Stefano Angelucci
Customer Support Engineer at Quantificare- Claim this Profile
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Italian Native or bilingual proficiency
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English Full professional proficiency
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German Full professional proficiency
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French Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Cristian Bianco
It was a real pleasure working with Stefano in the last few years. His problem solving skills are impressing, being able to focus on the main issue and find the appropriate solution in a short time, helping out many people on a hurry with extrem calmness. Great job, I hope to work with him again in the future!
Cristian Bianco
It was a real pleasure working with Stefano in the last few years. His problem solving skills are impressing, being able to focus on the main issue and find the appropriate solution in a short time, helping out many people on a hurry with extrem calmness. Great job, I hope to work with him again in the future!
Cristian Bianco
It was a real pleasure working with Stefano in the last few years. His problem solving skills are impressing, being able to focus on the main issue and find the appropriate solution in a short time, helping out many people on a hurry with extrem calmness. Great job, I hope to work with him again in the future!
Cristian Bianco
It was a real pleasure working with Stefano in the last few years. His problem solving skills are impressing, being able to focus on the main issue and find the appropriate solution in a short time, helping out many people on a hurry with extrem calmness. Great job, I hope to work with him again in the future!
Credentials
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Zertifikat C1 (Effectiveness)
did deutsch-institutJul, 2015- Sep, 2024 -
DELF (Diplôme d'études en langue française)
-Jul, 2014- Sep, 2024 -
onDaF (online-Einstufungstest Deutsch als Fremdsprache)
German Academic Exchange Service (DAAD)Aug, 2012- Sep, 2024 -
CAE (Certificate of Advanced English)
British CouncilAug, 2011- Sep, 2024 -
ECDL (European Computer Driving Licence)
-Jul, 2010- Sep, 2024
Experience
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Quantificare
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Biotechnology Research
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100 - 200 Employee
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Customer Support Engineer
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Jul 2022 - Present
- Participating in the creation, testing and translation of media supports (e-learning platforms and softwares)- Be reponsible for medical staff training, post-training and commercial demonstrations- Making of software running tests and reporting info to R&D department- Participating to congresses and workshops together with Marketing and Sales departments - Participating in the creation, testing and translation of media supports (e-learning platforms and softwares)- Be reponsible for medical staff training, post-training and commercial demonstrations- Making of software running tests and reporting info to R&D department- Participating to congresses and workshops together with Marketing and Sales departments
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On my own
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United States
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Individual and Family Services
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1 - 100 Employee
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Private Tutor
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Feb 2022 - Jul 2022
- Private language teaching in Italian (native speaker), English (up to C1+ level) and German (up to B2+ level) - Private language teaching in Italian (native speaker), English (up to C1+ level) and German (up to B2+ level)
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Trilingual cultural mediator at the European Parliament (interim mission)
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Nov 2021 - Jan 2022
- Contributing to the creation of a mediation project- Welcome the individual visitors and groups- Guide the visitors through the different areas of the building- Present the mediation contents- Promote and organise the related cultural activities- Work on the mediation supports together with a multicultural team - Contributing to the creation of a mediation project- Welcome the individual visitors and groups- Guide the visitors through the different areas of the building- Present the mediation contents- Promote and organise the related cultural activities- Work on the mediation supports together with a multicultural team
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Financial Reporting Analyst
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Mar 2020 - Oct 2021
- Managing both French and international portfolios (basic retail, accounting)- Negotiating with international customers on the best financial solution for their contracts- Commercial follow-up of existing suppliers and customers - Managing both French and international portfolios (basic retail, accounting)- Negotiating with international customers on the best financial solution for their contracts- Commercial follow-up of existing suppliers and customers
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Booking.com
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Netherlands
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Software Development
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700 & Above Employee
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Customer Service Specialist
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Jan 2018 - Mar 2020
- Customer service to both guests and partners of Booking.com travel website- Answering phone calls and sending e-mails from and to all over the world- Acquisition of advanced problem-solving skills applied to technical domains (payments, commercial performances, policies and conditions), managing several bookings a day- Collaborating with Marketing to promote e-offers (hotels, leisure activities) - Customer service to both guests and partners of Booking.com travel website- Answering phone calls and sending e-mails from and to all over the world- Acquisition of advanced problem-solving skills applied to technical domains (payments, commercial performances, policies and conditions), managing several bookings a day- Collaborating with Marketing to promote e-offers (hotels, leisure activities)
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Inlingua
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Switzerland
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Education Administration Programs
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700 & Above Employee
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Language Teacher
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Oct 2017 - Jan 2018
- Teaching business language, formalizing teaching content- Creating and developing teaching material adapted to professional needs - Teaching business language, formalizing teaching content- Creating and developing teaching material adapted to professional needs
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LOS Mannheim
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Germany
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Language Teacher
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Nov 2016 - Dec 2016
- Providing language and orthographic support to German children with difficulties in writing- Handling several small groups through focused exercises in English and German - Providing language and orthographic support to German children with difficulties in writing- Handling several small groups through focused exercises in English and German
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Institut für Deutsche Sprache
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Germany
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Technology, Information and Internet
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Trainee
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Oct 2016 - Dec 2016
- Active participation in several lexicographic projects and language seminars- Collaboration with University professors and researchers- Writing of a research paper on language comparison (German vs. Italian)- Acquisition of both HTML and XML programming languages (basic independent user) - Active participation in several lexicographic projects and language seminars- Collaboration with University professors and researchers- Writing of a research paper on language comparison (German vs. Italian)- Acquisition of both HTML and XML programming languages (basic independent user)
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Freelance Translator
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Sep 2013 - Aug 2014
- Translation of Certificates of Conformity (auto vehicles) from English and German into Italian- Use of specialized technical dictionaries online - Translation of Certificates of Conformity (auto vehicles) from English and German into Italian- Use of specialized technical dictionaries online
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Universität zu Köln
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Germany
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Higher Education
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1 - 100 Employee
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Trainee
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Aug 2012 - Aug 2012
- Handling documents and research articles taken from the university archives- Achievement of a DAAD grant to finance my stay- Attendance of a Summer course in German (B2 level) - Handling documents and research articles taken from the university archives- Achievement of a DAAD grant to finance my stay- Attendance of a Summer course in German (B2 level)
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Education
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2015 - 2017
Università degli Studi di Roma Tre
European Master's double degree, Lexicography -
2016 - 2016
Károli Gáspár University (official page)
ERASMUS Certificate, Lexicography -
2015 - 2015
CEFAL
Continuing education course, Italian second language -
2013 - 2014
University of Vienna
ERASMUS Certificate, German Language and Literature -
2010 - 2014
Università degli Studi di Roma Tre
Bachelor's degree, Foreign Languages, Literatures, and Cultures -
2011 - 2011
Eurocentres Language School London
IELTS, English Language
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