Experience

Fello Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Business Travel Consultant

  • Sep 2022 - Present

  Working on mixed accounts booking their UK, European and Worldwide travel arrangements using Amadeus. Booking flights, car hire, rail and hotels working with each clients travel policies finding them the most convenient cost-effective option available. Providing up to date travel and visa information. Ticketing, reissues, revalidation. Created smart flows to improve Amadeus use process. Collaborated with PSE department on operations team migration to the new CRM system. Working on mixed accounts booking their UK, European and Worldwide travel arrangements using Amadeus. Booking flights, car hire, rail and hotels working with each clients travel policies finding them the most convenient cost-effective option available. Providing up to date travel and visa information. Ticketing, reissues, revalidation. Created smart flows to improve Amadeus use process. Collaborated with PSE department on operations team migration to the new CRM system.



CDW UK

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• 1st Line Analyst Service Desk

  • Nov 2021 - Sep 2022

  Provided a single point contact to our customers and to ensure that incidents are fully managed through to resolution. Proactively kept Customers informed on incident or request status and progress. Escalated incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group Adhering to Incident management procedures. Provided a single point contact to our customers and to ensure that incidents are fully managed through to resolution. Proactively kept Customers informed on incident or request status and progress. Escalated incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group Adhering to Incident management procedures.



Uniglobe Double S Travel

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• IT Support Technician/Corporate Account Manager

  • Dec 2019 - Nov 2021

  Supporting 1st line IT queries while I also service and sell Business travels to exciting and new client. Supporting 1st line IT queries while I also service and sell Business travels to exciting and new client.