Experience

Jungheinrich Lift Truck Corp.

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Manager Sales Support

  • Aug 2019 - Present

  - Ownership of all sales processes - Determination, definition and optimization of processes for the Jungheinrich organization in the US - Job and process training for different stakeholders within the organization - Interface between Jungheinrich US, Jungheinrich Germany, the partner organization and joint venture - Operational and strategic tasks in all sales related topics - Ownership of all sales processes - Determination, definition and optimization of processes for the Jungheinrich organization in the US - Job and process training for different stakeholders within the organization - Interface between Jungheinrich US, Jungheinrich Germany, the partner organization and joint venture - Operational and strategic tasks in all sales related topics



JUNGHEINRICH VERTRIEB DEUTSCHLAND AG & CO. KG

• Germany
• 1 - 100 Employee

• Consultant and Team Coordinator After Sales

  • Nov 2017 - Aug 2019

  - Coordination of the office staff of the after sales department- Project management- Process development, implementation and documentation- Responsibility for the further development of internal service goals and the expansion of the associated reporting- Main point of contact for international clients for customer service related topics- Interface to other departments and branches

• Assistant After Sales Overhead

  • Jun 2012 - Oct 2017

  - Project management- Customer service projects across different Jungheinrich branches- Support of Head of Customer Management and Service- Support of Head of Process Management and Improvement- Responsibility/participation for/in projects within the department- Process enhancement, process implementation and process documentation- Job training for new colleagues and trainees- Support customer service teams in day-to-day business- General administrativ tasks- Travel management Show less

• Team Assistant After Sales

  • Jan 2011 - Jun 2012

  - First point of contact for customers- Customer service and technical support- Quote, order and invoice processing- Processing of complaints- Data and contract management- Resource scheduling of engineers

• Industrial Management Assistant

  • Aug 2008 - Jan 2011

• Assistant International Key Account Management (Going Global Program)

  • Nov 2016 - Jun 2017

  - Development and implementation of the backoffice processes at the Houston location - Interface between partner organisation and Jungheinrich for sales and after sales processes like order processing and trouble shooting - Support of IT department in the implementation of necessary systems - Coordination with suppliers and Jungheinrich factories in Germany - Administrative task for and with the Area Manager North America and Key Account Managers - Order processing and customer service Show less