J.D. Candidate

• 2022 - Present

AmeriCorp V.I.S.T.A., Workforce Engagement Specialist

• Dec 2020 - Present

• Facilitate and manage the receipt, processing, auditing, and inventorying of a $400,000 donation in tangible products. • Co-author a federal grant provided by the Nevada State OSIT, culminating in a $135,000 award, equaling 20% of the total available funds for all applicants. • Author a sponsorship request for $50,000 from the Google Data Center leadership to create and maintain a robust pipeline of black candidates and diverse workforce in tech careers. • Develop a database by meeting and identifying 546 relevant contacts, employers, potential partners, and community organizations. • Construct a matrix, analyzing the requirements, responsibilities, and conditions of a 60-page grant Award Letter for a $6.9 million grant. • Implement community outreach initiatives for the 100% successful recruitment of a cybersecurity course of youth and young adults. • Secure a partnership with the Nevada Help Desk to teach accredited courses that will lead to meaningful employment in the tech industry: digital marketing, cybersecurity, and IT services. • Attend relevant conferences such as the My Brother’s Keeper Alliance Conference geared toward developing and implementing strategies for engaging young men of color in their education, community, and career. • Search and identify grants that are available, relevant, and applicable to departmental projects and initiatives. • Create and maintain long-term, usable and editable resources for future development. • Facilitate management and operations of a business incubation center to help entrepreneurs and business owners, especially minority business enterprises (MBEs) with overall growth through mentoring and related programs and services. Show less

Restaurant Manager

• Oct 2020 - Dec 2020

• Ensure current and incoming staff comply with company policies, health code regulations, and state-mandated COVID guidelines. • Train all new staff on company procedures, expectations, job responsibilities, and daily operations. • Maintain safety and food quality standards set by the CEO and owner. • Regularly conduct inventory checks on food, silverware, condiments, etc. • Act as head chef, as needed, by prepping, cooking, preparing, and plating food. • Act as host and cashier, as needed, by correctly placing orders and handling cash. • Based on demand, update menu items and suggest additional options for dietary limitations. • Handle and resolve customer complaints or dissatisfaction. • Develop and implement a brand-new loyalty program for recurrent customers. • Implement and open marketing promotions based on business need and demand. • Ensure the proper handling of foods out for delivery & maintain contact with partnerships such as UberEats, Postmates, GrubHub, and Doordash. Show less

Lead Sales Supervisor

• Dec 2019 - Aug 2020

• Analyze Agent-Inquiry logs to develop inferences based on data and report to the training Manager, resulting in the development of additional training resources• Support reservation and Member Services agents in their daily tasks and responsibilities through mentoring/coaching to optimize departmental operations and increase knowledge and performance• Assist in the development of a resource guide designed specifically for leads and management to ensure the accuracy of information and additional training resources• Anticipate guests’ needs and recommend appropriate solutions to maximize customer loyalty• Provide feedback to Customer Care Management in the development of staff in regards to accuracy, consistency, training, and overall departmental standards and policies• Maintain complete knowledge of, and compliance with, all departmental policies, service procedures, and standards to ensure consistent customer satisfaction• Provide guest resolution for all issues/concerns beyond the scope of authority designated to agents in an expedient and professional manner, exceeding expectations, and ensuring guest satisfaction• Promote a free exchange of ideas among employees to continuously improve guest service• Identify and reconcile system errors between ICE and Opera by transferring information and converting payment information into the appropriate software• Analyze feedback from system latency and errors to determine the best solution depending on wide-spread or limited effects• Gather data from callers, analyze and group related data points, and produce daily reports for the Direct of Operations and the VP of Operations• Identify and review rate and discount discrepancies for rooms and shows with the corresponding marketing department• Maintain strong communication with the Accounts Receivable and payment departments to assist in resolving identified discrepancies & technical errors• Maintain Payment Card Industry Standards Show less

