Experience

Coalition for the Homeless of Houston/Harris County

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Strategic Planning - Programs

  • Dec 2021 - Present

• Manager

  • Aug 2021 - Nov 2021

• Senior Associate Program Income

  • Oct 2020 - Jul 2021



quintela.io

• Account Manager/Project Coordinator

  • Dec 2016 - Oct 2020

  • Build long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.• Handle all complaints and negotiations• Provide support for clients by learning about and satisfying needs.• Compile and analyze data to find trends.• Maintain database of contact information.• Follow up with clients during sales cycle to ensure needs are being met.• Stay current on company offerings and industry trends• Assist in preparing budgets• Coordinate project management activities, resources, equipment and information.• Oversee project procurement management.• Analyze risks and opportunities.• Assign tasks to internal teams and assist with schedule management.• Liaise with clients to identify and define requirements, scope and objectives.• Break projects into doable actions and set timeframes.• Monitor project progress and handle any issues that arise.• Work with Project Manager to eliminate blockers.• Issue all appropriate legal work• Create and maintain comprehensive project documentation.• Lead all activities under Governance, Risk and Compliance. Show less

• Director Of Operations

  • Jul 2014 - Nov 2016

  • Oversee the day to day activities and ensure every day activities run smoothly• Improve the business process for each department through analysis and collaboration• Analyze the performance of support functions and make recommendations for improvement• Project Coordination: Oversee project managers and monitor budget, project scope and timelines• Project Management: Directly manage projects for two fortune 100 companies• Monitor company revenue, profit margins and worker productivity• Prepare, review and analyze financial reports• Oversee the provision of services and ensure expectations and needs of customers are met• Work with the CEO to update and develop corporate policy and business plans• Oversee the work of upper level management executives• Manage all internal Human Resource functions• Conduct annual Business Analysis and Risk Assessments Show less



Social Security Administration

• Government Administration
• 700 & Above Employee

• Director

  • Jun 2007 - Jan 2012

  • Directed and led the work of over 50 employees who performed complex technical and professional work. The staff comprised of law clerks, paralegals,attorneys, Administrative Law Judges and supervisors. • Directly supervised senior attorneys, supervisors and administrative staff.• Managed the budget process.• Monitored contracts, delivery schedules and payment provisions• Provided oversight of payroll, procurement, payable functions, contracts and facilities.• Collaborated with headquarters and regional staff, Administrative Law Judges and colleagues to implement policies and develop process and system improvements.• Developed strategic partnerships with Regional Office Executives, Field Office Managers, Teleservice Center Managers and State Disability Office Managers to ensure key performance indicators were met.• Responsible for selection, on-boarding and employee development.• Responsible for employee relations involving negotiations with 3 separate unions. Show less

• Deputy Area Director

  • Dec 2002 - Jun 2007

  • Assisted the Area Director in managing and directing 19 Social Security Field Offices located throughout West Texas and New Mexico. • Managed the area budget.• Organized and coordinated inter- and intradepartmental operations.• Collaborated with District Managers to implement policies and develop process and system improvements.• Set and achieved goals for Area and Field Offices.• Developed strategic partnerships with Hearing Offices and State Disability Office to ensure key performance indicators were met.• Directly supervised support staff.• Provided soft skills and technical training to District Managers and staff.• Responsible for oversight of payroll, hiring, employee relations, facilities and contract negotiation Show less

• District Manager

  • Jan 2002 - Dec 2002

  • Managed a District office where claims were processed for Title II, Title XVI and Medicare as well as SSA enumeration. • Responsible for all aspects of office management including human resources, budget, hiring, on-boarding, employee relations, payroll, performance management and leadership development. • Directly supervised office supervisors and administrative staff.• Developed and maintained strategic partnerships with local and state agencies to ensure key performance indicators were met. Show less

• Assistant Teleservice Center Manager

  • Jun 2000 - Jan 2002

  • Responsible for leadership, direction and management of over 100 employees in SSA National Call Center. • Developed and implemented a strategic plan. • Developed and maintained strategic partnerships with Field Offices and State Disability Office to ensure key performance indicators were met. • Set guidelines for personnel evaluations, recruitment and advancement. • Directly supervised call center supervisors. • Conducted staff meetings and training sessions. • Set and managed annual operation budget. • Payroll oversight • Responsible for employee selection and development.• Responsible for employee relations. Show less

• Area Public Affairs Officer

  • Jan 1999 - Jun 2000

  • Planned, initiated and implemented comprehensive public affairs campaigns to enhance the understanding of the agency’s programs among the general public and specialized groups and organizations in the Dallas Metroplex.• Evaluated the effectiveness and efficiency of the internal information program, media relations and community relations programs in achieving greater understanding f the agency’s mission and programs.• Developed and maintained strategic relationships with Field Offices, State Disability Office, local government and community organizations.• Advised agency’s area and regional management officials on the possible public and media reactions to proposed policy statements or agency actions. • Developed and disseminated a wide range of information and data concerning the nature and objectives of agency programs, employing all types of media including radio, television, newspapers, magazines, professional and scientific journals, still and motion pictures, posters, exhibits and advertisements.• Arranged and conducted workshops, seminars and other meetings with various organizations.• Established and maintained relations with the news media in enlisting their cooperation in providing the public with information about benefit programs.• Prepared, reviewed and edited reports and articles for a variety of media.• Produced and hosted a cable television show which was broadcasted throughout the Dallas Metroplex.• Prepared and edited material requiring substantial subject-matter knowledge and the ability to determine the best form of presentation for the intended audience. Show less