Director Field Operations EMEA

• Oct 2023 - Present

Global Billing Operations Manager

• Oct 2022 - Aug 2023

Led Billing & Credit Control global team in a highly transactional business. Fostered an empowerment and collaborative culture within the Billing department and across different functional areas such as Sales, OPS, Growth, Technology, Product, Partner Support and BI. Led Billing & Credit Control global team in a highly transactional business. Fostered an empowerment and collaborative culture within the Billing department and across different functional areas such as Sales, OPS, Growth, Technology, Product, Partner Support and BI.

MBA Summer Internship - Pathways Operations Program

• Jul 2019 - Sep 2019

Process Paths, Labor Plan and Lay-out improvement integration: 12 week internship in which I developed and implemented a tool to optimize the allocation of resources (associates) into every step of the process, according to the distribution of volume through the day, the type of packages and many other variables, hence reducing waste in the form of unnecessary movements by 10% and improving the accuracy of weekly headcount forecast by 30%. Managed layout modification projects to reduce cycle… Show more Process Paths, Labor Plan and Lay-out improvement integration: 12 week internship in which I developed and implemented a tool to optimize the allocation of resources (associates) into every step of the process, according to the distribution of volume through the day, the type of packages and many other variables, hence reducing waste in the form of unnecessary movements by 10% and improving the accuracy of weekly headcount forecast by 30%. Managed layout modification projects to reduce cycle times by 25% to mitigate bottlenecks and turn the flow of the process steady. Show less Process Paths, Labor Plan and Lay-out improvement integration: 12 week internship in which I developed and implemented a tool to optimize the allocation of resources (associates) into every step of the process, according to the distribution of volume through the day, the type of packages and many other variables, hence reducing waste in the form of unnecessary movements by 10% and improving the accuracy of weekly headcount forecast by 30%. Managed layout modification projects to reduce cycle… Show more Process Paths, Labor Plan and Lay-out improvement integration: 12 week internship in which I developed and implemented a tool to optimize the allocation of resources (associates) into every step of the process, according to the distribution of volume through the day, the type of packages and many other variables, hence reducing waste in the form of unnecessary movements by 10% and improving the accuracy of weekly headcount forecast by 30%. Managed layout modification projects to reduce cycle times by 25% to mitigate bottlenecks and turn the flow of the process steady. Show less

Job Change-Over Manager

• Jul 2016 - Jul 2018

Led the Job change-over department, defining the department´s vision and strategy and optimizing its processes to maximize operational efficiency, reduce costs and provide a world-class service for the manufacturing lines. Commanded a team of 15 Job Change specialists and managed up to 30 people from different manufacturing areas during Job Changes. Managed Lean Six Sigma and cross-functional projects, promoted and directed a continuous improvement culture and developed teamwork abilities in… Show more Led the Job change-over department, defining the department´s vision and strategy and optimizing its processes to maximize operational efficiency, reduce costs and provide a world-class service for the manufacturing lines. Commanded a team of 15 Job Change specialists and managed up to 30 people from different manufacturing areas during Job Changes. Managed Lean Six Sigma and cross-functional projects, promoted and directed a continuous improvement culture and developed teamwork abilities in personnel involved, improving the Job Change efficiency Indicator (JCI) from 64% to 84% in just two years.

Manufacturing Engineer

• Feb 2015 - Jun 2016

Headed the implementation of “Global Manufacturing Fundamentals” in both plants in Peru, improving overall achievement in 15% by managing several projects and achieving quick wins, by benchmarking good practices from other plants of SA region, and by directing weekly follow-up meetings with each discipline team. Trainee program in which I rotated through all manufacturing areas, learning the whole operation, substituting the different manufacturing coordinators and managing each area for two… Show more Headed the implementation of “Global Manufacturing Fundamentals” in both plants in Peru, improving overall achievement in 15% by managing several projects and achieving quick wins, by benchmarking good practices from other plants of SA region, and by directing weekly follow-up meetings with each discipline team. Trainee program in which I rotated through all manufacturing areas, learning the whole operation, substituting the different manufacturing coordinators and managing each area for two months while looking for improvement opportunities and managing several safety, quality and efficiency projects.

Plant Process Engineer

• Sep 2013 - Jan 2015

Led a team of 66 technicians and supervisors in a flexible packaging manufacturing plant. Increased production line efficiency by 15% by reducing machine downtime (Global production efficiency) through implementation of "5S” and “Total Production Maintenance” methodologies. Generated $100,000 annual savings and optimized use of raw materials by managing Lean Six Sigma projects and implementing standardization and process control to ensure quality, thus reducing held ware inventory by 15% and… Show more Led a team of 66 technicians and supervisors in a flexible packaging manufacturing plant. Increased production line efficiency by 15% by reducing machine downtime (Global production efficiency) through implementation of "5S” and “Total Production Maintenance” methodologies. Generated $100,000 annual savings and optimized use of raw materials by managing Lean Six Sigma projects and implementing standardization and process control to ensure quality, thus reducing held ware inventory by 15% and waste products by 30%.

Plant Junior Engineer

• Jan 2013 - Aug 2013

Headed the mapping of all supply chain processes for SAP implementation, identifying bottlenecks and waste, and managing several quality and efficiency projects to safely boost productivity. At the same time, I designed and developed a planning tool called the “Scrap Calculator”, optimizing planning and assigning of SKU to each production line by 15%, hence raising lines efficiency by 10% (Improving Job sequence).

Internship - Risk & Business Continuity Consulting

• Oct 2011 - Jun 2012

Responsible for conducting risk assessments for clients on diverse sectors, gathering and analyzing data to evaluate clients’ potential risks and providing advice on risk mitigation strategies. Responsible for conducting risk assessments for clients on diverse sectors, gathering and analyzing data to evaluate clients’ potential risks and providing advice on risk mitigation strategies.