Operations Team Member

• Jun 2023 - Present

Graduate Student

• Feb 2023 - Jul 2023

Director Of Operations

• Aug 2018 - Feb 2023

Directs and coordinates the internal structure of an organization based on policies, goals, and objectives to ensure an efficient working environment and that deadlines are met consistently. A suggest and outline goals and objectives. Directs and coordinates the internal structure of an organization based on policies, goals, and objectives to ensure an efficient working environment and that deadlines are met consistently. A suggest and outline goals and objectives.

Consultant

• Sep 2017 - Feb 2023

Event Manager

• Feb 2017 - Sep 2017

Events Management • Produce an events management annual plan • Organize events, ensuring their alignment to the objectives of the Karura management plan • Key contact for event planning in the forest and work with KFS to facilitate events, for instance, weddings and sports Accounts Management • Present event results, plans and opportunities monthly • Negotiate and maintain agreements with organizations wishing to use the grounds Fund Raising • Increase fundraising opportunities by researching and contacting, for example, charitable trusts, philanthropic organizations, NGOs and companies in the private sector • Inspire new supporters to raise money, while maintaining and developing relationships with existing supporters • Develop and implement strategy for individual and corporate supporter in recruitment and development • Work with the board, trust and management committees to generate new fundraising and event opportunities Media and Public Relations • Work with all forms of media to promote market and advertise forthcoming events. • Raise awareness of the forest, at both local and national level, this may involve giving talks to groups or dealing with the media Membership Committee Roles • Act as secretary to the membership committee • Maintain and update membership database • Present event results, plans and opportunities monthly Forest Management • For all incoming and outgoing monies related to events and fundraising in the forest, ensure that together with the FKF/KFEET accountant, books are kept accurate Show less

Sales And Marketing Management Internship

• Feb 2015 - Sep 2015

Responsibilities: • Duplication and handling booking inquiries. • Assists in market research on competition, market share, projects, pricing and promotions, etc. as assigned by the Sales Managers. • To maintain the Marketing Department inventory on hotel brochures, MICE, Sales kits. • To reply to any requests with regards to hotel information and internal communications. • Performs other related duties as assigned with approval from the Sales & Marketing Director/Managers • Help to manage and coordinate all marketing, advertising and promotional staff and activities. • Assist to conduct market research to determine market requirements for existing and future products. • Analysis of customer research, current market conditions and competitor information. • Develop and implement marketing plans and projects for new and existing products. • Assist managers with the productivity of the marketing plans and projects. • Monitor, review and report on all marketing activity and results. Show less

Guest Relation Manager / Front Office

• Jan 2011 - Mar 2012

• Carry out day to day administration of the front desk (reception, concierge, cashiers, reservations and switchboard) • Handling guest queries • Assist in the training and development of Front office staff • Handling guest complains, concerns or suggestion Achievements: • Successful roll out of OPRAH system for the front office • Successful reorganization of the entire front office section • Successful training of front office staff • Carry out day to day administration of the front desk (reception, concierge, cashiers, reservations and switchboard) • Handling guest queries • Assist in the training and development of Front office staff • Handling guest complains, concerns or suggestion Achievements: • Successful roll out of OPRAH system for the front office • Successful reorganization of the entire front office section • Successful training of front office staff

Front Office Manager

• Jan 2010 - Apr 2011

Responsibilities • Sales and marketing • Carry out day to day administration of the front office/ desk( reception, concierge, cashiers), reservation, switchboard and guest relations • Assist in the training and development of Front office staff • Handling guest complains, concerns or suggestion • Monitoring and evaluating client’s data base Achievements: • Established the sales and marketing department • Won back corporate clients ( NGOs, and companies) who had left • Moved the establishment from manual front office operations to Fidelio by introducing the system and training staff • Increased MICE bookings ( LAFRAGE, UBL) Show less

Front Office Supervisor/ Guest Relations Officer

• Feb 2006 - Aug 2007

Responsibilities • To facilitate smooth check in and check out. • Handling guest complaints and requests. • Creating database on guest feed back • Plan, coordinate, implement and evaluate projects when undertaken by Sarova Mara • Analyze monthly data on the projects and provide feedback to the lodge manager Achievements: • Initiated partnership with Sekenani Primary school in Narok District and did a proposal that led to Sir Richard Branson and team of Virgin Atlantic building dormitories for the school. • Spearheaded the campaign awareness in sanitary towels for the girl child and still involved up to date Show less