Senior Product Specialist/ Product Owner - Fleet

• août 2020 - - aujourd’hui

Senior Product Specialist - Fleet

• févr. 2020 - juil. 2020

Senior Product Specialist - Service

• avr. 2017 - févr. 2020

Project Support

• mai 2016 - mars 2017

HR & OD Systems Project Support Officer

• juin 2014 - avr. 2016

My role is to provide support to the HR & OD Systems Project Manager in planning, designing and managing the HR Systems Project. I also assist the Deputy Director of HR in the scheduling and administering of Recruitment Assessment Centres as part of the Service’s succession process. On an ad-hoc basis, I provide support to the HR Transactional team with day-to-day processing tasks.• Scheduling and attending meetings, workshops and Station visits.• Booking meeting/training rooms.• Arranging lunch and refreshments.• Preparing documentation for the Recruitment Assessment Centres including Assessor and Candidate packs, timetables and room signage.• Preparing and circulating documentation (e.g. agendas, minutes, presentations, handouts etc.) prior to and after various meetings including the Project Board, Process Design Workshops and Team meetings.• Producing letters to be sent to employees on behalf of the Deputy Director of HR.• Attending the monthly Workforce Planning meetings to provide information regarding establishment figures and available budget for recruitment.• Administering the written analysis element of the Recruitment Assessment Centres.• Working with the Deputy Director of HR and department Managers to review the establishment against the 2015/2016 budget.• Maintaining the organisational structure within the HR system (SAP) including creating new positions and amending/delimiting existing positions.• Reviewing SAP to identify issues and explore solutions with the ICT team.• Data cleansing of SAP.• Quality checking HR processing work and raising any issues with the HR Support team to correct.• Supporting the Human Resources Department as and when required – processing new joiners, temporary promotions, pay increases etc.• Producing HR related reports.

HR Project Administrator (Temporary)

• févr. 2014 - mai 2014

Various administration duties to support the Workforce Transformation Project including creating organisational structure charts and process user guides.

Learning and Development Administrator - HR Services

• nov. 2008 - janv. 2014

Manage the scheduling and administration of learning events, specifically professional qualifications and related activities, as well as provide administration support to the L&D team.Achievements:• In 2010 I introduced in-house revision courses to help support employees studying their CII exams. In doing so, the Company has made a saving of £15k in the last 2 year compared to using external revision courses• Throughout my time at QBE, I have made improvements to key processes within my role to improve efficiency. Examples include, moving from a paper based process for invoicing and applying for professional qualification and membership sponsorship• Supporting the transition of the HR Services team from the UK to Manila Responsibilities:• Co-ordinating professional qualifications, including the authorisation process and all related administration activities. Also advertising and supporting students through their studies, organising in-house revision courses ensuring they run cost effectively• Arranging payment of all L&D related invoices within agreed timescales to training providers, Professional Bodies and Accounts Payable to meet service level agreements• Co-ordinating the Welcome to QBE Workshop, scheduling new starters, liaising with guest speakers and delivery of the L&D section of the workshop• Keeping accurate records of central training events, professional qualifications, invoices and online evaluation forms on the training system. Also producing reports of recorded information• Managing and scheduling learning events including booking training facilities within the training centre• Performing general office duties including assisting L&D consultants with ad-hoc duties. Also supporting in the day-to-day running of the training centre• Assisting the maintenance of the learning inbox and ensure responses are provided within the specified service levels to provide an excellent customer services

Branch Administrator

• nov. 2004 - nov. 2008

• Branch Administrator for an independently run Recruitment Agency• All administration duties required by the permanent and temporary consultants as well as company Directors• Responsible for all marketing and advertising promotional activities• Compiling interview confirmation for applicants• Diary Management• Preparing CVs, timesheets and mail shots• Registering new applicants and obtaining references• Meeting and greeting clients and visitors to the office• Answering and filtering a high volume of incoming telephone calls• Re-directing any queries to relevant departments• Placing stationery orders and negotiating on price• Dealing with incoming post and forward to the relevant department• Filing, faxing and photocopying• Ad-hoc duties when required