Operations Manager

• May 2021 - Present

Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Formulate strategic and operational objectives Examine financial data and use them to improve profitability Revenue Management Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Formulate strategic and operational objectives Examine financial data and use them to improve profitability Revenue Management Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff

Project Manager

• Jan 2020 - May 2021

Plan and implement projects Help define project scope, goals and deliverables Define tasks and required resources Create schedule and project timeline Track deliverables Lead quality assurance and attendees satisfaction Monitor and report on project progress Evaluate and assess result of project Plan and implement projects Help define project scope, goals and deliverables Define tasks and required resources Create schedule and project timeline Track deliverables Lead quality assurance and attendees satisfaction Monitor and report on project progress Evaluate and assess result of project

Event Manager

• Jun 2019 - Dec 2019

Oversaw all logistics leading up to and during an event. Built professional relationships with guests and provided exceptional customer service throughout their stay: Managed cash register and monetary transactions correctly with POS system; Managed event set-up, tear down and follow-up processes. Oversaw all logistics leading up to and during an event. Built professional relationships with guests and provided exceptional customer service throughout their stay: Managed cash register and monetary transactions correctly with POS system; Managed event set-up, tear down and follow-up processes.

• Jan 2017 - Nov 2018

Platinum Golf Clubs of World 2018-2019. As Italy’s only private members club, my main role was looking after our VIP members and Rosewood Hotel Guests from pre-arrival to their departure at the Golf Club, helping them to plan their stay and organise a wide range of experiences.

• Jun 2016 - Mar 2017

Customer service, concierge, front desk, back office, accounting duties and responsibilities, selling activities and problem solving. IT Tools: Opera and GoGoncierge.

Professional Basketball Player

• Aug 2015 - Jun 2016

Professional basketball player for the Italian second league (Rome, Bergamo, Milano) and Ireland (Dublin) major league. This experience provide me confidence in working under pressure. Attitude in team working and leadership. Professional basketball player for the Italian second league (Rome, Bergamo, Milano) and Ireland (Dublin) major league. This experience provide me confidence in working under pressure. Attitude in team working and leadership.

Porter and logistic

• Mar 2015 - Jul 2015

Porter and assistant for the logistics and planning. Support and organize weekly meetings. Porter and assistant for the logistics and planning. Support and organize weekly meetings.

Voluntary

• Mar 2015 - Jul 2015

Support activities for adults in difficult situations. Support activities for adults in difficult situations.