Experience

ARVAL UK LIMITED

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Procurement Executive

  • Jan 2023 - Present

• Stock Progressor

  • Jun 2020 - Dec 2022

  Remarketing Team • We lease out in excess of 180,000 vehicles (cars and vans) at any one time in the UK and take back 1000 of these every week at contract end. This is where my role and Stock management Team step in and add real value. Using the collective expertise, we decides the best channel for each individual vehicle. From selling to re-leasing, the options are numerous and I look at each vehicle on a case-by-case basis with a view to maximising revenue.• My role is to ensure that our stock is managed efficiently through the remarketing process. Following a clearly defined step-by-step process I co-ordinate and administer the pre sales activity needed for making our vehicles ready for sale. • I work with internal and external customers and is pivotal in keeping our stock moving through the various stages of de-fleet and preparation, ensuring they are ready for sale by the allocated sales channel in a timely manner.• It is my responsibility to run virus reports and to ensure all allocations, movements and collection are correctly made.• I am involved in developing numerous new processes to help us managed stock more efficiently and developed existing ones to more efficient state. Took part of improving and implementing some of the daily task in the team to RPI systems.• Answering day to day e-mails, calls, resolving queries internal and external.• Work with various systems: SFS portal, Fleet Plus, IMS portal, all B2B2C customer portals, 1Link, HPI, Experian, VVR portal, Motor Trade portal, DRIVE system, Microsoft Office – Excel, World, Business Object system. • My data entry is reliable and correct up to 99.5%. Show less

• Customer Service Advisor

  • Nov 2016 - Jun 2020

  Customer Service Advisor - Remarketing Team • Working with the business analyst and developing the new process for the V5s. Taking ownership at the V5 process when the process had multiple issues due to poor design I have demonstrated professionalism when challenging the BI team. I had well thought out ideas and recommendations for the V5 process and ensured I am involved in all key discussions, which will influence the process. My ideas have helped to improve all task involved V5’s.• Doing variety of task such as Running multiple Reports, Allocations, Stock management, Invoicing, Pre-Sales, Post sale, Driver Sales, Selling Off, Generate Charges, Client Sales Report, Remarketing Report, ets. • Took part in the testing team doing regression and success checks to all novation in the main system Drive.• Speaking with customers/dealer to check on vehicle service histories and sending out if we have any. • Sending requests to HPI to have Arval's interest removed upon request.• Confirming with customers/dealers that vehicles are cleared from HPI and sending out confirmations.)• Answering day to day e-mails, resolving queries internal and external. • Work with 1Link for service history, HPI, Experian, VVR portal, Motor Trade portal, CRM system, DRIVE system, Microsoft Office – Excel, World, Business Object system. • My data entry is reliable and correct up to 99.5%. Show less

• Customer Service Advisor

  • Mar 2015 - Nov 2016

  Customer Service Advisor - Fleet Admin Team • Starting with filling and keying V5’s as a temp.• I was trained on the majority of the general administrative task in the department. Such as: processing Fines ( Paying, Keying, send scan copy), C/S report, Remarketing Report, Address changes, Daily Historical MOT report, V5 processing, MID letters, Recalls etc.• Received acknowledgment for spotting mistakes and improving Client Sales Report.• Took important part of implementing all GE vehicles in our daily process such as Client Sales Report and Remarketing. • Took important part of implementing going on a suppressed fleet with DVLA, ensuring that this will not affect our day to day task. Analyse all data and implement it to the new process. • Took part of improving and optimising some of the daily task in the team.• My data entry is reliable and correct up to 99.5%. Show less



Hygiene Medical Industry Co. Ltd.

• Bulgaria
• Chemical Manufacturing
• 1 - 100 Employee

• Administrator and sales specialist

  • Oct 2010 - Sep 2014

  • Performs a wide range of complex secretarial and administrative/office duties requiring knowledge of University and departmental policies and procedures for an academic or administrative unit. • Successfully managed a high profile customers focus on selling the new products. • I was responsible for all stock management: all deliveries internal and external. • I was responsible for all payments, cash management, invoices and some miner finance paperwork done daily weekly and monthly. • Taking responsibilities of the office when the regional manager were not there. Answers correspondence. Types and/or processes text and information such as letters, reports, memoranda, and course materials. Assists with required administrative reports. • I was also a key holder and attend alarm call outs. • Responsible for planning, organizing, controlling, and coordinating activities of workers. • Assigned with the responsibility to train and supervise new members of the team within the department Show less



Gebr. Heinemann Bulgaria OOD

• Cashier Supervisor

  • May 2007 - Oct 2010

  • I was in charge of five cashier • Directly supervise and coordinate activities of retail sales workers in an establishment or department. • May duties include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. • Assigned with the responsibility to train and supervise new members of the team within the department • Responsible for planning, organizing, controlling, and coordinating activities of workers engaged in running the cash register and customer service. • Work closely with the management team on the overall operations of the department and location. Show less