Experience

University Neuropsychiatric

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Medical Assistant

  • Sep 2018 - Present

  • Conduction and managing of injection clinic through inpatient and outpatient providers fromthree different clinics• Performance of administrative duties such as check in-check out, scheduling appointments, &medication delivery• Execution of injections, vital signs and urine collection• Oriented and guided new employee to perform clinical and administrative procedures• Execution of refill request, prior authorization and appeals to be done in a timely manner•… • Conduction and managing of injection clinic through inpatient and outpatient providers fromthree different clinics• Performance of administrative duties such as check in-check out, scheduling appointments, &medication delivery• Execution of injections, vital signs and urine collection• Oriented and guided new employee to perform clinical and administrative procedures• Execution of refill request, prior authorization and appeals to be done in a timely manner• Provided patient education through the phone, clinic and electronic correspondence Show more Show less



LDS Business College

• Education Administration Programs

• Admissions Assistant

  • Jan 2017 - Jul 2018

  • Provided services to students regarding required documents for application• Helped approximately 50-65 students daily by responding emails, phone calls, or at the desk• Explained carefully procedures on arrangement of classes or requesting transcripts• Processed personal and confidential documentation for students to be saved in personal files



Murray Family Medicine

• United States
• Medical Practices

• Medical Assistant

  • Oct 2017 - Dec 2017

  •Prepared and roomed patients with proper updates on their medical records• Performed blood draws, urine exams, and different lab work to assess patient’s condition• Recorded vital signs of around 4-6 patients every hour, while also performed other laboratoryprocedures on other patients• Provided patient education according to their needs and concerns• Stocked and organized patient rooms with necessary equipment



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2016 - Apr 2016

  •Solved technical issues related to cable and internet services through the phone• Followed proper procedures and step by step for troubleshooting• Provided excellent customer care while under pressure• Solved around 75% of the issues presented during calls



Ubiquity Global Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Care Agent

  • Aug 2015 - Dec 2015

  •Verified balance, transactions, & account activity on customer’s bank accounts• Solved 75% of problems related to fraud and suspicious activity on debit cards• Worked well under pressure and managed many tasks at once effectively• Recognized for highest resolution on verifying fraud activity on different accounts



Focus Services

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service & Retention Agent

  • Jul 2012 - Oct 2013

  •Retained 60% of customers to keep trying electronic cigarettes for a trial period of 30 days• Discussed several options for customers to take care of their health with our products• Reinforced environmental, health, and economic benefits for the use of electronic cigarettes• Arranged payment plans and shipments of products• Saved an average 55% of the accounts after trial period