Customer Care Coordinator

• Nov 2018 - Dec 2019

• Promote a positive & energetic image regarding the changing business practices related to M life• Mentor and train internal hiring candidates on general functions; give an accurate sense of the position’s responsibilities, functionality, & technical requirements• Train 30 new hires on the M life Rewards program• Investigate technical issues, reported by guests, with the MGM Resorts Intl. App’s features and report them to management• Provide guest experience that meets or exceeds applicable industry rating standards (Forbes, AAA, Zagat, etc.) in addition to meeting established Contact Center standards for service excellence (i.e. Quality, Not Ready, conversion, adherence, etc.)• Handle members in the most courteous and efficient manner while responding to member inquiries or concerns regarding the member experience• Anticipate members’ needs and/or engage member and recommend appropriate solutions to the interaction to maximize customer loyalty• Verify member account information and update as requested• Possess a working knowledge of Microsoft Office – Word, Excel, Outlook, & PowerPoint• Follow established communication standards as issued by management• Possess knowledge of relevant MGM Resorts departments• Coordinate the processing of Tax Information Statement Requests and the forwarding of win/loss statements with Branch Offices and authorized property representatives. • Assist myVEGAS players with all M life related inquiries• Book and /or modify rooms, entertainment & dining reservations located within MGM Resorts international properties (ICE, Archtics, and Opera)• Assist members with online navigation & troubleshooting through M life websites• Research and verify qualifying transactions for MGM Resorts International Partnership Program• Collaborate with property M life departments as well as M life Experience Managers regarding discrepancies with member accounts Show less

Program Director

• Feb 2018 - Aug 2018

• Develop entirely new program for UCLA students revolving around Respect and Service • Develop new, on-going partnership with UCLA and a renewal of traditions, a focus on responsibility and community volunteerism, and an increase in camper registration• Resolve a financial hardship by creating a long-term funding solution • Direct three separate sessions by running programs, purchasing materials, and transporting campers• Ensure all intended outcomes/goals were met • Act as liaison between UCLA Unicamp and the UCLA Assistant Chancellor of Student Life • Compile and submit grant report Show less

Director Of External Affairs

• Sep 2017 - Aug 2018

• Oversee recruitment of 400+ returning & new volunteers. • Increase retention by 5% from previous years, resulting in enhanced volunteer loyalty, teamwork, and knowledge retention.• Implement advertising strategies to achieve organizational objectives, resulting in a 7% growth in volunteers.• Establish a new partner, who provided 10,000 potential campers & volunteers and $20,000 in grants• Collaborate & build quality relationships with valued partners, who provide 75% of funding resources• Advance goals and initiatives to target under-served populations by serving 1,000+ youths• Develop tailored programming and organize the 2-day overnight pre-session training for 320 volunteers• Collaborate with The Village Nation to boost positive adult mentors for children of color; create a culturally inclusive environment to engage African-American youth to share their natural and learned abilities with their community• Engage foster youth with self-care, career-building, and leadership workshops, creating a lasting impact on youth transitioning from adolescence to adulthood• Collaborate with Project Grad LA to assist low-income, first-generation college students with the development of leadership & life skills• Engage and empower youth by developing unique engagement activities that focused on stress management, emotional health, teamwork, and self-confidence• Collaborate with the ACE Initiative to promote student achievement preparing youth to succeed in college, career, & life; create an environment that meets youths’ social/emotional development needs• Successfully develop a new program for UCLA Students revolving around Respect and Service• Research & identify new opportunities for volunteer initiatives and growth• Support the Student Chair with daily operational functions such as completing detailed progress reports and managing venue proposals • Host the annual Banquet to recognize 200+ for volunteer excellence Show less

UCLA Guest House Hotel Hospitality

• Aug 2015 - Aug 2018

• Check guests in & out of the facility with Opera PMS• Receive and manage reservations made in person or via telephone • Welcome guests upon their arrival and assign rooms• Register guests by collecting information as well as making note of special accommodations for future visits• Receive cash, sensitive credit card information, and full accounting unit (FAU) payments • Organize transport services for guests per request • Provide guests with information about the hotel amenities, such as breakfast times and business center services• Keep abreast of activities that may be of interest to guests • Provide guests with recommendations for dining, activities, beaches, libraries, etc. • Offer alternate hotels for guests within the UCLA group when no accommodations are available • Liaise with housekeeping staff to ensure rooms are clean, tidy and fully-furnished to accommodate guest needs• Confirm group reservations and arrange personalized services for VIP guests and event attendees• Post charges and issue guest receipts • Ensure guest safety by identifying all persons that enter the facility and locking doors in the evening• Secure guest belongings in a safety deposit box upon request • Monitor cash drawers and provide guests with change • Log lost & found items, identify owners, and return & ship items to guests when applicable• Assist international guests in using the washing and drying machines • Make secure wifi network codes, fix the printer, scan and fax documents for guests• Fill hot water containers and coffee canisters for guests' use, provide utensils, stock sugar and tea, and deliver towels and extra rollaway beds • Identify and report damages to the maintenance department• Receive certification in Payment Card Industry Data Security Standard (PCI DSS) • Train new employees in customer service, office equipment & software, and inventory office supplies• Uphold UCLA policies, practices, and procedures• Adhere to uniform standards Show less

