Stella Lee
B2B Supervisor at Perfetto Trading Company L.L.C.- Nespresso Exclusive Distributor- Claim this Profile
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Bio
Haitham Alsalman
I never met Stella in-person, but her exceptional support and service made me write this recommendation. I raised a request to get my Nespresso Machine fixed, unfortunately, one of her colleagues made things a bit complicated and didn’t make offer solutions the same way Stella did. The next time I spoke to Nespresso customer service, Stella answered and she offered whatever possible to solve my problem, she was able to hear my problem and propose two solutions that would even save me more money. Her consultative approach made me trust Nespresso as a brand that cares about its customers more than anything else. Nespresso should be proud of having people like Stella that build trust with their clients. I recommend her for her Accountability, Friendliness and consultative customer support.
Haitham Alsalman
I never met Stella in-person, but her exceptional support and service made me write this recommendation. I raised a request to get my Nespresso Machine fixed, unfortunately, one of her colleagues made things a bit complicated and didn’t make offer solutions the same way Stella did. The next time I spoke to Nespresso customer service, Stella answered and she offered whatever possible to solve my problem, she was able to hear my problem and propose two solutions that would even save me more money. Her consultative approach made me trust Nespresso as a brand that cares about its customers more than anything else. Nespresso should be proud of having people like Stella that build trust with their clients. I recommend her for her Accountability, Friendliness and consultative customer support.
Haitham Alsalman
I never met Stella in-person, but her exceptional support and service made me write this recommendation. I raised a request to get my Nespresso Machine fixed, unfortunately, one of her colleagues made things a bit complicated and didn’t make offer solutions the same way Stella did. The next time I spoke to Nespresso customer service, Stella answered and she offered whatever possible to solve my problem, she was able to hear my problem and propose two solutions that would even save me more money. Her consultative approach made me trust Nespresso as a brand that cares about its customers more than anything else. Nespresso should be proud of having people like Stella that build trust with their clients. I recommend her for her Accountability, Friendliness and consultative customer support.
Haitham Alsalman
I never met Stella in-person, but her exceptional support and service made me write this recommendation. I raised a request to get my Nespresso Machine fixed, unfortunately, one of her colleagues made things a bit complicated and didn’t make offer solutions the same way Stella did. The next time I spoke to Nespresso customer service, Stella answered and she offered whatever possible to solve my problem, she was able to hear my problem and propose two solutions that would even save me more money. Her consultative approach made me trust Nespresso as a brand that cares about its customers more than anything else. Nespresso should be proud of having people like Stella that build trust with their clients. I recommend her for her Accountability, Friendliness and consultative customer support.
Experience
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Perfetto - Nespresso's Exclusive Distributor
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United Arab Emirates
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Food and Beverage Services
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1 - 100 Employee
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B2B Supervisor
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Apr 2022 - Present
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Coffee Specialist After Sales Supervisor
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Nov 2013 - Sep 2022
Responding to phone calls, emails, and in-person requests. Coordinating and supervising Technical Service Teams. Generates service request form based upon clients issue. Document customer information and recurring technical issues to support productquality programs and product development. Process repair invoices. Timekeeping. Responsible in monthly reports, monthly evaluations, and feedback sessions. Reporting directly to Operational Manager regarding product and service flow on dailybasis. Handling petty cash for daily expenses. Responsible in ordering spare parts directly to suppliers and manage shipment. Responsible in receiving cash payment, credit card transaction, remittance and sales posting for walk-in clients. Responsible in receiving spare part shipment and process GRN. Responsible in processing sales, service and repair quotation. Coordinating and liaise concern Show less
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First Data Commercial Services
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United States
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Financial Services
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500 - 600 Employee
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Customer Service Representative
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Apr 2011 - Sep 2011
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Education
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2022 - 2022
FTI University
Professional Diploma, Admin & HR -
2002 - 2007
Central Luzón State University
Bachelor of Science - BS, Accounting
Community
