Experience

Howard Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Project Manager

  • Jan 2021 - Present

  • Promoted for supporting company culture, vast experience, and knowledge on products.• Aided in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.• Created and initiated projects, managed cost, and monitored performance. • Delivered feedback on product designs and quality issues being reported by customers.• Developed and held skilled training programs for customers, employees, resellers, and subcontractors domestically and internationally.• Identified, reviewed, and applied policies and procedures.• Sourced, vetted, and managed subcontractors to accomplish project goals.• Updated operational methods, oversaw operational systems procedures, tracked information, and compiled data to improve efficiency.

• Technical Support Support Manager

  • Jun 2016 - Jan 2021

• Technical Support Team Leader

  • Oct 2013 - Jun 2016

• Product Specialist

  • Sep 2008 - Oct 2013



C Spire

• United States
• Telecommunications
• 700 & Above Employee

• Account Service Manager

  • Oct 2007 - Sep 2008

  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying the advantages and disadvantages of each product, and explaining products by ratings.• Built customer loyalty and retention by delivering excellent shopping experiences.• Fostered customer loyalty and retention by delivering excellent shopping experiences.• Kept customers and other employees up-to-date on the latest devices and technology by performing frequent product demonstrations.• Responded to customer requests, offering excellent support and tailored recommendations to address needs.• Resolved wireless problems quickly and efficiently by serving as liaison with the support team.• Upsold customers by recommending accessories and promotions to increase revenue.



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Sales Professional

  • Sep 2005 - Oct 2006

  • Engaged with customers to effectively build rapport and lasting relationships.• Helped customers locate products, and checked the store's system for merchandise at other sites.• Increased sales by offering advice on purchases and promoting additional products.• Organized racks and shelves to maintain store visual appeal.• Oversaw nightly deposits, processed financial transactions, and maintained inventory.• Solved customer challenges by offering relevant products and services.• Trained and developed new sales team associates in products, selling techniques, and company procedures.