Stefano Macario

SPA & Medical Guest Relations at Chenot Palace Weggis
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Contact Information
us****@****om
(386) 825-5501
Location
Weggis, Lucerne, Switzerland, CH
Languages
  • Italian Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Full professional proficiency
  • Spanish Professional working proficiency
Skills

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Michele Gigli

Stefano is an extremely helpful and knowledgeable person. Always ready to find the solution, he has great skills in customer management, knows the operating procedures very well and is also very attentive to details. It is a pleasure to work with him, and for our group it is really a great added value.

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Credentials

  • Cambridge Advanced Exam (CAE)
    University of Cambridge
    Mar, 2016
    - Nov, 2024

Experience

  • Chenot Palace Weggis
    • Switzerland
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • SPA & Medical Guest Relations
      • May 2022 - Present

      • Interpreter (French and Italian) • Planning the electronic agendas of the Medical, Wellness, and Fitness departments. • Regularly following up with the patients’ database. • Handling a high volume of medical prescriptions, product deliveries, emails and telephone calls. • Interpreter (French and Italian) • Planning the electronic agendas of the Medical, Wellness, and Fitness departments. • Regularly following up with the patients’ database. • Handling a high volume of medical prescriptions, product deliveries, emails and telephone calls.

  • Atlantis Resorts
    • United Arab Emirates
    • Hospitality
    • 700 & Above Employee
    • Wellness & Fitness MIT
      • May 2021 - Apr 2022

      12-month Management Training program • Coordinated and oversaw operations in SPA reception, Guest Journey, Fitness Center, Membership desk. • Assisted the SPA management to achieve departmental goals (staff trainings, standard testing, monthly service/retail targets). • Handled SPA and Fitness guests and members interaction with the highest level of hospitality, taking ownership of guest concerns to ensure a satisfactory experience. 12-month Management Training program • Coordinated and oversaw operations in SPA reception, Guest Journey, Fitness Center, Membership desk. • Assisted the SPA management to achieve departmental goals (staff trainings, standard testing, monthly service/retail targets). • Handled SPA and Fitness guests and members interaction with the highest level of hospitality, taking ownership of guest concerns to ensure a satisfactory experience.

  • Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa
    • United Arab Emirates
    • Hospitality
    • 400 - 500 Employee
    • Quality Assurance
      • Aug 2018 - Jan 2019

      Grosvenor House, A Luxury Collection Hotel Le Royal Meridien Beach Resort & Spa Dubai, United Arab Emirates • Conducted weekly internal audits for both hotels (Front Office, F&B, SPA, Reservations, Housekeeping, Walk Around – cleanliness & condition check). • Audited Loyalty Program enrolments to ensure compliance with corporate standards. • Coordinated with departments for corrective action plans. • Tracked all guest comments and scores in GuestVoice (Guest Satisfaction Surveys). Show less

Education

  • Glion Institute of Higher Education
    Bachelor of Business Administration in Hospitality Management, Luxury Brand Management in Hospitality
    2016 - 2020
  • Convitto Nazionale Domenico Cirillo
    Classical Arts - High School Diploma, 74/100
    2011 - 2016

Community

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