Experience

Shopify Plus

• Technology, Information and Internet
• 100 - 200 Employee

• Plus Support Team Lead

  • Jun 2021 - Present

  - Leading a team of 10 customer success support specialists to drive productivity and impact - Developing tailored coaching plans to level up individual skill sets and product knowledge - Facilitating team meetings - Creating and maintaining a team culture rooted in trust, accountability, and collaboration - Project work aligned with department OKRs- Hiring and on-boarding

• Shopify Plus Specialist

  • Dec 2019 - Jun 2021

  - Supporting Shopify Plus merchants on emails, phones, and chats - Troubleshooting technical issues as they relate to back and front end problems and third party logistics - Teaching merchants the scope of the Plus product and offering guidance around how to leverage the Plus product and Shopify ecosystem to achieve their goals- Collaborating with developers, technical specialists, billing, and legal teams - Assisting with on-boarding, mentorship, and skill trade to level up peer group and introduce other departments to customer success Show less



Self-employed - Music

• Musicians
• 400 - 500 Employee

• Music Composer

  • Jan 2009 - Present

  Composing feelings-made-soundwaves on piano, guitar, ukulele, and voice.

• Piano Teacher

  • Apr 2016 - Present

  - Teaching music theory to all age groups- Developing tailored lesson plans to reach individual goals


Self Employed
• Real Estate
• 1 - 100 Employee
• E-commerce Manager / Content and Social Media Manager

  • Apr 2015 - Present


Port.NANA

• Canada
• Maritime Transportation
• 1 - 100 Employee

• Digital Painter / E-Commerce

  • Apr 2018 - Present

  Selling original digital and acrylic artworks Painting portraiture for clients in yoga and performing art industries. Selling original digital and acrylic artworks Painting portraiture for clients in yoga and performing art industries.


James Bay Guesthouse
• Vacation Rental Manager

  • Apr 2019 - Dec 2019


Trent Film Society

• Co Director

  • Jan 2010 - Sep 2012

  - Ran weekly community film screenings - Introduced films and guided discussions - Film programming - Marketing - Successfully upgraded screening venues, including fully attended and free screenings at a major corporate theatre - Ran weekly community film screenings - Introduced films and guided discussions - Film programming - Marketing - Successfully upgraded screening venues, including fully attended and free screenings at a major corporate theatre