Experience

APG Asset Management

• Netherlands
• Financial Services
• 700 & Above Employee

• Functional Application Manager

  • Apr 2022 - Present



ContiNewIT

• Eelderwolde

• Owner

  • Jan 2022 - Present

  Functional Application Management (FAM) Identity Access Management (IAM) Process Management Functional Application Management (FAM) Identity Access Management (IAM) Process Management



Aegon Asset Management

• Netherlands
• Investment Management
• 700 & Above Employee

• Functional Application Analyst

  • Jan 2018 - Mar 2022

  As a Functional Application Analyst I have performed the following activities: Onboarding a new application for managing client mandates. In which the mandate follows a particular workflow and people from different departments approve or reject changes in a mandate for audit purposes. My role was to coordinate the onboarding. Stakeholder- and requirement analysis, contractor towards the IT supplier, creating test plans, coordinating users acceptance test and final implementation of the application and the Identity Access Management. Create and document user manuals and knowledge transfer. Improve the onboarding process of new hires. At the service desk we had a lot if tickets for people who just joined. During my masterclass Business Process Management (BCM) I took a close look at this process. As a business process manager I discovered where it went wrong in the process and adjusted the process. That saved a lot of tickets at the service desk. Onboarding a new bank application. My role was to coordinate the onboarding. Contractor to the IT supplier and point of contact to the vendor. As this was a difficult implementation and seemed to fail, I personally contacted the IT contact of the vendor, went over to the vendors office and setup a call with our own IT supplier. Together we were able to solve the issues. Creating test plans, coordinating users acceptance test and final implementation of the application and the Identity Access Management. Create and document user manuals and knowledge transfer. Show less



Aegon Asset Management (formerly TKP Investments)

• Netherlands
• Investment Management
• 1 - 100 Employee

• Functioneel Applicatiebeheerder

  • Oct 2011 - Jan 2018

  Due to a legal merge TKP Investments changed into Aegon Asset Management

• Migration Salesforce CRM Sales system from TKPI to Kames Capital (Edinburgh)

  • Sep 2017 - Sep 2017

  Migration of the local Salesforce CRM Sales system (Classic) to the Aegon Global Salesforce CRM system (Lightning) at Kames Capital. I was responsible for the export files of the old instance, test plan and run book. Check and test the completeness of all items imported in the new global instance. Setup the user in the new instance.Aftercare, creating new user manual and give demo's and workshop sessions to end users.



Hanzehogeschool Groningen / Hanze University of Applied Sciences Groningen

• Netherlands
• Higher Education
• 700 & Above Employee

• Functioneel beheerder Microsoft Dynamics CRM afd Marketing & Communicatie

  • Jan 2010 - Oct 2011

  Analyseren van en ondersteunen bij het vaststellen van de vraag. Vertalen van de vraag naar ICT oplossingen. Opstellen van RFC’s en SLA’s. Testen en goedkeuren van nieuw opgeleverde functionaliteit. Verantwoordelijk voor de datakwaliteit, incident-en gebruikersbeheer. Contactpersoon richting interne en externe leveranciers. Opstellen werkinstructies en gebruikershandleidingen. Afhandelen query verzoeken en opleveren management rapportages. Analyseren van en ondersteunen bij het vaststellen van de vraag. Vertalen van de vraag naar ICT oplossingen. Opstellen van RFC’s en SLA’s. Testen en goedkeuren van nieuw opgeleverde functionaliteit. Verantwoordelijk voor de datakwaliteit, incident-en gebruikersbeheer. Contactpersoon richting interne en externe leveranciers. Opstellen werkinstructies en gebruikershandleidingen. Afhandelen query verzoeken en opleveren management rapportages.



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Functioneel Applicatiebeheerder Rekening Online KPN

  • Jan 2009 - Jan 2010

  Verantwoordelijk voor de incidentafhandeling en het functioneel goed werken van de volgende applicaties:-Rekening online (vaste telefonie) ROL-Factuur online (vaste telefonie) FOL-Factuur online Mobiel (mobiele telefonie) FOMApplicaties waarmee klanten van KPN hun facturen online electronisch kunnen inzien. Zowel voor de consumentenmarkt als voor de zakelijke markt.

• Datawarehouse Applicationmanager

  • Oct 2002 - Dec 2008

  Responsible for Datawarehouse of KPN. Participate in and leading projects. Making Impact Ananlysis. Develop, test and implement software (SQL, Unix).



Contrado Technologies BV

• Databasebeheerder M&M (Match & Merge)

  • 2000 - 2004



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Electronic Billing Consultant

  • 1994 - 2002

• Indienststelling

  • 1994 - 2002