Experience

Orchard & Shipman

• United Kingdom
• Leasing Real Estate
• 1 - 100 Employee

• Tenant Account Manager

  • Jul 2020 - Present

   Deal with daily queries of tenant by email, telephone & letter/ Post. Process card payments. Identify the amount of rent outstanding from tenants and accept as per the correct policies, contracts, and procedures. To deliver a customer focussed, pro-active service that uses early intervention techniques to reduce the high-level arrears of current tenancies. Actively manage former tenant debts to improve on collection of these debts. Complete necessary paperwork for the Department for Work and Pensions Regulations in cases of direct universal credit application and allocate received amounts from DWP to respective tenancies. Liaise with third party agencies as required in case of references. Follow the correct policies and procedures in the escalation process through to legal as required. Account adjustments / reconciliations / transfers between ledgers

• Client Account Assistant

  • Feb 2021 - Present

   Monitor Month end check list completion. Deal with daily queries by email, telephone & letter/ Post. and Process card payments. Provide income expenditure statement and reports when required. Allocation & reconciliation of accounts from Bank statement payments & card payments. Prepare reports for debt collection referrals, legal referral, Housing benefit allocation reports and Current & Former tenancy arrears reports. Monitor lease overruns. Deposit release/payments/adjustments. Month end landlord statement Run. Process landlord payments, rent guarantee for specific tenancies. Adding new tenancies, ending tenancies, and checking if account up to date. Process ADHOC payments and transfers. Change of Payment Dates / Frequency of payment.



HTC

• Taiwan
• Consumer Electronics
• 700 & Above Employee

• Account Manager

  • Jan 2019 - Jun 2020

• Logistics and stock room Co-ordinator

  • Aug 2018 - Dec 2018



German Art Industries

• Store Manager

  • Feb 2018 - Jul 2018



Tulip Group

• Thailand
• Biotechnology Research
• 1 - 100 Employee

• Quality Control

  • Mar 2016 - Feb 2018



Kohlman FZC

• Executive Office Administrator

  • Nov 2013 - Nov 2015



Panchayat

• Personal Assistant

  • Apr 2013 - Sep 2013