Stella Anucha
Assistant Manager at AXA Mansard- Claim this Profile
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English Full professional proficiency
Topline Score
Bio
Credentials
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CPR, AED and First Aid
Alison - Empower YourselfAug, 2022- Sep, 2024 -
Diploma in British Cleaning Certification Award (BCCA)
Alison - Empower YourselfAug, 2022- Sep, 2024 -
Diploma in Caregiving
Alison - Empower YourselfAug, 2022- Sep, 2024 -
Diploma in Caregiving
Alison - Empower YourselfAug, 2022- Sep, 2024
Experience
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AXA Mansard
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United States
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Financial Services
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700 & Above Employee
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Assistant Manager
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Jul 2023 - Present
- Supervise Alpha Sales Force Team Managers - Training, motivating and developing of Advisors - Formulating sales strategies for different products and achieving set sales target - Mobilization and management of Alpha Sales Force Advisors - Coaching and mentoring of Alpha Sales Force Advisors and Team Manager - Review Team Managers’ sales reports to establish trends and identify areas for improvement - Identify viable sales strategies to be implemented by Advisors and Team Managers - Carry out appraisals for Team Managers - Review weekly, monthly and all required sales reports. - Identify trends in retail business and proactively advise Agency Manager on potential actions to take. - Identify and escalate actual or potential operational and administrative issues to the Agency Manager - Assist in identifying required resources and personnel to achieve the revenue budget of the group - Negotiate rates with underwriters - Presentation of the team’s performance at the company’s MPR, QBR & Budget meetings - Seek approval for processing transactions when required Show less
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Leadway
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Marketing Services
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1 - 100 Employee
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Insurance Financial Advisor
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Jan 2023 - Jun 2023
.Provide financial advice and guidance to clients, helping them to achieve their financial goals. .Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction and repeat business. .Collaborated with cross-functional teams to identify and pursue new business opportunities. .Built and maintained strong relationships with clients, resulting in a 95% client retention rate. .Consistently exceeding quarterly sales targets with over 20%-50% .Developed and implemented effective sales strategies, resulting in a 10% increase in revenue .Escalate and follow up with different personnel, teams, or unit to ensure customer issues, queries and claims are resolved promptly. .Ensured that all policy holders stay active through to maturity of the policy, with follow up and required updates Show less
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Sales Associate
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Dec 2017 - Dec 2022
. Assisted customers in selecting the right products and services based on their needs, resulting in a 20% increase in customer satisfaction. . Consistently achieved and exceeding monthly sales targets, upto 10%-15% . Developed and implemented strategies to improve client service, resulting in a 15% increase in client satisfaction ratings. . Maintained a high level of product knowledge, providing customers with accurate and timely information. . Provide exceptional customer service by addressing customers enquires, concerns or issues Show less
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MTN Nigeria
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Nigeria
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Telecommunications
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700 & Above Employee
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Customer Service Team Lead
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Jan 2012 - Dec 2016
• Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site, off-site and remote customer service representatives. • Increased sales through up-selling and cross selling, by developing a strong knowledge of company's products and services • Addressed negative customer feedback immediately • Effectively communicated with team members to maintain clearly defined expectations• Resolved customer questions, issues and complaints professional• Generated and distributed daily reports to appropriate units and personnel• Ensured good working environment for Customer Care Representatives and resolve conflict within the team• Successfully managed the activities of 50 team members in multiple locations. • Successfully managed over 1000 High value global customer's account • Ensured that systems and applications issues per workstation are escalated and resolved• Monitored, customer management activities of team members Show less
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Customer Service Representative
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Dec 2005 - Dec 2011
• Educated online customer on use of products and services• Performed necessary system transactions, related to customer issues or request• Identified and resolved over 100 online customer queries effectively and efficiently daily, whilst maintaining the acceptable service quality standard• Escalated customer issues to back office support team and relevant process operators• Followed through on customer queries thereby ensuring prompt resolution and feedback• Used organization and time management tools to track cases, meet turn-around-times and other required metrics. Show less
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National Youth Service Corps
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Renewable Energy Semiconductor Manufacturing
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200 - 300 Employee
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Caregiver
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Sep 2004 - Sep 2005
• Assisted with my client’s basic needs, paid attention to specific signs and changes to determine if extra help is needed • Helped with housekeeping, ensured that the space is tidy at all times. • Provided companionship, created opportunities to strengthen bond with fun activities. • Monitored medications, helped to keep track of medication list and ensured that prescribed dosages are taken at the right time. • Assessed care plan regularly, reviewed it regularly to determine what’s working, what’s not, and what needs to be adapted. • Prepared their meals, helped with grocery shopping, finding alternatives and ensure proper nutrition. • Assisted with transfer and mobility of physical challenged clients, took steps to prevent falls, stay safe and comfortable. Show less
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Education
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1999 - 2004
University of Lagos
Bachelor's degree, Banking and Financial Support Services
Community
