Stella Roumpou

Civil Servant at Greek Ministry of Labour
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Contact Information
us****@****om
(386) 825-5501
Location
Greece, GR
Languages
  • English (level C2) Professional working proficiency
  • French (level B1) Elementary proficiency
  • Spanish (level A2) Elementary proficiency
Skills

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Credentials

  • Aspects of the refugee phenomenon (50 hours lifelong training program)
    Hellenic Open University
    Jul, 2017
    - Oct, 2024
  • ECDL Progress 3 (Word, Excel, Internet)
    PeopleCert
    Feb, 2017
    - Oct, 2024

Experience

  • Greek Ministry of Labour
    • 1 - 100 Employee
    • Civil Servant
      • Dec 2020 - Present

  • PeopleCert
    • Greece
    • Education Administration Programs
    • 500 - 600 Employee
    • Customer Service Representative
      • May 2017 - Dec 2018

      Responsible for resolving customer's technical or product enquiries by handling inbound and outbound international calls , online chat and e-mails. Supporting online invigilated examinations (such as ITIL® and PRINCE2®) assisting both the candidates and the training organizations worldwide. PeopleCert is the sole Examination Institute for the delivery of AXELOS Accreditation and Examination services worldwide (www.axelos.com). Responsible for resolving customer's technical or product enquiries by handling inbound and outbound international calls , online chat and e-mails. Supporting online invigilated examinations (such as ITIL® and PRINCE2®) assisting both the candidates and the training organizations worldwide. PeopleCert is the sole Examination Institute for the delivery of AXELOS Accreditation and Examination services worldwide (www.axelos.com).

  • Marinopoulos Coffee Company S.A / Starbucks Greece
    • Greece
    • Food and Beverage Services
    • 1 - 100 Employee
    • Αssistant store manager
      • Nov 2008 - Dec 2015

      As a Store leader with full responsibility of sales, team development and store operations. Responsible for the Barista training & certification procedures at the Support Center (Alimos). A Learning Coach for Barista & Shift Supervisors, while being a store leader at the same time, having the full responsibility of store operations, customer service and sales.

    • Starbucks Cyprus - Assistant Store Manager
      • Apr 2014 - Aug 2014

      As a Store leader with full responsibility of sales, team development and store operations.

    • Shift Supervisor
      • Feb 2007 - Nov 2008

    • Barista & Certified Coffee Master
      • May 2005 - Feb 2007

      Sales, beverage preparation and coffee knowledge, in one of the most challenging stores in Athens (Korai). A certified Coffee Master since 2006, organized or participated in coffee seminars for her team and customers, in several stores in Athens.

  • CHAPTER FIVE S.A.
    • Greece
    • Advertising Services
    • 1 - 100 Employee
    • Sales Promoter
      • 2002 - May 2005

      Sales promoter Sales promoter

Education

  • National & Kapodistrian University of Athens
    Philosophy Pedagogy and Psychology
    2002 - 2008
  • Hellenic National School for Public Administration & Local Government
    General Administration
    2019 - 2020

Community

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