Experience

Zapmap
• United Kingdom
• Data Infrastructure and Analytics
• 1 - 100 Employee
• Data Products

  • Feb 2023 - Present

Office for National Statistics
• United Kingdom
• Government Administration
• 700 & Above Employee
• Head of Data Products

  • Feb 2022 - Dec 2022


Confused.com

• United Kingdom
• Financial Services
• 100 - 200 Employee

• • Nov 2020 - Sep 2021

  Having led the now-market-leading data product department, Insight by Confused.com from Day 1 for 8 years, my role has evolved and expanded to support the core business reach its growth goals.Involving the identification of strategic CaaS (Comparison as a Service) partnerships, integrations with third party providers, and the identification of potential new markets, I'm on the look out for proposals and opportunities that will excite Confused.com.Feel free to approach me if you have something that you think will interest us! Show less

• • Jan 2010 - Nov 2020

  Leading the self-sufficient the team that innovates, develops, enhances, and markets Confused.com's Business-to-Business Data Suite. - Commercial and contractual negotiations. - Product ownership. - Business prioritisation. - Legal and regulatory compliance. - Market-changing innovation.Having brought our first product to the insurance industry in January 2015, my team have now developed a suite of customer-focused products that are assisting General Insurers understand their customers to an unparalleled level enabling them to price their risks with greater accuracy, across the entire customer lifetime. This includes the first - and only - real-time service.The right product, to the right customer, for the right price, at the right time.My role also incorporates responsibility for the Confused.com Car Insurance Price Index, which is powered by Willis Towers Watson. The biggest, best and most comprehensive view of the state of the UK car insurance new business market, our consumer and trade press coverage illustrates our experts' position in this arena.Already successfully powering insurance comparison for a number of household brand names such as: Clearscore, Quidco and the Zoopla Property Group, I have recently also taken over responsibility for identifying the next generation of Confused.com's B2B strategic partners. Show less



Lloyds TSB

• Senior Customer Experience Analyst

  • Jun 2006 - Dec 2009

  Pioneered "Putting a Financial Value on Customer Experience" and enabled LTSB Insurance to address CX at every customer touch-point and maximise customer perception. Pioneered "Putting a Financial Value on Customer Experience" and enabled LTSB Insurance to address CX at every customer touch-point and maximise customer perception.



ACAS

• Algeria
• Civil Engineering
• 1 - 100 Employee

• Finance Manager

  • Oct 2005 - Jun 2006

  Invoicing Invoicing



The Number UK Ltd

• Customer Experience Analyst

  • May 2004 - May 2005

  Set up the CX team at 118118. Highlighting of good and poor practice. Win-back strategy for lost high-use customers Set up the CX team at 118118. Highlighting of good and poor practice. Win-back strategy for lost high-use customers



British School of Lanzarote

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Mathematics

  • Sep 2001 - Oct 2003

  Responsible for creation and delivery of the Mathematics SoW Responsible for creation and delivery of the Mathematics SoW