Manager of IT Operations

• Jan 2017 - Present

Responsibility for IT Operations agenda (internal and outsourced) in the company (focus on ITIL) and team leading of IT operations specialists (leading IT operations staff, budgeting, ensuring proper training courses).Responsibility for IT operations projects and their coordination (IT domain Active directory change, all company servers relocation to an Italian datacenter, GDPR IT implementation, etc)Cooperation in IT strategyBudgeting (staff dept. budgeting, IT non-development services buldgeting)CMDB maintenance (responsibility for CMDB - servers, software, hardware, company applications)Continuity mng. (cooperation in BCM, DRP up-to-date maintenance, DRP testing, BoD reporting)Capacity mng. (HW/SW planning, cooperation with IT dev, IT project mng., IT services providers)Information Security mng. (responsibility for company IT sec, outsourcing in group IT security dept., definition company specific processes, penetration tests ensuring)Supplier mng. (contracts up-to-date maintenance, SPOC with non-development IT services suppliers, processes outsourcing)Backup process mng. (set up backup rules for company servers regular and ad-hoc, supervision, responsibility also for recovery process)Event mng. (application event mng. within department, infrastructure event mng. outsourced)Incident mng. (set up within group processes, focus on company specific procedures, company incidents participation and proactive solve)Identity and Access mng. (set up company specific process within group company guidelines, supervision periodical access rights revision process, reporting to BoD)Monitoring (set up with group IT service provider, process supervision)IT compliance (guidelines definion, cooperation in group guidelines, setting up in company specific environment withing law regulations, IT audit cooperation and solving audit IT issues, BoD reporting)IT Risk assessment (Periodical IT risk assessment and evaluation)Knowledge base maintenance

Manage of Analysis and Testing dept.

• Feb 2014 - Dec 2016

Setting of IT analysis processes and rules Participation in IT development lifecycle process setting focused on Scrum methodologyIT analysis (requirements, ER models, activites, interfaces design) Case management system Proceedings management Input channels - e-mails, scan and databoxes integration to ISOther non analysis and testing responsibilities Access rights management Setting of approval workflows Inspection of correct access rights setting IT security management Responsibility for security policy update Setting of a new security processesIT Risk assessment Periodical IT risk assessment and evaluation Oarticipation in Business continuity plan (IT processes) and Disaster recovery plan

IT Analyst

• Aug 2011 - Jan 2014

IT analysis (requirements, ER models, activites, interfaces design):Case management systemProceedings managementInput channels - e-mails, scan and databoxes integration to ISCooperation with business owners and teams of developers, ad-hoc UAT testing

IT Analyst & Consultant

• Feb 2010 - Jul 2011

Consultancy and analysis in the field of facility management for telco and banking companies: - Car fleet management - Keys and safes management

Process Analyst

• Dec 2009 - Feb 2010

participation in as-is analysis of faculty processes

IT Support

• Nov 2007 - Jan 2010