Chan Fellows Buddy

• Jul 2017 - Dec 2017

• Offer encouragement/support to the 6 Chinese undergraduates from the Lingnan W.T. Chan Fellows Program who come to UCLA to learn through serving non-profit organizations, weekly workshops, and living with a Los Angeles family • Assist the students with enhancing their English language and social context, such as euphemisms, idioms, memes, and cultural references • Plan social events for the Chan Buddies to enjoy throughout their time in the United States • Engage Chan Fellows with their selected non-profit organizations by helping them understand certain laws governing 501(c)3s and the social issues they set out to ease • Read and edit Chan Fellow research papers in order to assist with any grammatical errors and ensure the information is conveyed effectively, clearly, and appropriately • Submerge them in U.S. culture by inviting Chan Fellows to my personal, family Thanksgiving Show less

Instructor

• Jun 2017 - Dec 2017

• Instruct conversation-based programs, “American Culture and Conversation Course,” to international students/professors to assist with their integration into UCLA and American culture more easily• Develop course syllabi/expectations, presentations, design in-class activities, assign homework, and establish an inviting classroom environment • Create progress reports for students to ensure intended goals are met, relating to: social interactions, appropriate greetings and conversation topics, and dining etiquette • Facilitate discussions between students to enhance English conversational skills • Possess a broad rang of knowledge of American society and UCLA student life to answer questions about current trends in language, slang, and euphemisms • Explain the effects of the U.S. cultural melting pot and its diversity on the population• Analyze the dichotomy between American culture and students’ origin countries • Coordinate class activities and dinners/social activities to engage in American traditions/customs while providing them with an opportunity to practice the topics learned in class• Utilize feedback from students to improve the course and engage them with topics they are intrigued with Show less

English Teacher

• Jan 2018 - Apr 2018

• Prepare curriculum and lesson plans based on institutional goals for 38, 6-8 year olds. • Utilize creative & unique learning strategies, such as video-audio techniques to cater to all learning types. • Teach intercultural learning topics by giving instructions in both Spanish and in American Sign Language. • Maintain good communication and complete weekly progress reports to update parents & guardians. • Mentor & train new teachers by demonstrating the materials, advising on how to react to misbehavior, and how to engage students in a manner they positively receive. Show less

Director Of Special Events

• Jan 2015 - Dec 2017

• Support the Vice President of Risk Management with daily operational functions such as completing detailed progress reports, managing venue proposals, and completing an event-planning guide • Plan & execute 8+ annual large-scale events with 200-600 in attendance • Institute and create 3+ new events to further engage chapter members & alumnae • Oversee event logistics: venue visits & selection, food & beverage selection, attendee activities, vendor negotiation, transportation, inventory, anticipating needs, photography & audio/visual elements • Design invitations, process RSVPs; manage guest list, invitations, and security • Develop event theme, order decorations and floral arrangements • Arrive early to finalize event details, and staff accordingly • Manage event expenditures, invoicing, and future budget projections • Train new director; relay digital files, communications, and comprehensive post-event reports • Host events as Master of Ceremonies by developing the agenda, script, and flow Show less

Rho Gamma Recruitment Counselor

• Aug 2017 - Oct 2017

• Promote the positive benefits of sorority membership and the impact the Panhellenic community has on campus. • Engage them in discussions of their personal values and how those values will better inform their decision-making. • Advise them through the recruitment process by finding effective ways to help them reason how their values connect with each chapter. • Encourage them to keep an open mind throughout the process and to approach each chapter as a group that could develop them personally. • Stay in contact with each PNM to provide support and guidance that will contribute to her retention throughout the recruitment process. • Serve as a positive contact and sorority role model during and after recruitment. Show less

Student Representative

• May 2013 - Jun 2014