Experience

El Encanto, A Belmond Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Bar Supervisor

  • Apr 2021 - Present

  When I first was hired by Belmond, I started as a Server Assistant also known as a busser/food expeditor. Having had experience as a busser already, I used that to my advantage to excel in that position. I learned about a whole other tier of customer/guest service that includes Leading Quality Assurance & Forbes Standards with regard to luxury service. I sought more challenges and wanted to broaden my skills, so I was promoted to Bartender within 6 months of being hired. Eventually, I was promoted to Bar Supervisor where I started to learn more admin work and people management. -Maintain LQA and Forbes service standards during high volume/stressful shifts -Up-sell guests regularly on wine, liquor and food with excellent product knowledge -Display an engaging atmosphere and showmanship behind the bar while maintaining time efficiency. -Build a strong rapport with guests keep regular repeat business. -Ensure weekly orders are made to keep inventory up to par for business. -Prioritize drink orders and ensure each beverage is sent out in a timely manner based on the sub-department location. (Dining room 7 min, Lounge 5 min, Bar-top 3 min) -Tailoring service to guests preferences and needs. -Train team on LQA/Forbes standards regularly to consistently give exceptional service Show less



Boathouse at Hendry's Beach

• United States
• Restaurants
• 1 - 100 Employee

• Busser/Bar Back

  • Feb 2017 - Mar 2020

  -Be able to keep up with turnover rate and maintain composure in a high stress/fast paced environment -Buss, pre-buss and set up tables in a timely manner -Anticipating server's needs by taking beverage and food orders -Maintain adequate par level of liquor, wine and beer -Clean bar throughly at the end of each shift and ensure all closing bar duties are fulfilled -Learn about different wines, liquors, cocktails, and food/beverage pairings -Be able to keep up with turnover rate and maintain composure in a high stress/fast paced environment -Buss, pre-buss and set up tables in a timely manner -Anticipating server's needs by taking beverage and food orders -Maintain adequate par level of liquor, wine and beer -Clean bar throughly at the end of each shift and ensure all closing bar duties are fulfilled -Learn about different wines, liquors, cocktails, and food/beverage pairings



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Retail Salesperson

  • Sep 2014 - Dec 2018

  -Learned how to use natural interpersonal skills to achieve sales goals. -Was selected and hired through a job fair and appointed to the Women Shoes department as a seasonal employee. Following the busy holiday season, earned a full time position by becoming a top salesperson. -Used the advantage of thriving in a high-stress/fast paced work environment by constantly achieving high sales. -Discovered the importance of customer satisfaction and understanding someone's exact needs to better serve them, in turn increasing sales -Learned the differences and strengths/weaknesses of the merchandise (shoes) we carried to always have an option for our customer and give them a reason to shop with us. -Understood that quality and comfort is imperative to customers needs and used this knowledge to close sales. Show less



Wheel Fun Rentals

• United States
• Recreational Facilities
• 1 - 100 Employee

• Customer Service Specialist

  • Mar 2014 - Aug 2014

  -Welcome and engage tourists/customers in a friendly and professional manner. -Instruct customers on how to properly handle and ride the large bikes we rented out. -Ensure the safety of everyone by making sure each customer had the proper safety equipment. -Inform and direct customers on the bikes lanes, and areas where the bikes are/aren't allowed along the beach. -Learned how to process payments on POS. -Welcome and engage tourists/customers in a friendly and professional manner. -Instruct customers on how to properly handle and ride the large bikes we rented out. -Ensure the safety of everyone by making sure each customer had the proper safety equipment. -Inform and direct customers on the bikes lanes, and areas where the bikes are/aren't allowed along the beach. -Learned how to process payments on POS.