was thought through while juggling her full-time and other projects. After watching Steph crush this project, I realized Steph was a superhero employee. I am grateful I got to work with such an incredibly passionate and caring person. Any team would be lucky to have someone who truly cares like Steph.
Rares Crisan
Before working with Steph I didn't appreciate the the value that dedicated people management could have on a business. It's often difficult to quantify the capital return on a single individuals contributions to employee retention and happiness. However, it is not difficult when that individuals impact is so immensely obvious that you're pretty confident that even when times are hard, people won't leave because of that individual. That's how large Steph's impact is to an organization. Capital loss from employee turnover is a huge efficiency problem... for companies that don't have Steph.
Experience
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Kotn
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Canada
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Apparel & Fashion
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1 - 100 Employee
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Senior Manager, Special Projects
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Sep 2022 - Present
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Manager, Special Projects
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Jan 2022 - Sep 2022
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People Operations Manager
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Feb 2020 - Jan 2022
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Looka
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Canada
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Design Services
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1 - 100 Employee
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People Operations Manager
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Dec 2018 - Oct 2019
• Created a space in which employee’s could thrive and belong, with pulse check results consistently over 80%• Liaison between employees and the leadership team, specifically with respect to employee well-being• Built authentic connections with each team member, diagnosing issues, concerns and areas for improvement• Acted as a strategic business partner by owning the initiative to operationalize the way core values are communicated and how they relate to the company goals
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Office Manger
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Nov 2017 - Dec 2018
• Responsible for employee happiness and team culture• Set office budget, provided monthly reports and constantly optimizedthe financials for operations department• Systemized office supply management• Planned and executed all company events
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Baddies Toronto
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Canada
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Restaurants
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1 - 100 Employee
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Manager
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Sep 2016 - May 2017
• Responsible for overseeing cafe operations including scheduling, ordering and hiring • Developed and initiated new systems for more innovative and effective service • Established service recovery procedures to enhance and exceed customers experience • Encouraged Baddies culture and values to create a consistent quality experience • Responsible for overseeing cafe operations including scheduling, ordering and hiring • Developed and initiated new systems for more innovative and effective service • Established service recovery procedures to enhance and exceed customers experience • Encouraged Baddies culture and values to create a consistent quality experience
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Oliver & Bonacini Hospitality
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Canada
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Hospitality
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400 - 500 Employee
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Assistant Manager
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Nov 2015 - Jul 2016
• Accountable for day-of venue operations including staffing, ordering, hiring, inventory, and training • Produced an efficient team of staff, capable of executing a wide variety of weddings and high end functions • Created a flawless experience for all guests, by anticipating needs and coordinating a timely event • Accountable for day-of venue operations including staffing, ordering, hiring, inventory, and training • Produced an efficient team of staff, capable of executing a wide variety of weddings and high end functions • Created a flawless experience for all guests, by anticipating needs and coordinating a timely event
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Spencer's at the Waterfront
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Canada
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Hospitality
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1 - 100 Employee
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Junior Event Manager
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Sep 2014 - Oct 2015
- Ran the front of house operations team, managing staff, hosting guests and executing a smooth, timely event - Provided a stand-out experience to all guests by displaying meticulous attention to detail - Hosted the Bride and Groom at every wedding tending to their every need with 100% positive feedback - Trained 10 new staff how to work in a professional environment and provide emotional service to all guests - Ran the front of house operations team, managing staff, hosting guests and executing a smooth, timely event - Provided a stand-out experience to all guests by displaying meticulous attention to detail - Hosted the Bride and Groom at every wedding tending to their every need with 100% positive feedback - Trained 10 new staff how to work in a professional environment and provide emotional service to all guests
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Education
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2011 - 2014
Sheridan College
Advanced Diploma, Visual and Creative Arts
Community
